Spotify GUI freezes in Ubuntu 19.10

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Spotify GUI freezes in Ubuntu 19.10

Giannii
Casual Listener

Plan

Free

 

Operating System

Ubuntu 19.10 on Laptop and double display with HDMI cable

 

My Question or Issue

Hi,

 

I'm using Spotify on Ubuntu 19.10 and since I installed the software (some days ago) I noticed an annoying bug: the window of the program is freezed and so non-interactable, but music goes on and even keyboard insturctions (play/pause, go on, go back) works normally. I said that the window seems to be freezed because even automatic reshaping  does not work)

 

It happens very frequently and the only solution that I found is to close and reopen spotify (the close button 'X' works).

118 Replies

uffek
Gig Goer

Hi

I reinstalled the Snap version yesterday ..

I've played two evenings without any trouble.

Someone fixed the Snap version ... thx.

 

uffek
Gig Goer

Is this some kind of game ... when I write here everything is ok ... it freezes immediately.

AliGarlanz
Music Fan

I’m sorry that you think I’m playing games it just I got mine working with no problems and I’m not 100% sure how I fixed it I am trying to help I’m now at a loss I wish I could help you get your working like mine with no problems 

sorry 

uffek
Gig Goer
Hi Ali .. I apologize ... it has happened 2-3 times for me ... when everything has worked smooth for a while I write here about it and next minute the gui freezes ... just bad luck .. no hard feelings I hope.
Cheers ... uffek

uffek
Gig Goer
I disabled Adblock Plus on Spotify website (firefox) and things seem little better now.
Does Spotify gui have something to do with web-browser?

AliGarlanz
Music Fan

69307022-0048-4F88-B7E2-2A08FFB3590D.jpeg

 before doing this uninstall Spotify then go though these steps in the terminal then once you have completed that go to media players and Spotify should be there run it and login and it should work ok let me know how you get on 

uffek
Gig Goer
Hi
The previous instruction seems to be a working solution.
I'm running xfce so I do not know why I need gnome-support but installed it anyway.
1. First I removed spotify
2. I could not get the key working so I downloaded the package http://repository.spotify.com/pool/non-free/s/spotify/spotify-client-gnome-support_0.9.17.1.g9b85d43... and installed it with software center.
3. Installed spotify with software center
4. Launched spotify and it seems to load bit longer than usual and felt sticky the first minute but then working and responding OK.
Thank You Ali Garlanz

AliGarlanz
Music Fan
Is it still working ok

uffek
Gig Goer
Yes ... about four hours and all OK.

uffek
Gig Goer
Today ... I got the trouble back ... it freezes again.
Reinstalled from snap ... no help.
spotify 1.1.26.501.gbe11e53b-15 from Spotify✓ installed

AliGarlanz
Music Fan
Have you done a system update cause I think it might be updating the Spotify Client and they might be a problem with the new version so I think you should try an install a earlier version of the Spotify Client and try that mine system still works ok but I haven’t updated my system

uffek
Gig Goer

Yess .. it all started about two weeks ago when I took all suggested updates.

I had listened Spotify about one year without trouble ... Ubuntustudio 18.04

I will try to find earlier .deb spotify package somewhere.

AliGarlanz
Music Fan

would seem like they have all ready fix it refer Spotify.com/download/

baaaaalu
Visitor

Same here, on two machines. Both have Linux Mint 19.3 installed, and Spotify is installed via snap, version 1.1.26.501.gbe11e53b-15.

MusicAnt
Casual Listener

I am also getting snap version of spotify on Kubuntu 20.04 freezing and crashing my system, only started recently. I can hear the fans inside my PC spinning up like it's about to start a workout. Something has changed recently it seems.

 

Joan884
Newbie

Same! Ubuntu 18.04.4 and getting GUI frozen. Spotify keeps playing music and responding to multimedia keys. I can also click where there should be buttons and the interaction works properly. It seems more a render-like problem instead of a full GUI bug.

 

I reinstalled today from snap with the same results. Works great for a while, but in a few minutes (couldn't say how long it lasts...), I have to close and reopen spotify. Pretty annoying.

vncscoelho
Newbie
Same here, UI freezes, pause button works, media keys and top bar works.

mikecspence
Casual Listener
I'm having the same trouble on Lubuntu 19.10. Application freezes and I get a white screen. Music continues to play in the background.

uffek
Gig Goer
Same here ... Ubuntustudio 18.04 (two computers) after update asked me to login to spotify and then gui freezes when playing first track ... music keeps on playing and keyboard works.

Sebasty
Rock Star 18
Rock Star 18

@uffek 

 

That's interesting!
I just recently installed the snap package on Ubuntu 18.04, I don't experience anything like that.

 

Does this still happen when you reinstall Spotify?

Also, are you also on 1.1.26.501.gbe11e53b?

 

Let me know how it goes 🙂

SebastyRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

uffek
Gig Goer

The Snap version works OK... Thanks.

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