Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164838 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164838 Views
  • 0 replies
  • 35 likes

Playlist covers for webplayer/mobile

PlanFree/PremiumDeviceMacbook WebplayerOperating SystemApple Macbook TL;DR at the bottom I wanted to put the idea out there about being able to change your playlist covers on mobile and webplayer because there is no option to. I looked around and fou...

  • Visitor
  • Plan Free/Premium Device Macbook Webplayer Operating System Apple Macbook   TL;DR at the bottom   I wanted to put the idea out there about being able to change your playlist covers...
  • Billy-J
  • Spotify Star
  • 746 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
    macbook
    Mobile
    Playlist Cover image change
    WebPlayer
  • 746 Views
  • 1 replies
  • 0 likes

Solved!! Not all local files showing up on iMac app.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,...
  • guavaman55
  • Casual Listener
  • 2879 Views
  • 2 replies
  • 0 likes
  • 2879 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discovery Weekly Archive

PLEASE FOR THE LOVE OF GOD make it possible to see what was on your previous Discovery Weekly playlist. I understand that I can set up a playlist to archive ahead of time, but there should absolutely be some way to go back and find those songs if you...

  • Newbie
  • PLEASE FOR THE LOVE OF GOD make it possible to see what was on your previous Discovery Weekly playlist. I understand that I can set up a playlist to archive ahead of time, but there should absolutely...
  • Alex
  • Spotify Legend
  • 5055 Views
  • 5 replies
  • 13 likes
  • 5055 Views
  • 5 replies
  • 13 likes

Local Files don't appear on my Iphone

Spotify PremiumFrance iPhone Xr / MacBook Pro 13-inch, 2019iOs 13.5.1 / MacOs Catalina 10.15.2 version Hi everyone, I know this is a question that is here often, however I think I've tried everything to fix the problem and nothing works.As the title ...

  • Casual Listener
  • Spotify Premium France   iPhone Xr / MacBook Pro 13-inch, 2019 iOs 13.5.1 / MacOs Catalina 10.15.2 version   Hi everyone,   I know this is a question that is here oft...
  • TeenageVer0na
  • Casual Listener
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Customer Service Even Exist?

PlanPremiumCountryUSADeviceiPhone XOperating SystemMac OS My Question or IssueI paid up for Premium last month. Complete disappointment. Zero functionality for Apple users, and I am not even sure us "new" users are even given a functional interface. ...

  • Music Fan
  • Plan Premium Country USA Device iPhone X Operating System Mac OS   My Question or Issue I paid up for Premium last month.  Complete disappointment.  Zero functionality for Ap...
  • Elena
  • Moderator
  • 508 Views
  • 1 replies
  • 3 likes
  • 508 Views
  • 1 replies
  • 3 likes

Shuffle does not actually shuffle the whole content

Plan: premium Country: Brazil DeviceMacBook Pro (16-inch, 2019)Operating SystemMac OS Catalina The current shuffle algorithm is a travesty. It only shuffles a subset of the playlist or liked songs, leading to it playing the same 20 songs or so over a...

  • Casual Listener
  • Plan: premium  Country: Brazil    Device MacBook Pro (16-inch, 2019) Operating System Mac OS Catalina   The current shuffle algorithm is a travesty. It only shuffles a sub...
  • Keanu_C
  • Community Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • bug
    shuffle
  • 508 Views
  • 1 replies
  • 0 likes

No Audio at all in Spotify premium - possibly an issue with Google Home?

PlanPremium - familyCountry:UKDevice: Macbook pro early 2016 Operating SystemMojave My Question or IssueAfter four years or more of perfect use, yesterday my Desktop app and Web player stopped playing any audio - no sound at all. Other apps are worki...

  • Newbie
  • Plan Premium - family Country:UK Device: Macbook pro early 2016   Operating System Mojave   My Question or Issue After four years or more of perfect use, yesterday my Desktop ...
  • Keanu_C
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

After updating to Catalina I cannot open Spotify, but you say that this problem is fixed on the comm

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Keanu_C
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen turns black

PlanFreeCountryThe NetherlandsDeviceMacOperating SystemEl Capitan My Question or IssueI often have to restart Spotify. After listening to a few sons the main screen often turns black. I can access the left menu and go to Home, Browse etc., but no con...

  • Music Fan
  •   Plan Free Country The Netherlands Device Mac Operating System El Capitan   My Question or Issue I often have to restart Spotify. After listening to a few sons the main screen o...
  • Ivan
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Solved!! MP3 Upload

Hello,I would like to know when the option to upload my mp3 will be available on the platform. I have some mp3 songs that are not available on the Spotify platform. We have the option of using local files through the desktop application, however, the...

  • Visitor
  •   Hello, I would like to know when the option to upload my mp3 will be available on the platform. I have some mp3 songs that are not available on the Spotify platform. We have the option of us...
  • Heythatsme
  • Community Legend
  • 957 Views
  • 1 replies
  • 0 likes
  • 957 Views
  • 1 replies
  • 0 likes

[Desktop] Liked songs not visible

PlanPremiumCountryUSADeviceMacbook Pro 2019Operating SystemiOS Catalina My Question or IssueLiked songs do not appear on desktop client, but do for mobile.Spotify version: 1.1.40.508.gd5bc2931

  • Casual Listener
  • Plan Premium Country USA Device Macbook Pro 2019 Operating System iOS Catalina   My Question or Issue Liked songs do not appear on desktop client, but do for mobile. Spotify version: ...
  • knot-a-sapien
  • Casual Listener
  • 1572 Views
  • 2 replies
  • 0 likes
  • 1572 Views
  • 2 replies
  • 0 likes

Mac desktop "all albums" not showing (only recommended) but they do show on mobile.

