Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Is it possible to shuffle different Mixes or Albums?

1 Reply

Hey @Nitadc,


Thanks for posting in the Community and welcome.


 Just to confirm, is your account Premium or free? Our free experience differs from our Premium service. You can read more about it in this article.


On another note, in this case, can you send us more details about what you're mentioning? This way we'll make sure to provide the most accurate response.


If perhaps you're referring to how you can shuffle albums or mixes and your account is Premium, you can select the playlist you wish and you'll see these buttons . To shuffle an album or mix, you have to select the one at the left. 


You can also add both an album and a mix to a one playlist created by you. To do it, you just need to select the playlist in your mobile device app, then, on the three point menu select Add to other playlist > New playlist. Once you've done that, you can shuffle that playlist as well.


You can read more about our new shuffle experience in this article


We hope you found this helpful. Let us know if you need anything else. 

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts