Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 69064 Views
  • 48 replies
  • 110 likes
  • 69064 Views
  • 48 replies
  • 110 likes

Luke Combs Pre-sale codes

PlanPremiumCountryUKDeviceSamsung Galaxy S22 My Question or IssueHas anyone receive the email for the Luke Combs Pre-sale code that opens Wednesday? (Setember 14th, 2022) for his 2023 World tour. I have enabled notification emails and Luke is my top ...

  • Regular
  •   Plan Premium Country UK Device Samsung Galaxy S22     My Question or Issue Has anyone receive the email for the Luke Combs Pre-sale code that opens Wednesday? (Setember 14t...
  • saluteme06
  • Visitor
  • 24280 Views
  • 43 replies
  • 1 likes
  • 24280 Views
  • 43 replies
  • 1 likes

Superuser Contribution My streams are not going up.

Recently i have noticed that the songs that i listen from a certain group are not being counted, while the other artists streams are always increasing. I use last.fm to see how many times I played a certain artist and it says i played Artist 1 (the o...

  • Visitor
  • Recently i have noticed that the songs that i listen from a certain group are not being counted, while the other artists streams are always increasing. I use last.fm to see how many times I played a ...
  • Jeremy
  • Spotify Legend
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Retain album information when adding songs to a playlist

If I add a song from an album in my library to a playlist, the song in the playlist should show from the album I added it from, not from a different album. This happens a lot with different editions of the same album, and is quite annoying.

  • Music Fan
  • If I add a song from an album in my library to a playlist, the song in the playlist should show from the album I added it from, not from a different album.  This happens a lot with different ed...
  • MihailY
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 284 Views
  • 1 replies
  • 0 likes

Shuffle by Album rather than Song

PlanPremiumCountryCanada My Question or IssueI like listening to full albums, so i have a playlist that includes all of my favourite albums (that spotify has). i tried to google this but i didnt find any results so decided to ask a dedicated question...

  • Visitor
  • Plan Premium Country Canada    My Question or Issue I like listening to full albums, so i have a playlist that includes all of my favourite albums (that spotify has).  i tried...
  • Sebasty
  • Community Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing songs i choose

Plan premiumFree/PremiumCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.)iosMy Question or Issuewhenever i go to play an album it will play one song and then play ran...

  • Visitor
  • Plan premium Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios My Question...
  • Dian
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Cant find music im looking for?

I'm looking for the song "already taken" by trey songz and i was wondering why it isn't there. Plzz look and reply to this it would help me a lot because this song is amazing!!!!

  • Newbie
  • I'm looking for the song "already taken" by trey songz and i was wondering why it isn't there. Plzz look and reply to this it would help me a lot because this song is amazing!!!! 😄
  • Jayling2
  • Visitor
  • 10930 Views
  • 10 replies
  • 7 likes
  • 10930 Views
  • 10 replies
  • 7 likes

The artists listed for this song are totally incorrect. wth?

Some **bleep** named PO BLACK has included artists that have had absolutely nothing to do with the song at all whatsoever. Lists multiple riot grrl bands who are not in the song, and are the complete opposite of what this musician is/sounds like/stan...

  • Visitor
  • Some **bleep** named PO BLACK has included artists that have had absolutely nothing to do with the song at all whatsoever. Lists multiple riot grrl bands who are not in the song, and are the complete...
  • Taylith
  • Community Legend
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sharing on Facebook

Hello I am having some issues sharing to Facebook story from Spotify. When I share to stories I just get the photo but no music. Also same when I go to try and share to my feed I just get a photo but I used to get a nice little player. What's happeni...

  • Regular
  • Hello  I am having some issues sharing to Facebook story from Spotify. When I share to stories I just get the photo but no music.  Also same when I go to try and share to my feed I just g...
  • Lboogie2
  • Regular
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Superuser Contribution Combining Daily Mixes

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to listen to my 6 Daily Mixes as one combined playlist mix? I like the variety...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is it p...
  • Dian
  • Spotify Legend
  • 1398 Views
  • 1 replies
  • 1 likes
  • 1398 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs that can’t play through Connect

PlanFree/PremiumCountryNetherlands DeviceiPhone 13Operating SystemiOS 15 My Question or IssueCertain songs seem to only be playable from within the app and not via Spotify Connect, how is that possible? For instance the song “Spelregels” by Nielson.

  • Regular
  • Plan Free/Premium Country Netherlands   Device iPhone 13 Operating System iOS 15   My Question or Issue Certain songs seem to only be playable from within the app and not via Spo...
  • Yordan
  • Moderator
  • 1033 Views
  • 10 replies
  • 0 likes
  • 1033 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution A lot of songs became greyed out

PlanPremiumCountryPoland My Question or IssueI wanted to listen to "My favorites 2019" (that yearly compilation) and noticed buch of songs greyed out. After checking my all in one playlist is turned out that around 10% of old Polish rock songs and ar...

