Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55160 Views
  • 46 replies
  • 105 likes
  • 55160 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 256714 Views
  • 2352 replies
  • 1908 likes
  • 256714 Views
  • 2352 replies
  • 1908 likes

Profile says I follow 20 when I follow 8

PlanFree/PremiumCountryCanadaDevice(iPhone 13)Operating System(iOS 16) My Question or IssueMy profile says I follow 20 people but when I click on "following" it only shows 8 people.

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone 13) Operating System (iOS 16)   My Question or Issue My profile says I follow 20 people but when I click on "following" it only shows 8 ...
  • geovanebento
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

why does the music stop playing when the phone rings?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • geovanebento
  • Roadie
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing one album from The Three O'Clock

There are a number of albums by The Three O'Clock on Spotify. Why not Ever After?PlanPremiumCountryUSDeviceSAMSUNG Galaxy S20 Note UltraOperating SystemAndroid My Question or IssueThere are a number of albums by The Three O'Clock on Spotify. Why not ...

  • Visitor
  • There are a number of albums by The Three O'Clock on Spotify.  Why not Ever After? Plan Premium Country US Device SAMSUNG Galaxy S20 Note Ultra Operating System Android   My Quest...
  • Dian
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist sort

PlanPremiumCountryUKDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI've lost the ability to sort songs within a playlist. It will only play oldest first or shuffle. I prefer playing from recently added but option to sort once in the ...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy Operating System Android   My Question or Issue I've lost the ability to sort songs within a playlist. It will only play oldest first or s...
  • Taylith
  • Community Legend
  • 184 Views
  • 3 replies
  • 1 likes
  • 184 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs that use Canvas are broken.

PlanPremiumCountryUnited KingdomDeviceiPhone XROperating SystemiOS 16.5.1 My Question or Issue Songs that have a canvas are broken. Songs that don’t use canvas play normally, online and off. These canvas songs, when played will not show the canvas. T...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 16.5.1   My Question or Issue  Songs that have a canvas are broken. Songs that don’t use canvas play norm...
  • LucyF19
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution Blocking podcasts from Spotify-made playlist?

I generally like the Spotify-made playlist "Daily Drive," but I have run into an incredibly annoying issue that I don't know how to solve. One of the podcasts that was included in it has concluded. There are no more episodes being made. The last epis...

  • Visitor
  • I generally like the Spotify-made playlist "Daily Drive," but I have run into an incredibly annoying issue that I don't know how to solve.  One of the podcasts that was included in it has conclu...
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 2 likes
  • 156 Views
  • 1 replies
  • 2 likes

Superuser Contribution The letter of the song is so fast compared with the sound

When I listen to music the letter It's so fast then the song. So that is the problem with the app in my TV and my cell phone.

  • Visitor
  • When I listen to music the letter It's so fast then the song. So that is the problem with the app in my TV and my cell phone.
  • Alex
  • Spotify Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution BOLLYWOOD SONGS MISSING

Why are so many Bollywood songs suddenly removed from Spotify? I recently purchased a premium just to see this day, what a shame. I think I’m gonna cancel my subscription as soon as the month ends.

  • Visitor
  • Why are so many Bollywood songs suddenly removed from Spotify? I recently purchased a premium just to see this day, what a shame. I think I’m gonna cancel my subscription as soon as the month ends.&n...
  • OscarDC
  • Moderator
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pxndx

Que pasó con el álbum de MTV Unplugged de Pxndx (Panda) ya no aparece para su reproducciónAyuda

  • Visitor
  • Que pasó con el álbum de MTV Unplugged de Pxndx (Panda) ya no aparece para su reproducción Ayuda 
  • OscarDC
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oh dear - Spotify have made a mistake!

Wrong content for Artist.Under the artist "Mama's Boys" heavy rock band from Ireland, they have inserted a single from an artist called "Sweet Mama Dee" and then there is not actual content from Mama's boys! How do we get them to fix it??

  • Newbie
  • Wrong content for Artist. Under the artist "Mama's Boys" heavy rock band from Ireland, they have inserted a single from an artist called "Sweet Mama Dee" and then there is not actual content from M...
  • Joan
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Cannot Turn Off Content with Strobe or Flashing/ Moving Images

My Question or IssueCannot Turn Off Content with Strobe or Flashing/ Moving Images Spotify has recently updated to allow clips of videos to autoplay as when I look at pages suchs as Release Radar and Discover Weekly on my mobile app. There seems to b...

