Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 63031 Views
  • 47 replies
  • 107 likes
  • 63031 Views
  • 47 replies
  • 107 likes

Please unblock "Арта" by Пирятин

With all that is going on it's a real shame that Spotify is still siding with the Russians on this one.

  • Newbie
  • With all that is going on it's a real shame that Spotify is still siding with the Russians on this one.
  • 153 Views
  • 0 replies
  • 3 likes
  • 153 Views
  • 0 replies
  • 3 likes

Superuser Contribution Cover art with white frames/ borders

My Question or IssueIs it true that cover art with white frames/borders are not allowed on editorial playlists?

  • Casual Listener
  • My Question or Issue Is it true that cover art with white frames/borders are not allowed on editorial playlists?
  • Dian
  • Spotify Legend
  • 1108 Views
  • 3 replies
  • 1 likes
  • 1108 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Problem playing some explicit content

PlanPremiumCountryChileOperating SystemWindows 10 My Question or IssueI have explicit content enabled to be played and I still can't play it.

  • Casual Listener
  • Plan Premium Country Chile Operating System Windows 10   My Question or Issue I have explicit content enabled to be played and I still can't play it.
  • Dian
  • Spotify Legend
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sexy sounds on Family Plan???

My 12 y/o daughter noticed that in many of her anime sounds there are some that are sexy sounds, moans and even **bleep** sounds. How is this allowed on Family plan???

  • Visitor
  • My 12 y/o daughter noticed that in many of her anime sounds there are some that are sexy sounds, moans and even **bleep** sounds. How is this allowed on Family plan???
  • Alex
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creating playlists for employees

hi,I’m hoping someone can help. I work in internal comms and was wondering how I’d go about creating weekly playlists for employees to help with engagement? Can I use a normal Spotify account and am I ok to share internally with employees?

  • Visitor
  • hi, I’m hoping someone can help. I work in internal comms and was wondering how I’d go about creating weekly playlists for employees to help with engagement? Can I use a normal Spotify account and a...
  • Alex
  • Spotify Legend
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Wrong subtitles for song 2step(feat.Antytila)

My Question or IssueThe subtitles of song "2step(feat.Lil Baby)" are displayed for song "2step(feat.Antytila)". But text of song "2step(feat.Antytila)" is different. The second verse of the song is written in Ukrainian language. Please, fix this prob...

  • Visitor
  • My Question or Issue The subtitles of song "2step(feat.Lil Baby)" are displayed for song "2step(feat.Antytila)". But text of song "2step(feat.Antytila)" is different. The second verse of the so...
  • Taylith
  • Community Legend
  • 137 Views
  • 1 replies
  • 1 likes
  • 137 Views
  • 1 replies
  • 1 likes

Superuser Contribution Los Lobos

Hey, Los Lobos' album Tin Can Trust is not on Spotify. Fix it please Spotify!

  • Newbie
  • Hey, Los Lobos' album Tin Can Trust is not on Spotify.  Fix it please Spotify!
  • OscarDC
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify en stereos Pioneer y JVC

¿Existe alguna posibilidad de que Spotify vuelva a dejar funcionar su app correctamente en stereos Pioneer y JVC ??La verdad que se han perdido posibilidades de disfrutar de la app desde que se ha cerrado la app a estos dispositivos y sino se corrige...

  • Newbie
  • ¿Existe alguna posibilidad de que Spotify vuelva a dejar funcionar su app correctamente en stereos Pioneer y JVC ?? La verdad que se han perdido posibilidades de disfrutar de la app desde que se ha ...
  • Kiril
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Re: Stolen Content

hey, I released a free mixing thing and someone stole it and uploaded it to spotify without giving my spotify credit.  

image.png image (1).png
  • Casual Listener
  • hey, I released a free mixing thing and someone stole it and uploaded it to spotify without giving my spotify credit.    
  • Maxim
  • Spotify Star
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes

Recommended are completely irrelavent to what I am listening to

My playlist is full of UK drill but my recommended is full of Gospel music. I have never listened to this type of music in my life. I am the only person using this account, I tried creating a new playlist with the same songs (issue still persists). I...

  • Visitor
  • My playlist is full of UK drill but my recommended is full of Gospel music. I have never listened to this type of music in my life.   I am the only person using this account, I tried creating ...
  • Taylith
  • Community Legend
  • 331 Views
  • 3 replies
  • 1 likes
  • 331 Views
  • 3 replies
  • 1 likes

Superuser Contribution Error message when opening Podcast Documentary Category.

