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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55392 Views
  • 46 replies
  • 105 likes
  • 55392 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 257396 Views
  • 2353 replies
  • 1909 likes
  • 257396 Views
  • 2353 replies
  • 1909 likes

Superuser Contribution Song won't Play: Hurts Me by Santana

This song is on one of my playlists and keeps pausing playback; I was looking to see why it can no longer play.Hurts Me by Santanahttps://open.spotify.com/track/3wln8aMxreNuOU3rNkcTZ0

  • Casual Listener
  • This song is on one of my playlists and keeps pausing playback; I was looking to see why it can no longer play. Hurts Me by Santana https://open.spotify.com/track/3wln8aMxreNuOU3rNkcTZ0
  • OscarDC
  • Moderator
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

I want to unblock explicit content

I have a basic plan and I want to listen all the music on my playlists, but a lot of them are explicit. I can't find any switches to allow explicit songs to be played. I've checked on my phone app, phone browser, computer browser, and desktop app.

  • Visitor
  • I have a basic plan and I want to listen all the music on my playlists, but a lot of them are explicit. I can't find any switches to allow explicit songs to be played. I've checked on my phone app, p...
  • Altonumber4
  • Visitor
  • 3264 Views
  • 2 replies
  • 0 likes
  • 3264 Views
  • 2 replies
  • 0 likes

Censored Release Radar

Why are the songs in Release Radar always censored? There has to be a way to turn this off. I mainly listen to rap so its very inconvenient. Why do I have to go to the artists page manually to hear the actual song?

  • Casual Listener
  • Why are the songs in Release Radar always censored? There has to be a way to turn this off. I mainly listen to rap so its very inconvenient. Why do I have to go to the artists page manually to hear t...
  • KobraCola
  • Casual Listener
  • 848 Views
  • 3 replies
  • 1 likes
  • 848 Views
  • 3 replies
  • 1 likes

Trying to share a song by texting link and it links to incorrect song

When I choose a song to listen to and then Spotify plays recommended songs, there have been multiple times I try and share the link to to one of the recommended songs. The link sends fine and the preview in the text shows the correct song, but when t...

  • Casual Listener
  • When I choose a song to listen to and then Spotify plays recommended songs, there have been multiple times I try and share the link to to one of the recommended songs.  The link sends fine and t...
  • Billy-J
  • Spotify Star
  • 1658 Views
  • 4 replies
  • 0 likes
  • 1658 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs credits being attributed to artists who did NOT contribute

I've noticed an uptick in miscredited artists on my recommended playlists. Essentially, I'm under the impression that AI generated music is being erroneously uploaded to the platform that includes artist credits who did NOT contribute to the song. I ...

  • Visitor
  • I've noticed an uptick in miscredited artists on my recommended playlists. Essentially, I'm under the impression that AI generated music is being erroneously uploaded to the platform that includes ar...
  • AlejaR
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share playlist to followers of bakery business

Hi there, am I allowed to create a playlist that I listen to whilst baking for my business and share it with my social media followers ? PlanFree/PremiumCountryAustralia Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...

  • Visitor
  • Hi there, am I allowed to create a playlist that I listen to whilst baking for my business and share it with my social media followers ?  Plan Free/Premium Country Australia  Device (...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 1 likes
  • 127 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot play Radio

Trying to listen Japanese radio ANN overseas(Korea), but it just cancels out whenever I touch the play button. Is it banned to listen overseas or just my phone-app problem?

  • Visitor
  • Trying to listen Japanese radio ANN overseas(Korea), but it just cancels out whenever I touch the play button. Is it banned to listen overseas or just my phone-app problem?
  • MihailY
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to Stop AutoPlay

PlanPremiumCountryUSADeviceSamsung Galaxy S21+ 5GOperating SystemAndroid 11My Question or IssueI listen to the Spotify app on my Samsung Galaxy S21+ 5G Android mobile phone. I subscribe to Spotify Premium.How can I STOP the Spotify app from automatic...

