Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...
I have Spotify Premium, on multiple devices. The problem appears in the Spotify app with a Windows 10 laptop, more specifically an Acer Aspire 5 A515, in this case, it would not reproduce in this specific case Olivia Rodrigo songs marked as explicit ...
I have Spotify Premium, on multiple devices. The problem appears in the Spotify app with a Windows 10 laptop, more specifically an Acer Aspire 5 A515, in this case, it would not reproduce in this spe...
Moderator
1100 Views
5 replies
0 likes
PlanFree/PremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueI have a problem specifically with serarchin for the recording "Les plus beaux ...
Plan Free/Premium Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Issue I h...
Spotify Star
513 Views
3 replies
0 likes
Bloodsport soundtrack needs to be added back to Spotify. It's one of the greatest soundtracks ever made. Wondering why it was removed.
Bloodsport soundtrack needs to be added back to Spotify. It's one of the greatest soundtracks ever made. Wondering why it was removed.
Casual Listener
615 Views
2 replies
0 likes
i added a podcast episode to my playlist with songs, not episodes in it. however, the episode i added has never played in my playlist.
i added a podcast episode to my playlist with songs, not episodes in it. however, the episode i added has never played in my playlist.
Spotify Star
327 Views
3 replies
0 likes
There's an album that is unavailable to play, where can i report it to be fixed?
There's an album that is unavailable to play, where can i report it to be fixed?
Moderator
340 Views
1 replies
0 likes
PlanPremiumCountryUKMy Question or IssueIs there ever going to be a way to turn off the live events suggestion at the bottom of songs before I can even view the lyrics? It’s really annoying and I can’t afford to go so I wish they would stop showin...
Plan Premium Country UK My Question or Issue Is there ever going to be a way to turn off the live events suggestion at the bottom of songs before I can even view the lyrics? It’s re...
Spotify Star
621 Views
1 replies
1 likes
CountrySweden My Question or IssueI got a notification in Spotify that Yelle had released a new single. When checking it out it appears to be another artist hijack (I heard about it from Swedish news that it had started happening on Spotify) where a ...
Country Sweden My Question or Issue I got a notification in Spotify that Yelle had released a new single. When checking it out it appears to be another artist hijack (I heard about it from...
Casual Listener
431 Views
2 replies
0 likes
Does anyone else have issue with playlists turning on the smart shuffle thing? I never use it I want to listen to the music I put in the Playlist not other songs it thinks I'd like. Or the shuffle redoing mid song even tho I'm not refreshing it and p...
Does anyone else have issue with playlists turning on the smart shuffle thing? I never use it I want to listen to the music I put in the Playlist not other songs it thinks I'd like. Or the shuffle re...
Moderator
382 Views
1 replies
1 likes
Hello, I would like to ask you a few questions, because there are many rumors around and I’m properly confused.1. Are there any rules about how streams can be counted maximum in one day?2. Does listening to a song on repeat will be added to your stre...
Hello, I would like to ask you a few questions, because there are many rumors around and I’m properly confused. 1. Are there any rules about how streams can be counted maximum in one day? 2. Does l...
Newbie
4369 Views
2 replies
2 likes
PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 17.3.1 My Question or IssueHey there. This seems to be a new issue as I've never encountered this problem before, even though I've repeated the exact same circumstances in previous weeks/months....
Plan Premium Country USA Device iPhone XS Operating System iOS 17.3.1 My Question or Issue Hey there. This seems to be a new issue as I've never encountered this problem before, even...
Newbie
1592 Views
5 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.2.1 My Question or IssueThere is a playlist by Spotify called Relaxing Electric Guitar that I've been listening to for years. The other day, it suddenly disappeared from my recently listened, ...
...or years. The other day, it suddenly disappeared from my recently listened, and I can't find it anywhere on Spotify. If I do a Google search, I can find it, but clicking on the link gives me a "content...
Moderator
220 Views
1 replies
0 likes
I want to listen to a list in a loop Mode therefore I dont need recommendations added automatically at the end of my list.
I want to listen to a list in a loop Mode therefore I dont need recommendations added automatically at the end of my list.
Spotify Star
251 Views
1 replies
0 likes
for SALUKI - russian rap musician, there's a concert shown in Oslo for Apr 11. However, the concert belongs to Norwegian band SalukiPlanFree/PremiumCountry DevicePCOperating SystemWindows 11 My Question or IssueCan the concert be distinguished by art...
for SALUKI - russian rap musician, there's a concert shown in Oslo for Apr 11. However, the concert belongs to Norwegian band Saluki Plan Free/Premium Country Device PC Operating System...
Newbie
1205 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Since one month I try to play the song "New Africa" from Graham Moncur III of the album "New...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Moderator
303 Views
1 replies
0 likes
PlanFree/PremiumCountryUK My Question or IssueI have started a playlist and I'm gathering momentum with it and building a great following. It currently has almost 600 saves and gets many plays. The problem is that it is not showing in my playlist sta...
Plan Free/Premium Country UK My Question or Issue I have started a playlist and I'm gathering momentum with it and building a great following. It currently has almost 600 saves and gets ...
Casual Listener
2603 Views
5 replies
0 likes
I pay for a premium subscription. I’ve been able to listen to books since the new update. But recently I tried to listen to ‘A gathering of shadows’ and it was locked. I was confused because the only thing it said was “You can't buy audiobooks in the...
I pay for a premium subscription. I’ve been able to listen to books since the new update. But recently I tried to listen to ‘A gathering of shadows’ and it was locked. I was confused because the only...
Visitor
32707 Views
37 replies
0 likes
I'm using Spotify in South Korea.I tried to play explicit content from the app and the web but couldn't.The previous FAQ said that I could verify my age but there's no page or prompt showing up for verifying my age.The app and the web keep saying "Th...
I'm using Spotify in South Korea. I tried to play explicit content from the app and the web but couldn't. The previous FAQ said that I could verify my age but there's no page or prompt showing up f...
Casual Listener
418 Views
2 replies
0 likes
Hi! I am a premium user from the Philippines and cant access audiobooks. I am an avid reader but I wanted to finish a book while doing chores at the same time. I found out Spotify offers audiobooks for premium users. I registered then got disappointe...
Hi! I am a premium user from the Philippines and cant access audiobooks. I am an avid reader but I wanted to finish a book while doing chores at the same time. I found out Spotify offers audiobooks f...
Moderator
3522 Views
1 replies
0 likes
Plan: PremiumCountry: UKDevice: Windows 11, iPhoneIssue: The Kings of Leon “on tour/events” tab displays tour dates that, when clicked on, lead to shows for a cover band named Kings of Lyon instead. This may not be limited to just this artist, but co...
Plan: Premium Country: UK Device: Windows 11, iPhone Issue: The Kings of Leon “on tour/events” tab displays tour dates that, when clicked on, lead to shows for a cover band named Kings of Lyon ins...
Moderator
212 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
370 Views
1 replies
0 likes
