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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29627 Views

56 replies

9 likes

  • 29627 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17316 Views

3 replies

0 likes

  • 17316 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153581 Views

12 replies

25 likes

  • 153581 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137712 Views

47 replies

20 likes

  • 137712 Views
  • 47 replies
  • 20 likes

Solved!! Give me back my album art!! (please :)

Dude - so first there was a release that hid the album art by default from my playlists. Now it's just gone all-together - it's really hard to sort through long playlists by reading - Scanning visually for an album cover is very very helpful. I'll gi...

Regular

Dude - so first there was a release that hid the album art by default from my playlists.   Now it's just gone all-together - it's really hard to sort through long playlists by reading - Scanni...

sophia1959

Newbie

2097 Views

6 replies

14 likes

Mac
  • 2097 Views
  • 6 replies
  • 14 likes

Solved!! Spotify takes 4 minutes to open

hi,since getting the 2 or 3 last versions of spotify, it has been very slow to open. Sometimes I have to reboot. I use Mac OS X 10.6.8. Spotify version 0.8.8.459.Anyone else have this problem?

Regular

hi, since getting the 2 or 3 last versions of spotify, it has been very slow to open. Sometimes I have to reboot. I use Mac OS X 10.6.8. Spotify version 0.8.8.459. Anyone else have this problem?

Joe

Community Legend

13240 Views

12 replies

1 likes

Mac
  • 13240 Views
  • 12 replies
  • 1 likes

Solved!! HIGH CPU usage Mac.

Hey all.Hoping someone can help.After the latest update, I am running on overdrive on my machine, spinning fans etc. I have uninstalled and reinstalled and I am getting the same issue even when spotify is at idle. Just running it is straining my CPU....

Regular

Hey all. Hoping someone can help. After the latest update, I am running on overdrive on my machine, spinning fans etc. I have uninstalled and reinstalled and I am getting the same issue even when s...

laptopleon

Music Fan

68863 Views

52 replies

10 likes

Mac
  • 68863 Views
  • 52 replies
  • 10 likes

Solved!!Superuser Contribution Spotify quit unexpected

When I try to log in to spotify om my computer it says..."spotify quit unexpectedly"....My spotify works on my mobile....How do I solve this problem? Please help me!!!!!

Newbie

When I try to log in to spotify om my computer it says..."spotify quit unexpectedly"....My spotify works on my mobile....How do I solve this problem? Please help me!!!!!

Jeremy

Spotify Legend

4330 Views

13 replies

0 likes

  • 4330 Views
  • 13 replies
  • 0 likes

Solved!! Playlist time/length removed/missing?

I just noticed while creating a new playlist that the feature that showed the total playtime/length of the playlist is gone.. I used this feature frequently to create time specific lists.. A 1 hour workout playlist, A 3 hour roadtrip playlist, 45 min...

Casual Listener

I just noticed while creating a new playlist that the feature that showed the total playtime/length of the playlist is gone.. I used this feature frequently to create time specific lists.. A 1 hour w...

killianmulvey

Newbie

207975 Views

12 replies

18 likes

Mac
  • 207975 Views
  • 12 replies
  • 18 likes

Solved!! Spotify refuses to work on my Mac. HELP ME PLEASE.

Okay, so I have a Mac OS X version 10.5.8. And when I got it, the first thing I did was download Spotify, since it's kinda my life. It worked great for about 3 or 4 weeks. Then one day I got this message that said "Spotify quit unexpectedly; Mac OS X...

Casual Listener

Okay, so I have a Mac OS X version 10.5.8. And when I got it, the first thing I did was download Spotify, since it's kinda my life. It worked great for about 3 or 4 weeks. Then one day I got this mes...

hulie29

Casual Listener

1900 Views

2 replies

3 likes

Mac
  • 1900 Views
  • 2 replies
  • 3 likes

Pop-up window for Mac?

I'm wondering if there's a pop-up window that displays the song and artist and maybe a pause/start button and skip controls that I can have anywhere I want on my screen so I can multi-task. Please help! You must have this available!