NightlyEnki_0-1614528812673.png NightlyEnki_1-1614528840952.png NightlyEnki_2-1614528860860.png
  • Newbie
  • Plan Premium Country Poland   My Question or Issue I wanted to listen to "My favorites 2019" (that yearly compilation) and noticed buch of songs greyed out. After checking my all in one pl...
  • Yordan
  • Moderator
  • 4942 Views
  • 6 replies
  • 7 likes
  • 4942 Views
  • 6 replies
  • 7 likes

Superuser Contribution Looking for name of artist

Looking for the name of an artist (I don't have much info -- it was on a daily mix from a couple of days ago) It was sort of experimental electronic sort of stuffThe artists name had a lot of 'b's in it (bbarstias???) or something like that.Had a son...

  • Casual Listener
  • Looking for the name of an artist (I don't have much info -- it was on a daily mix from a couple of days ago)   It was sort of experimental electronic sort of stuff The artists name had a lot...
  • Bob_Tron
  • Casual Listener
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Superuser Contribution Every song except one disappeared from my playlist created 6 years ago

I recently went to pull up a playlist I have had for 6 years and out of 50-something songs only one is still on it. I haven't edited or even played this playlist in at least a year and it is a private playlist. How do I recover this? I have tried to ...

  • Newbie
  • I recently went to pull up a playlist I have had for 6 years and out of 50-something songs only one is still on it. I haven't edited or even played this playlist in at least a year and it is a privat...
  • Yordan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Genre Party -> Throwback isn't loading

PlanPremiumCountryNetherlandsDeviceDesktop (App and Web Player)Operating SystemWindows My Question or IssueThe genre Throwback isn't loading. You can reach it via the Search page -> Party -> Throwback.

  • Spotify Star
  • Spotify Star
  • Plan Premium Country Netherlands Device Desktop (App and Web Player) Operating System Windows   My Question or Issue The genre Throwback isn't loading. You can reach it via the Search&...
  • Yordan
  • Moderator
  • 542 Views
  • 2 replies
  • 1 likes
  • bug
  • 542 Views
  • 2 replies
  • 1 likes

Superuser Contribution Helloween missing albums on Spotify

Why There isn't on the play list the albums Pink Bubbles Go Ape, Chameleon, Master Of The Rings and The Time Of The Oath? They must be part of the Helloween Catalog to listen. Thanks.

  • Newbie
  • Why There isn't on the play list the albums Pink Bubbles Go Ape, Chameleon, Master Of The Rings and The Time Of The Oath?   They must be part of the Helloween Catalog to listen.   Thank...
  • Alex
  • Spotify Legend
  • 3753 Views
  • 6 replies
  • 2 likes
  • 3753 Views
  • 6 replies
  • 2 likes

Artist profile messed up

https://twitter.com/jk_trend_songs/status/1567626167665975303?s=46&t=On6jxL4kzDUQXFS4RWjkOA

  • Casual Listener
  • https://twitter.com/jk_trend_songs/status/1567626167665975303?s=46&t=On6jxL4kzDUQXFS4RWjkOA
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

My event in not my profile

Hello. I noticed that event I will take part in is in not in my profile. * Event: https://open.spotify.com/concert/66mq44zfJZ3yMbN8wkVyZ3* My profile: https://open.spotify.com/artist/1uLBjSqGy11ryV1R5aAZ63* Not my profile associated with my event: ht...

  • Newbie
  • Hello.     I noticed that event I will take part in is in not in my profile.   * Event:  https://open.spotify.com/concert/66mq44zfJZ3yMbN8wkVyZ3 * My profile: https...
  • geovanebento
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Cannot generate spotify code for playlist

PlanFreeCountryDenmarkDeviceBrowser - Google ChromeOperating SystemWindows 10 My Question or IssueI am using https://www.spotifycodes.com/ and trying to create a playlist code for this https://open.spotify.com/playlist/1w2hiy2ebhRLsumcyRv6ZT?si=a5e78...

  • Visitor
  • Plan Free Country Denmark Device Browser - Google Chrome Operating System Windows 10   My Question or Issue I am using https://www.spotifycodes.com/ and trying to create a pl...
  • geovanebento
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist Photo Changes

I was listening to Hector Lavoe today and noticed his artist photo is from one of his albums but is displaying Willie Colon (not Hector Lavoe). So would suggest the photo for his artist page to change to one that features him instead. A way for users...

  • Visitor
  • I was listening to Hector Lavoe today and noticed his artist photo is from one of his albums but is displaying Willie Colon (not Hector Lavoe). So would suggest the photo for his artist page to chang...
  • Eni
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Die, Die crucify removed from spotify

Why song "Die, Die Cfucify" by Powerwolf is removed from spotify? 

  • Casual Listener
  • Why song "Die, Die Cfucify" by Powerwolf is removed from spotify?  
  • kszlk07
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes