Spotify desktop app (Linux Ubuntu 16.04). Not recognize premium account

[airvzxf]

Linux Ubuntu

Spotify desktop app Not recognize premium account since 2016-08-13, today is 2016-08-14.

Distributor ID: Ubuntu
Description: Ubuntu 16.04.1 LTS
Release: 16.04
Codename: xenial

spotify --version
Spotify version 1.0.28.89.gf959d4ce, Copyright (c) 2016, Spotify Ltd

Install Sources List

http://repository.spotify.com

stable

non-free

 

[osornios]

Hola @airvzxf,

Prueba dar logout en la app y usar tu nombre de usuario (airvzxf), en lugar de la direccion de correo electronico, para dar login en tu dispositivo.

Espero sea de ayuda. 🙂

[airvzxf]

No funcino.

=(

De hecho con esa idea que me diste se me ocurrio desinstalar, borrar las carpetas que crea Spotify y voler a instalar, me logue con airvzxf y contraseña pero no tuve éxito.

I try:

UNINSTALL
sudo apt remove spotify-client

DELETED
./home/wolf/.config/spotify
./home/wolf/.cache/spotify

INSTALL

sudo apt insall spotify-client

LOGIN WITH:
airvzxf
PASS: **********

[osornios]

@airvzxf

Si recibiste por email un recibo de pago, busca alli el nombre de usuario que estas pagando.

Busca donde dice:

Nombre de usuario/ID:  xxxxxxx

Da logout en tu dispositivo y usa ese nombre de usuario para dar login.

[airvzxf]

I Tried:

sudo spotify --username airvzxf --password ********

ERRORS:
05:14:06.537 E [offline_key_store.cpp:85 ] Offline: failed to load key stores, error: sync_error_offline_key_store_file_not_found (7007), path: /home/wolf/.cache/spotify/Users/airvzxf-user/cached
05:14:07.637 E [network.cpp:45 ] failed to create socket
05:14:07.637 E [network.cpp:48 ] failed to set SockoptReuseAddr
05:14:07.637 E [network.cpp:51 ] failed to set SockoptReusePort
05:14:07.637 E [network.cpp:45 ] failed to create socket
05:14:07.637 E [network.cpp:48 ] failed to set SockoptReuseAddr
05:14:07.637 E [network.cpp:51 ] failed to set SockoptReusePort

INFORMATION:
05:14:36.539 I [offline_manager.cpp:2482 ] Offline manager prune stats:
05:14:36.539 I [offline_manager.cpp:2483 ] 0 files locked in storage
05:14:36.539 I [offline_manager.cpp:2484 ] 0 files unlocked in storage
05:14:36.539 I [offline_manager.cpp:2485 ] 0 track keys removed
05:14:36.539 I [offline_manager.cpp:2486 ] 0 track keys moved to cache
05:14:36.539 I [offline_manager.cpp:2487 ] 0 episode keys removed
05:14:36.539 I [offline_manager.cpp:2488 ] 0 episode keys moved to cache
05:14:36.540 I [offline_manager.cpp:2489 ] 0 keys removed from cache
05:14:36.540 I [offline_manager.cpp:2490 ] 0 track keys left in store
05:14:36.540 I [offline_manager.cpp:2491 ] 0 episode keys left in store
05:14:36.540 I [offline_manager.cpp:2492 ] 0 keys left in cache
05:14:36.540 I [offline_manager.cpp:2493 ] 0 local files removed

[airvzxf]

I went to:
https://www.spotify.com/mx/account/subscription/receipt/

Open Recipes:

https://www.spotify.com/mx/account/subscription/receipt/1148727224012

Fecha: 14 de julio de 2016
Número de orden: 214415413830078
Método de pago: Card (#### #### #### 5247)
Vendedor: Spotify AB
Número de IVA: SE556703748501
Nombre de usuario: airvzxf
Precio: 99.00 MXN
VAT 0%: 0.00 MXN
Total: 99.00 MXN

https://www.spotify.com/mx/account/subscription/receipt/1100735308014

Fecha: 14 de junio de 2016
Número de orden: 214415413830078
Método de pago: Card (#### #### #### 5247)
Vendedor: Spotify AB
Número de IVA: SE556703748501
Nombre de usuario: airvzxf
Precio: 99.00 MXN
VAT 0%: 0.00 MXN
Total: 99.00 MXN

https://www.spotify.com/mx/account/subscription/receipt/1067253956013
Fecha: 24 de mayo de 2016
Número de orden: 77208974830074
Método de pago: Card (#### #### #### 5247)
Vendedor: Spotify AB
Número de IVAS: E556703748501
Nombre de usuario: airvzxf
Precio: 99.00 MXN
VAT 0%: 0.00 MXN
Total: 99.00 MXN

[jooon]

---

@airvzxf wrote:

I Tried:

sudo spotify --username airvzxf --password ********

---

Never run spotify with sudo. It won't help. Now, config and cache might be owned by root. Delete the spotify cache and config again.

cd $HOME/.config
sudo rm -r spotify
cd $HOME/.cache
sudo rm -r spotify

It might just be that the August payment failed for some reason.

[airvzxf]

Sorry I wrote worng the command in this post, but I tried:

spotify --username airvzxf --password ******** (Without sudo)

And I tried that before:

UNINSTALL
sudo apt remove spotify-client

DELETED
./home/wolf/.config/spotify
./home/wolf/.cache/spotify

cd $HOME/.config
sudo rm -r spotify
cd $HOME/.cache
sudo rm -r spotify

INSTALL

sudo apt insall spotify-client

LOGIN WITH:
airvzxf
PASS: **********

[osornios]

@airvzxf

Have you tried logging in to your account in a different system to see if your Premium works there? (mobile, Windows, etc.)

[airvzxf]

Nop, I try in virtual machine in Windows XP, but it isn't working.

Maybe my account expiried and it dosen't show active in my profile... otherwise spotify show me upgrade to familiar account, but I have premium alone.... maybe this is the proble.... but I don't belive that.

[osornios]

@airvzxf

You should fill out the contact form, and someone from Spotify will be happy to see what's going on with your account within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[airvzxf · Accepted solution]

I solved, the solution was Upgrate to "Family Premium" account.

=(