Help Wizard

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(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue. Spotify downloads great, then stops. Message comes up " waiting for download" especially with multiple downloads. Have cleared cache, logged on and off, even reset the spp and lost my whole library, had to download and start again. Getting frustrated. Is there a limit to downloads? Please help, anyone?!!



1 Reply

Hey there @Preacherman2,


Thanks for reaching out to the Community and welcome!


Could you try logging out, restarting your device, and logging back in?


If that doesn't make any difference, make sure that you have a stable Internet connection. If you're using WiFi, try resetting your router by unplugging it from power for at least 15 seconds.


If the issue persists, could you let us know the make, model and OS version of the device where you're having this issue? We'd also like to know if this happens on any other device (make sure to send us that device's info as well).


Regarding your question, there's a limit of 10000 songs that can be downloaded per device, in up to 5 different devices. You can find useful info about your downloads in this article.


Keep us posted. We'll be on the lookout.

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