Error: Couldn't find that page Error Message.Reproduce: Search -> Podcasts -> Documentaries -> error meggage.On PC App logged in.On Chrome Browser while not logged in.Seems to be a 404 not found. Please let me browse documentaries.

  • Visitor
  • Error: Couldn't find that page Error Message. Reproduce: Search -> Podcasts -> Documentaries -> error meggage. On PC App logged in. On Chrome Browser while not logged in. Seems to be a...
  • Dian
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Radio station playing unrelated music

I created a ratio station for "Gemini" the dubstep artist. This has been a wonderful station and I've found a lot of great new music, until yesterday... It started playing rap songs. I think I may have liked one on accident (because I actually liked ...

  • Regular
  • I created a ratio station for "Gemini" the dubstep artist.  This has been a wonderful station and I've found a lot of great new music, until yesterday...   It started playing rap songs....
  • Pablo_Esquivel
  • Regular
  • 4360 Views
  • 16 replies
  • 1 likes
  • Mac
  • 4360 Views
  • 16 replies
  • 1 likes

Superuser Contribution Our Debut Album Is Being Shown As A Solo Album From Our Members Instead Of Our Group Name.

Greetings. Our band Da.Loca and Melo recently released our album Once Upon A Time In Chicago. Instead of being listed under our name i.e. Ashford and Simpson, our record label and distributor said they could not list it like that and therefore it was...

  • Visitor
  • Greetings.   Our band Da.Loca and Melo recently released our album Once Upon A Time In Chicago. Instead of being listed under our name i.e. Ashford and Simpson, our record label and distributo...
  • Elena
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 minutes of commercial free music not working

I’m getting commercials approximately every three songs. It’s certainly not 30 minutes commercial-free. How can Spotify fix this issue?

  • Visitor
  • I’m getting commercials approximately every three songs. It’s certainly not 30 minutes commercial-free. How can Spotify fix this issue?
  • Alex
  • Spotify Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

panic! at the disco unplayable (us)

since i made my account back in 2020 p!atd has been unplayable? it happens with both free and premium and it really sucks bc i love their stuff. if i try to play it on desktop (windows) it says that i have to enable it in the spotify mobile app but i...

  • Casual Listener
  • since i made my account back in 2020 p!atd has been unplayable? it happens with both free and premium and it really sucks bc i love their stuff. if i try to play it on desktop (windows) it says that ...
  • nootlethedoor
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution REPRODUCCION DE CANCION EN DESCUBRIMIENTO SEMANAL

CUANDO REPRODUZCO DESCUBRIMIENTO SEMANAL, NO ME APARECE LA CANCION QUE SE ESTA REPRODUCIENDO EN ESE MOMENTO COMO CUANDO ESCUCHO CUALQUIER OTRA LISTA O ALBUM

  • Visitor
  • CUANDO REPRODUZCO DESCUBRIMIENTO SEMANAL, NO ME APARECE LA CANCION QUE SE ESTA REPRODUCIENDO EN ESE MOMENTO COMO CUANDO ESCUCHO CUALQUIER OTRA LISTA O ALBUM
  • AndresM
  • Spotify
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't see any podcasts in Spotify

Hello everyone!Please advise if podcasts are not available in KazakhstanCurrently I can't find and play any podcasts, even by direct URL

  • Newbie
  • Hello everyone! Please advise if podcasts are not available in Kazakhstan Currently I can't find and play any podcasts, even by direct URL
  • Yordan
  • Moderator
  • 250 Views
  • 1 replies
  • 2 likes
  • 250 Views
  • 1 replies
  • 2 likes

Superuser Contribution Why is "Money by Lisa" no longer showing on the Today's Top Hits on the app

Yesterday, while checking Todays Top Hits, it showed a different profile picture for the song "Money by Lisa" on the TTH list and the hacker changed the profile picture to "FlowArt1943" instead of Lisa's photo. I click "Don't play this" since it seem...

  • Visitor
  • Yesterday, while checking Todays Top Hits, it showed a different profile picture for the song "Money by Lisa" on the TTH list and the hacker changed the profile picture to "FlowArt1943" instead of Li...
  • Vasil
  • Moderator
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution editing a friends playlist

I have been sent an invite to add songs onto my friends public playlist, but i can only listen to it. Is there something I need to change in my settings?

  • Newbie
  • I have been sent an invite to add songs onto my friends public playlist, but i can only listen to it. Is there something I need to change in my settings?
  • OscarDC
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes