Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi there,
My Spotify was working fine on my Mac...however, I haven't been able to use it in about 3+ weeks. I've tried uninstalling and reinstalling. When I download, it always shows up "incomplete" in my "downloads" and, therefore, I am unable to really do anything with the file I just downloaded. I have no idea what the problem is. Perhaps all of this stemmed from the update? Any ideas or suggestions would be greatly appreciated. Thank you!
Solved! Go to Solution.
You could try using a different browser to download.
Also
Try a clean reinstall by cleaing the cache files of Spotify to see if this fixes the problem:
Advanced method:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify
Easy method:
Download this free app cleaner. It's super easy.
http://www.freemacsoft.net/appcleaner/
When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.
I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.
After that, download and reinstall Spotify.
You could try using a different browser to download.
Also
Try a clean reinstall by cleaing the cache files of Spotify to see if this fixes the problem:
Advanced method:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify
Easy method:
Download this free app cleaner. It's super easy.
http://www.freemacsoft.net/appcleaner/
When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.
I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.
After that, download and reinstall Spotify.
I took your advice and used the appcleaner, then did a reinstall...worked like a charm! thank you so much!
You're welcome
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…