Hi there, I am a iMac user from Brazil and my spotify started to present some problems. Since last year the albums would take forever to load and last week it would not show them at all - only the recommended ones which is barely 20% of them all. I o...

  • Casual Listener
  • Hi there, I am a iMac user from Brazil and my spotify started to present some problems. Since last year the albums would take forever to load and last week it would not show them at all - only the re...
  • ntinson
  • Visitor
  • 1028 Views
  • 9 replies
  • 1 likes
  • 1028 Views
  • 9 replies
  • 1 likes

Client is sending constent queries to my .local network happens ever 1min

PlanPremiumCountryUnited States DeviceMBPOperating SystemCatalina 10.15.6Spotify Version1.1.40.508.gd5bc2931 My Question or IssueEach minute the Spotify client is sending A record queries to two random host names with a .local domain. This comes back...

  • Casual Listener
  • Plan Premium Country United States   Device MBP Operating System Catalina 10.15.6 Spotify Version 1.1.40.508.gd5bc2931   My Question or Issue Each minute the Spotify client is ...
  • 1397 Views
  • 0 replies
  • 0 likes
  • 1397 Views
  • 0 replies
  • 0 likes

I can't see the lyrics option anywhere on the the screen.

PlanPremiumCountryIndiaDeviceMacbook Pro 2020Operating SystemmacOS Catalina My Question or IssueWhere can I see the lyrics of any song?

  • Newbie
  •   Plan Premium Country India Device Macbook Pro 2020 Operating System macOS Catalina   My Question or Issue Where can I see the lyrics of any song?
  • PeterParker77
  • Newbie
  • 7355 Views
  • 3 replies
  • 1 likes
  • 7355 Views
  • 3 replies
  • 1 likes

Saved albums not showing

Plan: PremiumCountry: AustraliaDevice: Macbook Pro 2017Operating System: MacOS Catalina 10.15.6 Saved albums are not showing. Only my most recently saved albums appear but I have at least a hundred saved albums that do not show.Going to a specific al...

  • Regular
  • Plan: Premium Country: Australia Device: Macbook Pro 2017 Operating System: MacOS Catalina 10.15.6   Saved albums are not showing. Only my most recently saved albums appear but I have at le...
  • Joel-M
  • Composer
  • 539 Views
  • 1 replies
  • 1 likes
  • Albums
    loading
  • 539 Views
  • 1 replies
  • 1 likes

Solved!! Can't put up an idea on the Spotify Community

Hi, y'all So I don't know exactly where to put this topic in 'cause it can be various topics. I don't know if it is me but it has been happening for more than 1 month now. I just cannot seem to put up an idea on the Spotify community. I don't know wh...

  • Composer
  • Hi, y'all   So I don't know exactly where to put this topic in 'cause it can be various topics. I don't know if it is me but it has been happening for more than 1 month now.   I just ca...
  • Joel-M
  • Composer
  • 798 Views
  • 1 replies
  • 0 likes
  • 798 Views
  • 1 replies
  • 0 likes

Find friends not working.

PlanPremiumCountryLithuaniaDeviceMacbook PRO 16"Operating System10.15.6 My Question or IssueFind friends not working on a mac. I log in with Facebook as well. On my iphone it;s working. Whats strange is that I can see friend activity.

  • Casual Listener
  • Plan Premium Country Lithuania Device Macbook PRO 16" Operating System 10.15.6   My Question or Issue Find friends not working on a mac. I log in with Facebook as well. On my iphone it...
  • spacecash21
  • Casual Listener
  • 1864 Views
  • 3 replies
  • 0 likes
  • 1864 Views
  • 3 replies
  • 0 likes

Lyrics on Spotify Mac OS

Bring android like lyrics on spotify Mac OS app. PremiumIndia Operating System(iOS 10, Android Oreo, Windows 10,etc.)

  • Casual Listener
  • Bring android like lyrics on spotify Mac OS app.   Premium India   Operating System (iOS 10, Android Oreo, Windows 10,etc.)  
  • Billy-J
  • Spotify Star
  • 3259 Views
  • 1 replies
  • 5 likes
  • lyrics
  • 3259 Views
  • 1 replies
  • 5 likes

Superuser Contribution Song duplicated when added to queue

PlanFreeCountryAustraliaDevice2019 MacBook Pro Operating SystemmacOS Catalina My Question or IssueWhenever I drag a song from a playlist into the queue, it adds the song twice to the queue. I've redownloaded the app, restarted my laptop and also logg...

  • Casual Listener
  • Plan Free Country Australia Device 2019 MacBook Pro  Operating System macOS Catalina    My Question or Issue Whenever I drag a song from a playlist into the queue, it adds th...
  • Mihail
  • Spotify Legend
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes