I have a frustrating problem. It started a few weeks ago. I listened to Spotify on my app (iphoneX iOS12.1.2) and suddenly another song started playing. A song that I haven't played before or heard about. If I tried to switch back to the original song, then it interrupted and began over. I can't change songs. It continues to start. I closed the app. the same thing happened when I opened them again. Now it happens regularly that the same song starts. It's always the same song. The same thing happens when I listen to the Webplayer. What happens? I'm a premium subscriber - and if I can't find a solution then I have to find another streaming service - because it is untenable. Anyone with that same problem?
Solved! Go to Solution.
This issue has been driving me crazy for the past few weeks. But I seemed to have fixed it doing the following:
Go in to your account settings on desktop and click on "sign out everywhere". Change your password, login in again, click on "sign out everywhere" again, log back in and it should fix the problem. It did at least for me. FINALLY!
Thanks for sharing this in this thread and glad to hear this was resolved for you!
Since the steps @Pao13 suggested did the trick, we hope you don't mind us marking that post as solution. This way, users with a similar issue can come across it more easily.
There's also a helpful Spotify Answer with more info if you notice unexpected tracks showing or playing on your account.
Don't hesitate to give us a shout if there's anything else we can help with!
Have a lovely day 🙂
Hey there @widag,
Thank you for your reply in this thread.
On your account page, go to Apps to review what’s connected to your account. It’s best to select REMOVE ACCESS on all of them to ensure your account’s security (you can reconnect them later).
Also, go to the Spotify desktop app's settings to review any connected Facebook accounts under Social. If there is one, click DISCONNECT FROM FACEBOOK to remove it. If it’s your own Facebook, change your Facebook password before you reconnect it.
If that doesn't do the trick, can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.
Let us know how everything goes so that we can continue to assist you if you need us to.