Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 60756 Views
  • 47 replies
  • 106 likes
  • 60756 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 281344 Views
  • 2353 replies
  • 1936 likes
  • 281344 Views
  • 2353 replies
  • 1936 likes

Solved!!Superuser Contribution Upside Down

When I made my list it showed upside down in order on my laptop, on my phone it shows my list from the first song i picked to at the bottom to the last one I picked at the top, why is this, why is my list upside down on my laptop and also why isn't t...

  • Casual Listener
  • When I made my list it showed upside down in order on my laptop, on my phone it shows my list from the first song i picked to at the bottom to the last one I picked at the top, why is this, why is my...
  • Dessi
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

How to fill out a music request form

I’m trying to get jc chasez album the story of Kate added here it’s already available on Apple Music

  • Casual Listener
  • I’m trying to get jc chasez album the story of Kate added here it’s already available on Apple Music
  • Amayy
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Request Form

Hello I noticed the song “Half on a Baby” by A Boogie isn’t on Spotify I was wondering if it could bePlanPremiumCountryMassachusetts DeviceiPhone 12My Question or IssueCan “Half on a Baby” by A boogie wit da Hoodie be added to Spotify please

  • Visitor
  • Hello I noticed the song “Half on a Baby” by A Boogie isn’t on Spotify I was wondering if it could be Plan Premium Country Massachusetts  Device iPhone 12 My Question or Issue Can “Half ...
  • Ry32
  • Visitor
  • 879 Views
  • 2 replies
  • 0 likes
  • 879 Views
  • 2 replies
  • 0 likes

Incorrect track titles - Atrangi re

The track title for Tere Rang and Chaka Chak from movie album Atrangi re and exchanged. When you select Tere Rang, Spotify plays Chaka Chak song and when you select Chaka Chak, Spotify plays Tere Rang song. Kindly correct this error.

  • Visitor
  • The track title for Tere Rang and Chaka Chak from movie album Atrangi re and exchanged.   When you select Tere Rang, Spotify plays Chaka Chak song and when you select Chaka Chak, Spotify plays...
  • AdamDam
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Sagittarius Cosmic Playlist?

PlanDuo PremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 16.6.1 My Question or IssueWhy is there not a cosmic playlist for the astrological sign of Sagittarius?? I feel very left out and considering I pay for this monthly, I’d appreciate havin...

  • Newbie
  • Plan Duo Premium Country USA Device iPhone 11 Pro Operating System iOS 16.6.1   My Question or Issue Why is there not a cosmic playlist for the astrological sign of Sagittarius?? I fee...
  • Prissypayy
  • Casual Listener
  • 1486 Views
  • 9 replies
  • 5 likes
  • 1486 Views
  • 9 replies
  • 5 likes

Superuser Contribution Playlist Editing

I have a lot of playlists , all in order to my preference. One., however , which runs at over 2 hours of music will not let me rearrange the songs within the list . When selecting edit, it will let me move the songs up and down the list but will not ...

  • Regular
  • I have a lot of playlists , all in order to my preference. One., however , which runs at over 2 hours of music will not let me rearrange the songs within the list . When selecting edit, it will let m...
  • Joan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Sound Capsule

PlanPremiumCountryBrazilDevice(Moto Edge 30 neo 5g)Operating System(Android) My Question or IssueAt mid June the Spotify's sound capsule stopped showing how much time was listened in each of the 5 top artists. I tried installing Spotify in another de...

  • Casual Listener
  • Plan Premium Country Brazil Device (Moto Edge 30 neo 5g) Operating System (Android)   My Question or Issue At mid June the Spotify's sound capsule stopped showing how much time was lis...
  • Abrw2
  • Newbie
  • 621 Views
  • 1 replies
  • 1 likes
  • 621 Views
  • 1 replies
  • 1 likes

How did voice memos from my iPhone end up on Spotify and how can I remove them?

I did a search under my name and noticed that there is a bunch of voice memos from my iPhone that came back in the Spotify search. How did that happen and how can I fix it? Please, someone help me with this.

  • Roadie
  •   I did a search under my name and noticed that there is a bunch of voice memos from my iPhone that came back in the Spotify search. How did that happen and how can I fix it? Please, someone hel...
  • ERM-
  • Visitor
  • 3978 Views
  • 7 replies
  • 0 likes
  • 3978 Views
  • 7 replies
  • 0 likes

'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

CountryThe NetherlandsDeviceMacBook Pro M1Operating SystemMacOS 14.1 My Question or IssueWhen I press the 'Pitch a song' button in the Spotify for Artists upcoming music section, I see this screen: I tried logging in and out and tried performing this...

Sandeyez_0-1700328851768.png
  • Newbie
  • Country The Netherlands Device MacBook Pro M1 Operating System MacOS 14.1   My Question or Issue When I press the 'Pitch a song' button in the Spotify for Artists upcoming music section,...
  • elliotkoroneos
  • Visitor
  • 1955 Views
  • 18 replies
  • 9 likes
  • 1955 Views
  • 18 replies
  • 9 likes

Superuser Contribution On the app and desktop all albums are showing in list view and not grid view

Recently, since Friday, all of my albums and songs are showing up on list view rather than previously were it was grid view. It was grid view on Thursday and suddenly it was list view on Friday. I uninstalled and reinstalled the app and nothing has c...

