Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Having trouble with Spotify on your Desktop app? Here’s what to try first.
Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.
Go through these steps one at a time. They can help you solve most issues on your own.
1. Clear Spotify cache
rm -rf $HOME/.cache/spotify/Storage
2 Check this thread for troubleshooting connection issues.
3 Ask a friend or family member to sign into Spotify on your Desktop. See if the issue is persisting on their account too. If yes, the issue is the device and can likely be solved with more troubleshooting.
4. Change settings within the app: Sync quality, Stream Quality, Gapless Playback, Crossfade. See if a different combination of these settings makes a difference.
1. Is spotify starting normally?
1. Can you play a sound?
2. Is the system recognizing your sound card?
3. Is Spotify running on prefered sound card? Change between sound cards in gnome/unity control center.
unity-control-center sound gnome-control-center sound
4. Nothing works so far? Report your issue!
spotify >$HOME/spotify-dump.txt 2>&1
strace spotify > $HOME/spotify-dump 2>&1
We’ll need as much information as you can provide. So filling in this template is helpful:
=== START OF TEMPLATE ===
6. Attach the spotify-dump.txt ( $HOME/spotify-dump.txt ) from Advanced troubleshooting 4.
=== END OF TEMPLATE ===
Known issues :
Spotify on Linux doesn't play local mp3 files - fix.
Add Spotify's testing repository:
echo deb http://repository.spotify.com testing non-free | sudo tee /etc/apt/sources.list.d/spotify.list
Install Spotify 0.9.17
sudo apt-get install spotify-client-0.9.17
Some information and template is taken from here.
Linux is not officialy supported by Spotify.
Solved! Go to Solution.