  • Visitor
  • My Question or Issue Cannot Turn Off Content with Strobe or Flashing/ Moving Images    Spotify has recently updated to allow clips of videos to autoplay as when I look at pages suchs a...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

PODCAST WHEN?

It's been a while since spotify started their service in Sri Lanka. But podcast feature is still not available. What is the reason for that and, can we be able to listen to podcasts in spotify anytime soon?

  • Casual Listener
  • It's been a while since spotify started their service in Sri Lanka. But podcast feature is still not available. What is the reason for that and, can we be able to listen to podcasts in spotify anytim...
  • geovanebento
  • Roadie
  • 469 Views
  • 1 replies
  • 2 likes
  • 469 Views
  • 1 replies
  • 2 likes

Superuser Contribution 22 (feat.ours) Vingt deux

22 (feat.ours) Vingt deuxlily Allen and OursThe version which is on stotify is only with Lily Allen despite the title, there is no Ours in the version on stotify.thanksTéa

  • Visitor
  • 22 (feat.ours) Vingt deux lily Allen and Ours The version which is on stotify is only with Lily Allen despite the title, there is no Ours in the version on stotify. thanks Téa
  • Vasil
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is this Symbol?

Hi there I apologize if this is the wrong category;What does this symbol next to the artist represent? It's under the friends pop out

  • Visitor
  • Hi there I apologize if this is the wrong category; What does this symbol next to the artist represent? It's under the friends pop out
  • Dian
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Why can't play Eisenfunk albums?

I want to play "Pong" by Eisenfunk because it's an awesome song. I can't open anything from their Album "8-bit".

  • Newbie
  • I want to play "Pong" by Eisenfunk because it's an awesome song. I can't open anything from their Album "8-bit".
  • JeanetteMcGraw
  • Newbie
  • 253 Views
  • 2 replies
  • 1 likes
  • 253 Views
  • 2 replies
  • 1 likes

Is karaoke mode active

I am in the US and can't find karaoke mode on my spotify. Is this active or still in testing where it may appear and disappear

  • Visitor
  • I am in the US and can't find karaoke mode on my spotify. Is this active or still in testing where it may appear and disappear
  • Dechial
  • Visitor
  • 1282 Views
  • 3 replies
  • 1 likes
  • 1282 Views
  • 3 replies
  • 1 likes

somehow 1 song is in my queue 101 times, and I can't clear my queue? How can I fix this?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amayy
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Have an artist listed twice

Just wanted to flag that the artist Lyn is listed on two seperate pages on spotify: https://open.spotify.com/artist/0Yp6A6WtaCdhqx2YiKItlf?si=V3f8aa7eQDWew_UEodgSlw https://open.spotify.com/artist/5qEtLvXzYdv0G7c7rR6irX?si=gtGgUv_VS4uK0NVwIDrjLg She ...

  • Visitor
  • Just wanted to flag that the artist Lyn is listed on two seperate pages on spotify:   https://open.spotify.com/artist/0Yp6A6WtaCdhqx2YiKItlf?si=V3f8aa7eQDWew_UEodgSlw   https://open.spo...
  • kontoruasukabe
  • Newbie
  • 271 Views
  • 2 replies
  • 2 likes
  • 271 Views
  • 2 replies
  • 2 likes

Superuser Contribution Still no video streaming for JRE on PS4?

I will start by saying that I thoroughly enjoy Spotify, but I get more irritated with the company as each week goes by that I can not simply pop on the JRE podcast on my PS4 to take in the whole experience. I either have to view it through my phone, ...

  • Casual Listener
  • I will start by saying that I thoroughly enjoy Spotify, but I get more irritated with the company as each week goes by that I can not simply pop on the JRE podcast on my PS4 to take in the whole expe...
  • MrInsanity
  • Casual Listener
  • 16696 Views
  • 18 replies
  • 18 likes
  • App & Features
  • 16696 Views
  • 18 replies
  • 18 likes

Solved!!Superuser Contribution Question?

I really like the song "Mine" by Bazzi; it has a very chill vibe. However, it uses strong language that I'm not a fan of, and I noticed that Spotify doesn't currently have the clean or censored version in its library. I know that there is one. Pandor...

  • Casual Listener
  • I really like the song "Mine" by Bazzi; it has a very chill vibe. However, it uses strong language that I'm not a fan of, and I noticed that Spotify doesn't currently have the clean or censored versi...
  • Can-man
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes