(MAC) Spotify

[CapitanPako]

Plan

Premium Family

Country

Italy

Device

Macbook Pro late 2012

Operating System

Mac OS Catalina 10.15.6

My Question or Issue

After downloading and log in succesfully to spotify,the program doesn't start,doesn't play any track,and doesn't connect to any devices

On my iPhone there's no problem

[Billy-J]

Hey @CapitanPako, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[CapitanPako]

I’ve tried in every way you tell before,spotify doesn’t play any track from andy playlist

[Billy-J]

Hey @CapitanPako, 

Thanks for trying those steps. Does this happen with one playlist or all playlist or music you listen to? Have you tried a different network connection? 

Also, are you able to use the Web Player just fine? 

Keep me posted. 

[CapitanPako]

Nope,I also cannot use the web player

[CapitanPako]

P.S. This happens with all playlists,on my other MacBook Air works well,also the web player,same settings,same network connection,same software version,all is the same!

[Billy-J · Accepted solution]

Hey @CapitanPako, 

Thanks for letting me know. 
Next, we would have to remove all lines from your host's file that might be blocking Spotify.

You can do that by following these steps:

1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
3. To open it, simply double-click and it will display the file’s contents in TextEdit 
4. Check for any entries with Spotify in the address
5. If you do find any lines with Spotify, please remove them
6. Save your changes and restart Spotify
   
   

Let me know how this goes!

[CapitanPako]

Just followed this guide,and thank you for helping me!
But,nope,no audio,no player,anything.. same as before

[CapitanPako]

Tried another time,now works as well!!!! THANK YOU!

[Billy-J]

Hey @CapitanPako,

You're most welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!