MacBook Pro, Mid 2012
My Question or Issue
As I've seen many people posting about here, I too seem to have fallen to the "firewall may be blocking Spotify" problem that many others are having.
I started off by deleting the app, clearing all cache and other Spotify files in Library, restarted, then tried to do a fresh install from Spotify's website. From there, I continuously got a "Download Failed" followed by an "Installation Failed" message. After searching through the forums, someone else posted a .dmg file that could be downloaded, and that at least worked to get the app reinstalled.
From the fresh install, I got the same firewall auth:16 message again. I then tried changing the Firewall settings to no avail, tried changing the "host" file to no avail. I have restarted and reinstalled at least six times.
Anybody from Spotify actually going to help us out with this? I have been a Premium member for years and this is making me want to cancel because you clearly don't care about customer service.
Hey Mac users,
For anyone encountering this issue, please make sure you've gone through all the steps below.
When posting a reply, let us know what you've already tried out.
We'd recommend starting off by clearing your hosts files with these steps:
If you're still having issues, try these steps.
Many thanks! 🙂