  • Regular
  • Recently, since Friday, all of my albums and songs are showing up on list view rather than previously were it was grid view. It was grid view on Thursday and suddenly it was list view on Friday. &nb...
  • SonB
  • Newbie
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts no se descargan

Plan: PremiumCountry: MexicoDevice: Samsung S23+Operating System: Android 14 My Question or IssueAl intentar descargar podcasts no se ve que haya progreso y después de un tiempo aparece un signo de admiración. Probé con otro dispositivo y obtuve el m...

  • Casual Listener
  • Plan: Premium Country: Mexico Device: Samsung S23+ Operating System: Android 14   My Question or Issue Al intentar descargar podcasts no se ve que haya progreso y des...
  • Cabritofox
  • Casual Listener
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

Lion King Cameos/Backgrounds

Hi! So I just noticed that the backgrounds/cameos for the Lion King soundtrack is a random Instagram page. I went on a bit of a dig and it seems like it's connected to Jason Weaver (the original singing voice of Simba). It may be just a bug but I tho...

  • Visitor
  • Hi!   So I just noticed that the backgrounds/cameos for the Lion King soundtrack is a random Instagram page. I went on a bit of a dig and it seems like it's connected to Jason Weaver (the orig...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Two artists with same name

The Canadian punk rock band PUP is getting mixed up with an artist/group from Thailand. If you go to the spotify artist page for PUP and click on their discography, you'll see a rather out of place 2005 album, which is clearly unrelated to the other ...

  • Newbie
  • The Canadian punk rock band PUP is getting mixed up with an artist/group from Thailand. If you go to the spotify artist page for PUP and click on their discography, you'll see a rather out of place 2...
  • AdamDam
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Explicit content playing on kids channel

I was playing The Happy Song Radio this morning for my child and explicit songs kept coming up. Why wouldn’t a kid song override any other settings to avoid explicit content being shuffled in? Explicit music is no issue for the adult channels we list...

  • Visitor
  • I was playing The Happy Song Radio this morning for my child and explicit songs kept coming up.  Why wouldn’t a kid song override any other settings to avoid explicit content being shuffled i...
  • mary456jackson
  • Newbie
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

albums appear in web search as spotify page but do not appear in premium app

I have a premium plan in the USA; i use Windows 11 and iphone. Sometimes i cannot find an album i am looking for in the Spotify app. But when i search that album on the web, a lead result is a Spotify page showing the album, with a complete track lis...

  • Casual Listener
  • I have a premium plan in the USA; i use Windows 11 and iphone. Sometimes i cannot find an album i am looking for in the Spotify app. But when i search that album on the web, a lead result is a Spotif...
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Turn OFF Smart Shuffle

PlanPremiumCountry DevicePCOperating SystemWindows My Question or IssueIn the last day you have started to auto turn on smart shuffle for EVERY PLAY LIST!!!! If I turn it off a few songs later it turns its self back on. THIS IS THE MOST ANNOYING PIEC...

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows   My Question or Issue In the last day you have started to auto turn on smart shuffle for EVERY PLAY LIST!!!!  If I ...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 1 likes
  • 169 Views
  • 1 replies
  • 1 likes

Superuser Contribution Enigma - Sadeness, and it's variants, are not available

PlanPremiumCountryBrazil DevicePCOperating SystemWindows 10 My Question or IssueHi guys, I just saw today that Enigma - Sadeness, and it's variants, are missing from Spotify. I want to know if something happened because it's one of my favorite musics...

  • Newbie
  • Plan Premium Country Brazil   Device PC Operating System Windows 10   My Question or Issue Hi guys, I just saw today that Enigma - Sadeness, and it's variants, are missing from S...
  • streboremj
  • Casual Listener
  • 2550 Views
  • 11 replies
  • 9 likes
  • 2550 Views
  • 11 replies
  • 9 likes

Solved!! Music videos not showing... for some reason?

So, I've got the problem that I can't get my spotify to show me any music videos at all. I'm in a Family Plan (GER) together with my brother and my parents, and all of them can access the music video-feature on their phone (of selected songs which fe...

  • Casual Listener
  • So, I've got the problem that I can't get my spotify to show me any music videos at all. I'm in a Family Plan (GER) together with my brother and my parents, and all of them can access the music video...
  • janm2000
  • Casual Listener
  • 612 Views
  • 4 replies
  • 2 likes
  • 612 Views
  • 4 replies
  • 2 likes

Superuser Contribution Discover Weekly is always all white noise and ambience

I used Spotify to play white noise for my baby daughter and since then my Discover Weekly has contained only spa music and white noise. I'm removed all the favorites, downloads and playlists of white noise and don't listen to it any more - however Di...

  • Casual Listener
  • I used Spotify to play white noise for my baby daughter and since then my Discover Weekly has contained only spa music and white noise.    I'm removed all the favorites, downloads and pla...
  • PenguinKillbot
  • Casual Listener
  • 4760 Views
  • 14 replies
  • 10 likes
  • 4760 Views
  • 14 replies
  • 10 likes

Superuser Contribution How do I remove a playlist suggestion from my 'good morning' view?

PlanPremiumDeviceMac/Windows My Question or IssueEvery time I open spotify I get greeted by this friendly lady on the cover of the playlist "Gently Mouthing you ASMR". I opened this playlist "ONCE". Additionally I get more recommendations for another...

Snag_4fe5887.png
  • Regular
  • ...onth already.. Every time I open Spotify at work I have to look behind my shoulder because of this unnecessary explicit content. Even if it was a normal playlist, Spotify should give me the option t...
  • RGF5000
  • Newbie
  • 48743 Views
  • 80 replies
  • 83 likes
  • 48743 Views
  • 80 replies
  • 83 likes