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S21+ 5G Operating System Android 11 My Question or Issue I listen to the Spotify app on my Samsung Galaxy S21+ 5G Android mobile phone. I subsc...
  • SeriousRos
  • Visitor
  • 19138 Views
  • 19 replies
  • 2 likes
  • autoplay
  • 19138 Views
  • 19 replies
  • 2 likes

Superuser Contribution Two songs and then nothing

PlanPremiumCountrySouth AfricaDeviceHigh spec desktop PCOperating SystemWindows 10 pro My Question or IssueHi Guys, having this issue on and off for a few weeks now. Start listening and a little while in Spotify will play two tracks at a time ( track...

  • Regular
  • Plan Premium Country South Africa Device High spec desktop PC Operating System Windows 10 pro   My Question or Issue Hi Guys, having this issue on and off for a few weeks now. Start li...
  • Patat01
  • Regular
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't get my acess in spotify for artists

I'm using the Instagram to make the verification but Spotify can't confirm my request and give me the access

  • Visitor
  • I'm using the Instagram to make the verification but Spotify can't confirm my request and give me the access
  • Alex
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Idea not live idea yet

The idea "[All Platforms] Bring back Playlist radio" submitted by Emmi_ has not become a live idea yet and is stuck on "Good Suggestion" despite reaching over 8x the amount of votes needed to become a live idea. Someone needs to change its status to ...

  • Regular
  • The idea "[All Platforms] Bring back Playlist radio" submitted by Emmi_ has not become a live idea yet and is stuck on "Good Suggestion" despite reaching over 8x  the amount of votes needed...
  • TNTKitten8
  • Regular
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution how do i find new albums from my mac desktop

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Shows as Not Available

Ok, so I recently created a Spotify podcast and changed the custom URL. After I changed the URL the podcast disappeared and so I changed the URL back to what it was before but it has been two days and it still doesn't work. It shows on Spotify for Po...

  • Newbie
  • Ok, so I recently created a Spotify podcast and changed the custom URL. After I changed the URL the podcast disappeared and so I changed the URL back to what it was before but it has been t...
  • AchmadBauravindah
  • Visitor
  • 1536 Views
  • 3 replies
  • 1 likes
  • 1536 Views
  • 3 replies
  • 1 likes

Solved!! can't click on song, the song title is in grey tones

For the song "I believe" from Phil Wickham, I can see the song, and can save it, but can't click on it to play it. It's in a grey tone. I haven't had this problem with any of his other songs, nor with other artists. I have the latest version of Spoti...

  • Casual Listener
  • For the song "I believe" from Phil Wickham, I can see the song, and can save it, but can't click on it to play it. It's in a grey tone. I haven't had this problem with any of his other songs, nor wit...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 5 replies
  • 0 likes
  • 207 Views
  • 5 replies
  • 0 likes

Superuser Contribution Shows to try [inappropriate on home screen]

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI really dont want this on my home page. There's clearly something I don't want to see and I only have this when paying for premium. I really don't like the fact th...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I really dont want this on my home page. There's clearly something I don't want to see a...
  • fuzzy-supernova
  • Newbie
  • 1572 Views
  • 7 replies
  • 8 likes
  • 1572 Views
  • 7 replies
  • 8 likes

Superuser Contribution Home page showing strange artist I don't want to see

PlanPremiumCountryUSDeviceMac StudioOperating SystemMacOS 13.4 My Question or IssueOn my Spotify home page, an artist (Steve Calderbank) has just been stuck under the "Good morning" section alongside other podcasts I've listened to. How exactly is th...

  • Casual Listener
  • Plan Premium Country US Device Mac Studio Operating System MacOS 13.4   My Question or Issue On my Spotify home page, an artist (Steve Calderbank) has just been stuck under the "Good m...
  • Dian
  • Spotify Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android APP volume keys to control PREV and NEXT?

Hi, PlanPremiumCountryItalyDeviceNokia X10Operating System Android 13 My Question or IssueCould you please add a feature that allow control play previous song via long press volume - key and play next song via long press volume + key?

  • Regular
  • Hi,   Plan Premium Country Italy Device Nokia X10 Operating System  Android 13   My Question or Issue Could you please add a feature that allow control play previous song v...
  • Yordan
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

How do I eliminate suggested songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amayy
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes