Spotify feedback pop up

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Spotify feedback pop up

Rara_35
Regular

I am wishing to advise Spotify support of an ongoing issue that occurs for me when I am searching through community help on the website. I am unsure if it is a problem on my end, or if other users are experiencing the same issue. 

Once I have started browsing topics or posts in community, I have a pop up from Spotify asking to give feedback on my experience. I always like to give feedback. There is an option to answer feedback questions after I have finished browsing. Alongside is the option to answer questions immediately. 

There seems to be a problem with the pop up obeying the "answer when finished" option. It is inclined to freeze or take you to the questions. 

Whether you press back, or answer and submit questions, you are not returned to your former search results. This is quite frustrating and I admit to giving negative answers in response on at least one occasion. 

It is also counterproductive as far as feedback on your current visit is concerned. The pop up appears far too early during a browsing session, to answer questions on whether you found what you were searching for, and what further action will you consider taking. 

Not only that, but it interrupts my search, and even when I do restart, I become frustrated with the circles I end up in. Hence I am finding it difficult to access the site with any success. 

I have noticed this occur over the past 2 months, and so am wondering if anyone else is experiencing the same issue, or if it has been discussed in a post.

 

I am a Premium Spotify User. My device is a Samsung Galaxy S9+. All android software and apps are up to date (including Chrome and Google).

I am in Australia.

 

Cheers guys. 

 

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Re: Spotify feedback pop up

Rock Star 11
Rock Star 11

Hello @Rara_35!

 

Thank you for your detailed feedback :) I'll try to help you out.

 

When you click on the "Answer when finished" option, the survey should be opened in a separate tab. Does this also happen to you?

 

If not, could you try opening the Community page in an incognito window or a different browser and seeing if opening the survey then works normally?

 

Keep me posted!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Solution!

Re: Spotify feedback pop up

Rock Star 11
Rock Star 11

Hello @Rara_35!

 

Thank you for your detailed feedback :) I'll try to help you out.

 

When you click on the "Answer when finished" option, the survey should be opened in a separate tab. Does this also happen to you?

 

If not, could you try opening the Community page in an incognito window or a different browser and seeing if opening the survey then works normally?

 

Keep me posted!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Spotify feedback pop up

Rara_35
Regular

thank you for the suggestion. I may try incognito next time. The survey was not in a new tab in my previous attempts. 

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