Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3900 Views
  • 1 replies
  • 0 likes
  • 3900 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3152 Views
  • 1 replies
  • 3 likes
  • 3152 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38326 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38326 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164840 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164840 Views
  • 0 replies
  • 35 likes

Superuser Contribution iTunes songs I already own are greyed out in Sonos

Hello - I created a playlist using Spotify on my imac. I already own a few of the songs on itunes. When I try to play the playlist using Spotify on sonos, several of those songs I already own are greyed out. I cannot seem to fix it. Please help!

  • Newbie
  • Hello - I created a playlist using Spotify on my imac.  I already own a few of the songs on itunes.  When I try to play the playlist using Spotify on sonos, several of those songs I already...
  • Xenia
  • Moderator
  • 1167 Views
  • 2 replies
  • 1 likes
  • 1167 Views
  • 2 replies
  • 1 likes

Solved!! Liked song not marked on artist page

PlanPremiumCountryUSADeviceMacOperating SystemMac OS My Question or IssueHi, Am I the only one with this issue? my songs present in my playlist "liked songs" are not marked (white heart) on the artist/album view, I thing this is an issue has it lead ...

Screen Shot 2020-09-09 at 11.59.57 PM.png Screen Shot 2020-09-10 at 12.00.14 AM.png Screen Shot 2020-09-09 at 11.58.56 PM.png
  • Casual Listener
  •   Plan Premium Country USA Device Mac Operating System Mac OS   My Question or Issue Hi, Am I the only one with this issue?  my songs present in my playlist "liked song...
  • OUTAN30
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Sound stops working after a while

PlanPremium CountryThe Netherlands DeviceMacBook Pro 2019 Operating SystemMacOS Catalina My Question or IssueSo about 10-30 minutes after starting not using the app, all audio stops working. Yes, the volume slider is turned all the way up and yes, al...

  • Newbie
  • Plan Premium   Country The Netherlands   Device MacBook Pro 2019   Operating System MacOS Catalina   My Question or Issue So about 10-30 minutes after starting not us...
  • Joel-M
  • Composer
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Spotify opens when Mac starts, but Touch Bar play button still maps to iTunes

When I start my Macbook, Spotify opens immediately. This is great, because now I can hop right back into my playlist. However, when I hit the play button on my Touch Bar, it opens iTunes. I would prefer it wouldn't open iTunes, but starts playing Spo...

  • Casual Listener
  • When I start my Macbook, Spotify opens immediately. This is great, because now I can hop right back into my playlist.   However, when I hit the play button on my Touch Bar, it opens iTunes. I ...
  • Billy-J
  • Spotify Star
  • 1097 Views
  • 5 replies
  • 1 likes
  • 1097 Views
  • 5 replies
  • 1 likes

Applescript Minimise

DeviceMacbook Pro 2019Operating SystemmacOS Catalina My Question or IssueI am writing a script to auto-play a song, but then I want Spotify to minimise - it is maximised because the script "activates" Spotify first. None of the standard minimized com...

  • Music Fan
  • Device Macbook Pro 2019 Operating System macOS Catalina   My Question or Issue I am writing a script to auto-play a song, but then I want Spotify to minimise - it is maximised because the ...
  • mazac
  • Newbie
  • 1343 Views
  • 1 replies
  • 0 likes
  • 1343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Import Playlist from Apple Music

Hi. I'm using MacOS Catalina and Spotify free and there is no option do import playlist from Apple Music. Is it not possible at the time? Thanks

  • Casual Listener
  • Hi. I'm using MacOS Catalina and Spotify free and there is no option do import playlist from Apple Music. Is it not possible at the time? Thanks    
  • aasddsassd
  • Regular
  • 4051 Views
  • 3 replies
  • 1 likes
  • 4051 Views
  • 3 replies
  • 1 likes

Superuser Contribution No history

My history is usually empty, why? 

  • Regular
  • My history is usually empty, why?  
  • rolomoto
  • Regular
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Cannot delete playlist folder

Plan: PremiumCountry: USADevice: MacBook Pro (mid 2015)Operating System: MacOS Catalina version 10.15.6Spotify Version: 1.1.40.508.gd5bc2931 Deleting a playlist folder via the right-click context menu or the (...) menu on the playlist folder page in ...

  • Casual Listener
  • Plan: Premium Country: USA Device: MacBook Pro (mid 2015) Operating System: MacOS Catalina version 10.15.6 Spotify Version: 1.1.40.508.gd5bc2931   Deleting a playlist folder via the right-...
  • honeyhive
  • Visitor
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

MAC App - Library only shows last 20 heard songs (I have 1010 liked)

Mac App - Library shows only around 20 liked songs that i have heard in the last 2 days (but i heard like 50 or so). It adds and shows new ones but only around 20- on chrome spotify I can still see my 1000+songs & on android phone spotify app also sh...

  • Visitor
  • Mac App - Library shows only around 20 liked songs that i have heard in the last 2 days (but i heard like 50 or so). It adds and shows new ones but only around 20 - on chrome spotify I can still see...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

No Cache Folder for Spotify on my Mac?...

For the past couple of years the Spotify app that I downloaded from the website runs extremely slow on my Mac laptop. As in, it won't even fully load after 10mins from opening the app. I go to clear the "Caches" but there isn't a Spotify folder on my...

  • Casual Listener
  • For the past couple of years the Spotify app that I downloaded from the website runs extremely slow on my Mac laptop. As in, it won't even fully load after 10mins from opening the app. I go to clear ...
  • CoastedCan
  • Visitor
  • 1504 Views
  • 1 replies
  • 2 likes
  • 1504 Views
  • 1 replies
  • 2 likes

Solved!! View search results as text?

Is there any way to view search results as text not album covers, there used to be a way.Thanks Premium Mac desktopUSA

  • Regular
  • Is there any way to view search results as text not album covers, there used to be a way. Thanks   Premium  Mac desktop USA
  • Billy-J
  • Spotify Star
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't see album cover while playing

Since a while - slightly less than a month - the desktop version for macOS won't let me see the cover of the album I'm currently listening, nor big or small. Starting over the app won't work, downloading a new version either.What can I do?The device ...

  • Newbie
  • Since a while - slightly less than a month - the desktop version for macOS won't let me see the cover of the album I'm currently listening, nor big or small.  Starting over the app won't work, ...
  • Mihail
  • Spotify Legend
  • 2748 Views
  • 4 replies
  • 2 likes
  • Album Cover
    cover
  • 2748 Views
  • 4 replies
  • 2 likes

.

,

  • Visitor
  • ,
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot play songs after updating to macOS Catalina

I am able to open the Spotify desktop client but not able to play any music after I hit the play button. The strange thing is the playback slider is moving but no music is playing on my headphones. I have restarted the client, restarted my computer a...

  • Visitor
  • I am able to open the Spotify desktop client but not able to play any music after I hit the play button. The strange thing is the playback slider is moving but no music is playing on my headphones. ...
  • Ver
  • Spotify Legend
  • 2120 Views
  • 4 replies
  • 4 likes
  • 2120 Views
  • 4 replies
  • 4 likes

Create Similar Playlist not working anymore

1.1.40.508.gd5bc2931 MacOS Mojave When I try to use the "Create similar Playlist" feature, nothing happens. Its in the right-click menu, but its now non-functional.What's going on?

  • Casual Listener
  • 1.1.40.508.gd5bc2931 MacOS Mojave  When I try to use the "Create similar Playlist" feature, nothing happens. Its in the right-click menu, but its now non-functional. What's going on?  
  • tjennever
  • Regular
  • 712 Views
  • 3 replies
  • 2 likes
  • 712 Views
  • 3 replies
  • 2 likes

Spotify Playlists

StudentPremiumUSAMacbookiOS 10 I have been listening to Spotify on my Mac, and for some reason, no matter what Playlist I play, it plays the first song on the playlist, and then automatically goes to 80s music. And I've changed my password, and there...

  • Visitor
  • Student Premium USA Macbook iOS 10   I have been listening to Spotify on my Mac, and for some reason, no matter what Playlist I play, it plays the first song on the playlist, and then auto...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Follower count

Why has my follower count reduced overnight?? It say 249 followers on the spotify application on my macbook pro but 279 followers on my artists.spotify.com page. I know some of the people that followed me on spotify cause i told them to. They couldnt...

  • Visitor
  • Why has my follower count reduced overnight?? It say 249 followers on the spotify application on my macbook pro but 279 followers on my artists.spotify.com page. I know some of the people that follow...
  • Joel-M
  • Composer
  • 3106 Views
  • 1 replies
  • 0 likes
  • 3106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Causes App to Crash

Have done all the various troubleshooting steps with no luck.Created a new user account and Spotify worked briefly but started crashing again.This only happens on my MBP and no other devices I use Spotify on. OS: 10.15.6

  • Visitor
  • Have done all the various troubleshooting steps with no luck. Created a new user account and Spotify worked briefly but started crashing again. This only happens on my MBP and no other devices I us...
  • Elena
  • Moderator
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

I can't add Liked Songs to their own playlist anymore

On my iPhone it shows me that I have 1277 liked songs. I do backup playlists (CMD+A, +C, +V to paste it to a new playlist called "Backup") every now and then. All my 2019 backups have a size over a bit over 1000 songs. Doing another "backup" today I ...

  • Music Fan
  • On my iPhone it shows me that I have 1277 liked songs. I do backup playlists (CMD+A, +C, +V to paste it to a new playlist called "Backup") every now and then. All my 2019 backups have a size over a b...
  • Joel-M
  • Composer
  • 1814 Views
  • 1 replies
  • 0 likes
  • 1814 Views
  • 1 replies
  • 0 likes

Playlist covers for webplayer/mobile

PlanFree/PremiumDeviceMacbook WebplayerOperating SystemApple Macbook TL;DR at the bottom I wanted to put the idea out there about being able to change your playlist covers on mobile and webplayer because there is no option to. I looked around and fou...

  • Visitor
  • Plan Free/Premium Device Macbook Webplayer Operating System Apple Macbook   TL;DR at the bottom   I wanted to put the idea out there about being able to change your playlist covers...
  • Billy-J
  • Spotify Star
  • 746 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
    macbook
    Mobile
    Playlist Cover image change
    WebPlayer
  • 746 Views
  • 1 replies
  • 0 likes