Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

78401 Views

49 replies

110 likes

  • 78401 Views
  • 49 replies
  • 110 likes

Superuser Contribution I was debited twice for subscription

Is this normal? I was first debited yesterday, and now I've just by been debited again This is my first time of going premium on Spotify. I just think it shouldn't be this way

Newbie

Is this normal? I was first debited yesterday,  and now I've just by been debited again    This is my first time of going premium on Spotify.  I just think it shouldn't be this ...

CarlosE

Spotify Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics on PC

PlanPremiumCountryMalaysia DeviceHuawei d15 laptop, and Ryzen 5 chipsetOperating System(Windows 10) My Question or IssueFor my Spotify app I downloaded straight from the Spotify website, now each time I want to see the lyrics, there will be something...

Casual Listener

  Plan Premium Country Malaysia   Device Huawei d15 laptop, and Ryzen 5 chipset Operating System (Windows 10)   My Question or Issue For my Spotify app I downloaded straigh...

syahmieS

Casual Listener

758 Views

2 replies

2 likes

  • 758 Views
  • 2 replies
  • 2 likes

coming of age playlist

some songs that are indie and most likely from coming of age movies https://open.spotify.com/playlist/3schY8NzVk3e0diTvgDOI4?si=roBW2k1STHaE3VkZCzBzcA

Gig Goer

some songs that are indie and most likely from coming of age movies https://open.spotify.com/playlist/3schY8NzVk3e0diTvgDOI4?si=roBW2k1STHaE3VkZCzBzcA 

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Superuser Contribution Find all instances of a producer/beatmaker/composer

PremiumNorway Device(iPhone, Macbook Pro late 2015)Operating System(iOS 10) Hi! I represent a beat producer that has found several of his beats on Spotify that he was not made aware of. Is there a way to look up all credits of his artist/beatmaker na...

Regular

Premium Norway   Device (iPhone, Macbook Pro late 2015) Operating System (iOS 10)   Hi! I represent a beat producer that has found several of his beats on Spotify that he was not ma...

Eni

Moderator

662 Views

1 replies

2 likes

  • 662 Views
  • 1 replies
  • 2 likes

Superuser Contribution Two Tracks on the album "The Zodiac Cosmic Sounds" are missing on Spotify. Aquarius and Pices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

305 Views

1 replies

1 likes

  • 305 Views
  • 1 replies
  • 1 likes

Lyrics of songs can be displayed in collaboration with Genius

Genius is so good at lyrics and when I wanna see the lyrics of the song I must go-to browser. youtube music has lyrics of songs but not every song. Genius has more song lyrics I think Genius is better.

Visitor

Genius is so good at lyrics and when I wanna see the lyrics of the song I must go-to browser. youtube music has lyrics of songs but not every song. Genius has more song lyrics I think Genius is bette...

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Not Updating to the New UI

PlanPremiumCountryIndonesiaDeviceDesktop PCOperating SystemWindows 10 My Question or Issuewhy im still using old UI. However my friend already update to the new UI

Newbie

  Plan Premium Country Indonesia Device Desktop PC Operating System Windows 10   My Question or Issue why im still using old UI. However my friend already update to the new UI

Billy-J

Spotify Star

1199 Views

1 replies

0 likes

  • 1199 Views
  • 1 replies
  • 0 likes

Block Users Feature (I know.....again)

Hello Spotify community, It has come to my attention that this topic has been brought up several times before but Spotify has never added this feature. They have said it is a "good idea" but still several years later there has been no implementation....

Casual Listener

Hello Spotify community,   It has come to my attention that this topic has been brought up several times before but Spotify has never added this feature. They have said it is a "good idea" but...

Billy-J

Spotify Star

444 Views

1 replies

1 likes

  • 444 Views
  • 1 replies
  • 1 likes

Remove Gary Glitter from Official Spotify playlists

I've noticed, to my surprise, that Gary Glitter appears on several official Spotify playlists. For instance: "Himnos de Estadio", "Alitas & Chulas", and at one point "70s Rock Anthems". I appreciate people may want to listen to him because his music ...

Casual Listener

I've noticed, to my surprise, that Gary Glitter appears on several official Spotify playlists. For instance: "Himnos de Estadio", "Alitas & Chulas", and at one point "70s Rock Anthems". I appreci...

fiorenza2

Casual Listener

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

Superuser Contribution STOP With the Trojan Condom Ads

Stop with the Trojan Condom Ads. It’s ridiculous how many times I hear them. I supposedly got 30 minutes of ad free listening just to hear the **bleep** ad ten minutes later. It’s as if the ad was built to make people uncomfortable. I have one song i...

Newbie

Stop with the Trojan Condom Ads. It’s ridiculous how many times I hear them. I supposedly got 30 minutes of ad free listening just to hear the **bleep** ad ten minutes later. It’s as if the ad was bu...

Alex

Spotify Legend

2315 Views

3 replies

3 likes

  • 2315 Views
  • 3 replies
  • 3 likes

Adds based on music you like

Plan: FreeCountry: BoliviaDevice: Samsung Galaxy A30, MAC mini, HP EnvyOperating System: iOS 11,2, Android 10, Windows 10My Question or IssueFor me and I believe most of Free Plan users, it's a vulgarity have adds of music we don't listen, from gende...

Newbie

Plan: Free Country: Bolivia Device: Samsung Galaxy A30, MAC mini, HP Envy Operating System: iOS 11,2, Android 10, Windows 10 My Question or Issue For me and I believe most of Free Plan...

Brunelicia

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist Information

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have information about an artist that has music posted on Spotify. The artist is my father, whic...

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have infor...

CarlosE

Spotify Legend

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Possibility to sort the playlist in your own way.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to be able to sort your playlist however i like, not from artist/album/user/when it w...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Novy

Moderator

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song goes silent in the middle, but returns for the ending

Probably the only person on the planet who would post about this song, but Brighter Days by the Vogues goes silent at :58, then comes back on 1:56. Wondering if this is something that could be easily fixed just by Spotify knowing there's an issue? Ha...

Casual Listener

Probably the only person on the planet who would post about this song, but Brighter Days by the Vogues goes silent at :58, then comes back on 1:56. Wondering if this is something that could be e...

Ivan

Spotify Legend

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

Superuser Contribution when family plan add in georgia? there is only individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

aburkhanov

Newbie

1941 Views

6 replies

8 likes

  • 1941 Views
  • 6 replies
  • 8 likes

Solved!!Superuser Contribution No video on my spotify on mac and iphone

PlanPremium CountryTrinidadDevice(iPhone 8, Macbook Pro) My Question or IssueI can’t play video content on spotify through iphone app and mac app on Joe Rogan Podcast

Regular

  Plan Premium  Country Trinidad Device (iPhone 8,  Macbook Pro)   My Question or Issue I can’t play video content on spotify through iphone app and mac app on Joe R...

Ivan

Spotify Legend

13307 Views

9 replies

2 likes

  • 13307 Views
  • 9 replies
  • 2 likes

Jesse Ed Davis' music is under the artist page of Jesse Davis

these are two different people, the albums "ululu" and "Jesse davis!" should be under the artist page of Jesse Ed Davishttps://open.spotify.com/artist/4C9XpuR6wL4nAPiSD9nih1?si=BCFZ04TOQvSSu44r0mYg7w

Casual Listener

these are two different people, the albums "ululu" and "Jesse davis!" should be under the artist page of Jesse Ed Davis https://open.spotify.com/artist/4C9XpuR6wL4nAPiSD9nih1?si=BCFZ04TOQvSSu44r0mYg...

AdamDamon

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution A track doesn't start to playing

Hello everyone. A track of artist Eiene Polozhenie doesn't start to playing when I push the button. Just nothing occurs. Before I subscribed, when I pushed the button it was leading me to the page of subscription. I subscribed, because that looks lik...

Casual Listener

Hello everyone. A track of artist Eiene Polozhenie doesn't start to playing when I push the button. Just nothing occurs. Before I subscribed, when I pushed the button it was leading me to the page of...

CarlosE

Spotify Legend

1085 Views

5 replies

0 likes

  • 1085 Views
  • 5 replies
  • 0 likes

Superuser Contribution Missing artist radio

Some artists seem to be missing a "radio playlist". For example, to go Lexica's artist page and select the "Go to artist radio" link from the dropdown. This redirects to this playlist which never loads! (From checking the dev console, it appears the ...

Newbie

Some artists seem to be missing a "radio playlist".    For example, to go Lexica's artist page and select the "Go to artist radio" link from the dropdown.     This r...

Alex

Spotify Legend

1193 Views

1 replies

0 likes

  • 1193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on one device interrupts youtube on other device and vice-versa

PlanPremiumDeviceiPhone XsOperating System(iOS 14.4) My Question or IssueWhen my wife uses Spotify on her phone on the way somewhere and I start playing Youtube in my browser on my laptop at home it will interrupt/pause her Spotify. If she then click...

Casual Listener

  Plan Premium Device iPhone Xs Operating System (iOS 14.4)   My Question or Issue When my wife uses Spotify on her phone on the way somewhere and I start playing Youtube in my bro...

Alex

Spotify Legend

1548 Views

3 replies

0 likes

  • 1548 Views
  • 3 replies
  • 0 likes