Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hil,
I have a frustrating problem. It started a few weeks ago. I listened to Spotify on my app (iphoneX iOS12.1.2) and suddenly another song started playing. A song that I haven't played before or heard about. If I tried to switch back to the original song, then it interrupted and began over. I can't change songs. It continues to start. I closed the app. the same thing happened when I opened them again. Now it happens regularly that the same song starts. It's always the same song. The same thing happens when I listen to the Webplayer. What happens? I'm a premium subscriber - and if I can't find a solution then I have to find another streaming service - because it is untenable. Anyone with that same problem?
Prenium
Denmark
Device
IphoneX
Operating System
iOS12.1.2
Solved! Go to Solution.
Hey there @LinaLu,
Thanks for reaching out to the Community.
We're sorry to hear that you're still experiencing this issue. In this case, it's best to reach out to our Support team through any of these channels so they can take a look at your account and further assist you with this.
Hope it gets sorted out soon. If you need anything else, the Community is here for you.
Cheers!
I'm still having issues with this and have tried all of the above. Has anyone else found another way to solve it?
Hey @orendagreenport,
Thanks for your reply.
In this case, would you mind sending us the exact steps you've followed so far? That way we can provided some other suggestions.
On another note, if you haven't yet, we'd recommend you to use the SIGN OUT EVERYWHERE button in your account page. This logs you out of Spotify everywhere you’re logged in.
We also recommend checking for anything suspicious on your Account Overview page and removing all apps connected to your account. You can easily reconnect the apps that you use whenever you want. If you notice anything suspicious you can remove it with the REMOVE ACCESS button.
If none of the above does the trick, you can try changing the email linked to your account to check if you notice any difference. You can follow the steps in this article to do it. Remember the email address you'll use must be yours.
Keep us in the loop!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…