Newbie

I'm wondering if there's a pop-up window that displays the song and artist and maybe a pause/start button and skip controls that I can have anywhere I want on my screen so I can multi-task. Please he...

CurlyHairedJew

Newbie

2978 Views

2 replies

2 likes

Mac
  • 2978 Views
  • 2 replies
  • 2 likes

Solved!! Stopping the Mac OS X 10.5 auto-update madness

-- This part of the message is directed at the folks who work at Spotify -- Please turn off the auto-update madness for customers using Mac OS X 10.5. All you are doing is breaking their already running Spotify installations. Frankly, it's just gratu...

Roadie

-- This part of the message is directed at the folks who work at Spotify --   Please turn off the auto-update madness for customers using Mac OS X 10.5. All you are doing is breaking their alr...

jacobsteel

Music Fan

28681 Views

34 replies

25 likes

Mac
  • 28681 Views
  • 34 replies
  • 25 likes

Solved!! I Can't Make My Starred List Public

Errrragh!I have tried to make my starred playlist public, which it allows me to do in my profile, but it WILL NOT SWITCH OVER. It checks "public" but defaults to "private" everytime I go back into my profile.Can anyone help?

Regular

Errrragh! I have tried to make my starred playlist public, which it allows me to do in my profile, but it WILL NOT SWITCH OVER.  It checks "public" but defaults to "private" everytime I go ba...

koeber

Casual Listener

19078 Views

72 replies

11 likes

Mac
  • 19078 Views
  • 72 replies
  • 11 likes

Solved!! [Bug] Playlist order reset after app restart

Bug/behavior change found on Spotify for Mac after updating to version 0.8.8.450.gd9413516 Steps to reproduce: Launch Spotify.Select a saved playlist.Click on a list column to sort the playlist in a particular order (e.g. sort by Track, Artist, Album...

Newbie

Bug/behavior change found on Spotify for Mac after updating to version 0.8.8.450.gd9413516   Steps to reproduce:   Launch Spotify. Select a saved playlist. Click on a list colum...

Peter__

Community Legend

10722 Views

1 replies

1 likes

Mac
  • 10722 Views
  • 1 replies
  • 1 likes

Solved!! [Mac] spotify doesn't play music from my iTunes library

HelloI have a strange problem.Spotify works fine, I play some "radio stations" and it works, but when the song is also in my iTunes library, Spotify refuse to play the song.This happens only on songs I have on my iTunes library (however not all are c...

Regular

Hello I have a strange problem. Spotify works fine, I play some "radio stations" and it works, but when the song is also in my iTunes library, Spotify refuse to play the song. This happens only on...

ik2wxx

Regular

2009 Views

5 replies

0 likes

Mac
  • 2009 Views
  • 5 replies
  • 0 likes

Solved!! Activity feed - How to remove it? (and everything in it)

As the topic states, how do i remove the acitivity frame. Ive manage to turn most of the stuff in there off. But i cant get away from the suggestions for people to follow. If you want to turn this service into a music facebook fine with me, but let m...

Casual Listener

As the topic states, how do i remove the acitivity frame. Ive manage to turn most of the stuff in there off. But i cant get away from the suggestions for people to follow.   If you want to tur...

lilbran

Newbie

18845 Views

3 replies

4 likes

Mac
  • 18845 Views
  • 3 replies
  • 4 likes

Solved!! Revert back to Spotify 0.8.5 on Mac

UPDATE 3/14/15: This solution works for reverting to ANY previous version of Spotify. Just replace the application with the desired version, 0.8.5 or otherwise. I have successfully used this trick to revert to 0.9.15.27 and 0.8.5.133. Also, APPS cont...

Visitor

UPDATE 3/14/15: This solution works for reverting to ANY previous version of Spotify. Just replace the application with the desired version, 0.8.5 or otherwise. I have successfully used this trick to...

SkyMakai

Regular

75632 Views

175 replies

118 likes

Mac
  • 75632 Views
  • 175 replies
  • 118 likes

Solved!! Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

For about a month now, I havent been able to open my Spotify. I click the icon on the dock, and it bounces as if it was going to open, and before it does, I get a message saying "The application Spotify quit unexpectedly. Mac OS X and other applicati...

Casual Listener

For about a month now, I havent been able to open my Spotify. I click the icon on the dock, and it bounces as if it was going to open, and before it does, I get a message saying "The application Spot...

Funkydef

Casual Listener

14184 Views

26 replies

2 likes

Mac
  • 14184 Views
  • 26 replies
  • 2 likes

Solved!! Save playlists without showing them?

I have a lot of playlists (and I love my playlists!). My problem is, that I also make playlists that i only use for a short period of time (I'm a physical education teacher - and might create a playlist for a some specific dance lessons), but I might...

Regular

I have a lot of playlists (and I love my playlists!). My problem is, that I also make playlists that i only use for a short period of time (I'm a physical education teacher - and might create a playl...

Peter__

Community Legend

1211 Views

1 replies

0 likes

Mac
  • 1211 Views
  • 1 replies
  • 0 likes

Solved!! [MAC] Cannot open spotify after latest update

spotify ran perfectly before i made the new update, now i cant open the program anymore, it always cracks up. i deleted the program and installed it completely new but still the problem remains. can anyone help please? [Added 'Mac' title tag as canno...

Casual Listener

spotify ran perfectly before i made the new update, now i cant open the program anymore, it always cracks up. i deleted the program and installed it completely new but still the problem remains. ...

Peter__

Community Legend

2977 Views

10 replies

0 likes

  • 2977 Views
  • 10 replies
  • 0 likes

Solved!! Keychain Not Found - Mac OS 10.6.8 (annoying pop up won't go away)

I've been running Spotify for a few weeks now previously with Leopard and I think OS 10.5.9. After videos weren't playing in Chrome I decided to upgrade to Snow Leopard 10.6.8 and now everytime I login to Spotify I repeatedly get an annoying popup sa...

Regular

I've been running Spotify for a few weeks now previously with Leopard and I think OS 10.5.9. After videos weren't playing in Chrome I decided to upgrade to Snow Leopard 10.6.8 and now everytime I log...

Ralfh

Newbie

35108 Views

8 replies

0 likes

  • 35108 Views
  • 8 replies
  • 0 likes

Solved!! [Mac?] Determinate google searches trigger Spotify to start unexpectedly

Description Searching Google for "spotify elapsed hours" (without quotes) causes Spotify client to start and play music from where it was previously paused. A more detailed description, using numbered steps 1. Search google for "spotify elapsed hours...

Regular

Description Searching Google for "spotify elapsed hours" (without quotes) causes Spotify client to start and play music from where it was previously paused.   A more detailed description, ...

StevenR

Roadie

2432 Views

10 replies

0 likes

Mac
  • 2432 Views
  • 10 replies
  • 0 likes

Solved!! Spotify won't install on Mac 10.5.8

When I try to install spotify on my Mac (OSX 10.5.8), I unzip the Installer file and a window comes up saying its downloading then disappears. The "instal spotify" box is still on my dock, but the actual program won't open to let me sign in. It is al...

Visitor

When I try to install spotify on my Mac (OSX 10.5.8), I unzip the Installer file and a window comes up saying its downloading then disappears. The "instal spotify" box is still on my dock, but the ac...

mmjones20

Newbie

63091 Views

28 replies

7 likes

  • 63091 Views
  • 28 replies
  • 7 likes

Solved!! Playlist Sharing With Non-Facebook User

In April 2012 I convinced my elderly mother to download and install spotfiy. Soon after that I made a few playlists that I knew she would like and was able to simply enter her spotify username and send them to her inbox, which she promptly received, ...

Casual Listener

In April 2012 I convinced my elderly mother to download and install spotfiy. Soon after that I made a few playlists that I knew she would like and was able to simply enter her spotify username and se...

johnwiener

Newbie

20904 Views

28 replies

3 likes

  • 20904 Views
  • 28 replies
  • 3 likes