Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...
How is it even possible that this song is still online? He is spreading hate and antisemitism.This is going far beyond freedom of speech. Lyrics like :"I'm anti-Semitic fully" or " im that **bleep** that's gon' **bleep** on Grammy's, rocking swastika...
How is it even possible that this song is still online? He is spreading hate and antisemitism. This is going far beyond freedom of speech. Lyrics like :"I'm anti-Semitic fully" or ...
Visitor
582 Views
1 replies
0 likes
That is a feature I need yesterday! Spotify's repetitiveness is making me rethink even using it. This would completely turn around my satisfaction! I can't believe there isn't something like this already. Skip the beta test and roll it out to all acc...
That is a feature I need yesterday! Spotify's repetitiveness is making me rethink even using it. This would completely turn around my satisfaction! I can't believe there isn't somethin...
Moderator
563 Views
3 replies
0 likes
Need info how spotify makes my personal playlists?
Need info how spotify makes my personal playlists?
Spotify Star
256 Views
1 replies
0 likes
Hi everyone,I’ve been listening to a specific artist (called “Die drei ???”) almost every night to fall asleep. Recently, their artist page loads but shows no music or albums at all – it’s completely empty under “Music”. This is really frustrating si...
Hi everyone, I’ve been listening to a specific artist (called “Die drei ???”) almost every night to fall asleep. Recently, their artist page loads but shows no music or albums at all – it’s complete...
Spotify Star
429 Views
1 replies
0 likes
PlanPremium CountrySweden Operating System/device iphone, Android and Windows My Question or IssueI have an podcast that I listen to frequently, that are now missing programs. The podcast is called Nördigt, and every episode have a number so it's ver...
Plan Premium Country Sweden Operating System/device iphone, Android and Windows My Question or Issue I have an podcast that I listen to frequently, that are now m...
Moderator
342 Views
1 replies
0 likes
PlanFreeCountrySwedenDeviceGoogle Pixel 7A, Dell desktopOperating SystemWindows 10 My Question or IssueLast week, I was queuing songs to a friend's spotify queue during a social event from my phone. Now, whenever I open spotify on my computer, it res...
Plan Free Country Sweden Device Google Pixel 7A, Dell desktop Operating System Windows 10 My Question or Issue Last week, I was queuing songs to a friend's spotify queue during a soc...
Casual Listener
299 Views
3 replies
0 likes
I can't find the date the label/artist added an album to the Spotify's database. How can I see that? Is it included on the album's metadata?
I can't find the date the label/artist added an album to the Spotify's database. How can I see that? Is it included on the album's metadata?
Moderator
1001 Views
3 replies
0 likes
This artist page seems to be bugged somehow: https://open.spotify.com/artist/56Qm9HEyAYXvtvIxdUv0R2?si=WFaWtENjRp6mEMmAL54RtQ They have many songs on spotify (example: https://open.spotify.com/track/63yQnrlYAsj6zy8KrULKQL?si=tU3sJ1OXSkCCXXAokqcYpw) a...
This artist page seems to be bugged somehow: https://open.spotify.com/artist/56Qm9HEyAYXvtvIxdUv0R2?si=WFaWtENjRp6mEMmAL54RtQ They have many songs on spotify (example: https://open.spot...
Spotify Star
151 Views
1 replies
0 likes
Plan FreeCountry America Device Dell laptop Operating System Chrome OS I'm aware of the album covers not showing up on Spotify, but this is different. For me, album covers do show up and are normal. Images that I've set as the thumbnails for playlist...
Plan Free Country America Device Dell laptop Operating System Chrome OS I'm aware of the album covers not showing up on Spotify, but this is different. For me, album covers...
Casual Listener
4979 Views
21 replies
7 likes
Hi Spotify,My daughter recently received a personal video message from Billie Eilish in the Spotify app, thanking her for being a fan. She was so excited, but before she could play it or show it to us, the message disappeared. Is there any way for us...
Hi Spotify, My daughter recently received a personal video message from Billie Eilish in the Spotify app, thanking her for being a fan. She was so excited, but before she could play it or show it to...
Spotify Star
344 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
366 Views
1 replies
0 likes
Bonjour, depuis quelques temps le nom des artistes n’est plus en alphabet européen mais en japonais ou chinois.auriez vous une solution pour changer ? Cela ne concerne pas tous les artistes; beaucoup d’artistes internationaux ;Merci pour votre aide
Bonjour, depuis quelques temps le nom des artistes n’est plus en alphabet européen mais en japonais ou chinois. auriez vous une solution pour changer ? Cela ne concerne pas tous les artistes; beauco...
Moderator
893 Views
1 replies
0 likes
Hello, In my opinon, the Graphical User Interface ist very complicated. It seems to change each time i use it. Ist there some kind of Tutorial to learn this or is there an easy Version of it? Thanks
Hello, In my opinon, the Graphical User Interface ist very complicated. It seems to change each time i use it. Ist there some kind of Tutorial to learn this or is there an easy Version of it...
Spotify Star
394 Views
1 replies
0 likes
The "Weapon of Choice" by Fatboy Slim music video lacks any audio. Tested on two devices. The song plays fine - this is the music video. PlanPremiumCountryAustraliaDeviceMacBook Pro / Samsung FE23Operating SystemSonoma 14.1.1 / Android
The "Weapon of Choice" by Fatboy Slim music video lacks any audio. Tested on two devices. The song plays fine - this is the music video. Plan Premium Country Australia Device M...
Casual Listener
286 Views
2 replies
1 likes
PlanFamily planCountryNetherlandsDeviceIphone 16 proOperating SystemIos My Question or IssueEveryone around me has the music video feature, but for some reason I have never received it. I don’t know anybody in the Netherlands who also has not receive...
Plan Family plan Country Netherlands Device Iphone 16 pro Operating System Ios My Question or Issue Everyone around me has the music video feature, but for some reason I have...
Spotify Star
836 Views
3 replies
0 likes
PlanPremiumCountryBrazil DeviceSamsung Galaxy S23uOperating SystemAndroid 15. (UI 7.0) My Question or IssueWhen you click on the covers on the home page or on the artist page, it just doesn't work. It's not a problem with the internet because I've te...
Plan Premium Country Brazil Device Samsung Galaxy S23u Operating System Android 15. (UI 7.0) My Question or Issue When you click on the covers on the home page or on th...
Spotify Star
262 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceDesktopOperating SystemWindows 11 My Question or IssueThe playlist here : https://open.spotify.com/album/0eDe6iukvyunkATel6a7pEand also all songs from that album is completely not available. Country block is not a real poi...
Plan Premium Country USA Device Desktop Operating System Windows 11 My Question or Issue The playlist here : https://open.spotify.com/album/0eDe6iukvyunkATel6a7pE and also a...
Spotify Star
321 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Following Soundtracks From The 1980s That I Would Like To See Added To The Spotify Librar...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The Fol...
Spotify Star
238 Views
2 replies
1 likes
O'Bryan's - "Soul Train's A Comin" "actually skips" at the 3 min 11 sec mark in the song. How is this possible? Weren't all these song downloaded digitally? Would it be possible for this song to be corrected?
O'Bryan's - "Soul Train's A Comin" "actually skips" at the 3 min 11 sec mark in the song. How is this possible? Weren't all these song downloaded digitally? Would it be possible for this song to be c...
Spotify Star
350 Views
1 replies
0 likes
Hello, The band Nektar has a wrong album assigned to them - a cyrillic titled song (pretty surprising to listen between songs of the band). How to report this error ?
Hello, The band Nektar has a wrong album assigned to them - a cyrillic titled song (pretty surprising to listen between songs of the band). How to report this error ?
Spotify Star
162 Views
1 replies
0 likes
