Same song keeps playing.

[larsrunthis]

Hil, 

I have a frustrating problem. It started a few weeks ago. I listened to Spotify on my app (iphoneX iOS12.1.2) and suddenly another song started playing. A song that I haven't played before or heard about. If I tried to switch back to the original song, then it interrupted and began over. I can't change songs. It continues to start. I closed the app. the same thing happened when I opened them again. Now it happens regularly that the same song starts. It's always the same song. The same thing happens when I listen to the Webplayer. What happens? I'm a premium subscriber - and if I can't find a solution then I have to find another streaming service - because it is untenable. Anyone with that same problem?

Prenium

Denmark

Device

IphoneX 

Operating System

iOS12.1.2

[CarlosE]

Hey there @LinaLu,

Thanks for reaching out to the Community.

We're sorry to hear that you're still experiencing this issue. In this case, it's best to reach out to our Support team through any of these channels so they can take a look at your account and further assist you with this.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.

Cheers!