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Plan: Premium
Country: USA
Device
Macbook Pro 2015
Operating System
Mojave 10.14.6
My Question or Issue
The New Release feed for Jazz is broken on the Mac app AND the web player. On the app, nothing is displayed, but on the web player, a null entry is being displayed. This has been the case for at least 2 weeks.
Not sure if it's related but Jazz New Releases wasn't updated recently (Android/Web/Linux). The latest album is from June 19 2020! Any updates on the issue ?
Thanks for searching for the answer you need here!
Just to make sure that we're on the same page - do you mean that the section Browse> New Releases doesn't get updated? If that's the case, it's a good idea to perform a clean reinstall using the steps here. It's possible that some of the apps files have gotten corrupted and are causing issues when the app attempts to synch your account with the information on our servers.
If that doesn't do the trick we'd a appreciate you posting a couple of screenshots of what you see. This would help us a lot in identifying the root cause of the problem. You can attach it to your post via the Insert Photo option, just be sure to hide any private or sensitive information.
Hope this helps. Keep us posted on how it goes.
Hi @Mihail,
I've contacted technical support since my last post here. The issue is editorial and not technical.
We are talking about Browse -> Jazz -> New releases. There are new releases every Friday, however the Jazz New Releases are updated very sporadically in comparison to other streaming platforms! For example:
Sadly I don't think there is anything we can do as users... It's up to Spotify Editorial Team to curate and present the list of new releases as other streaming platforms do!
Hey @altairr,
Thanks for getting back to us.
We understand where you're coming from and will make sure all your feedback reaches the editorial teams. We always aim to improve and you can be sure that your voice will be heard.
In the meantime it's also a good idea to post your request that the jazz new releases section gets updated more frequently on our Idea Exchange. You can learn how to do this here. The Idea Exchange is a great way for us to see what our users are interested in and how many people like a certain idea. You can read more about it on this page.
Hope this is helpful but don't hesitate to let us know if you have any further questions!
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