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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29420 Views

56 replies

9 likes

  • 29420 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17192 Views

3 replies

0 likes

  • 17192 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153352 Views

12 replies

25 likes

  • 153352 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137533 Views

47 replies

20 likes

  • 137533 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution Local Files disabled but still showing up on playlists!

Device:Macbook Pro 16 inchOperating System:macOS Catalina My Question or Issue I have local files disabled as shown here: Yet the local files that were added to my playlist before still show upI have tried deleting the local-files cache, and it works...

Music Fan

Device: Macbook Pro 16 inch Operating System: macOS Catalina   My Question or Issue   I have local files disabled as shown here:   Yet the local files that were added to m...

Jeremy

Spotify Legend

4424 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Superuser Contribution Can't reach Spotify for Artists page on Safari

An animation of three dots persist when I try to open Spotify for artists page on Safari. I have been checking my stats from my mobile device, hoping the Safari issue would be solved by itself, but now it has been over a month. Thanks for help

Visitor

An animation of three dots persist when I try to open Spotify for artists page on Safari. I have been checking my stats from my mobile device, hoping the Safari issue would be solved by itself, but n...

jniemeier

Newbie

5320 Views

21 replies

7 likes

  • 5320 Views
  • 21 replies
  • 7 likes

Solved!!Superuser Contribution Spotify Desktop App for Mac not playing music

Hi All, I am experiencing an issue for the last couple days, where music does not play on the desktop app on my MacBook. The music does play on the web player and iOS app, but anytime I want to play music on the desktop app it does not do anything. I...

Regular

Hi All,   I am experiencing an issue for the last couple days, where music does not play on the desktop app on my MacBook. The music does play on the web player and iOS app, but anytime I want...

Novy

Moderator

2047 Views

13 replies

0 likes

  • 2047 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Hide/Remove "Connect with Facebook" button

PlanPremium familiyCountryTurkey DeviceMacbook Pro 16" 2019Operating SystemMac OS X I had the free account then I have switched to family account and login with that account with the family subscription. Now there is a "Connect with Facebook" button ...

Casual Listener

Plan Premium familiy Country Turkey   Device Macbook Pro 16" 2019 Operating System Mac OS X   I had the free account then I have switched to family account and login with that a...

Jeremy

Spotify Legend

1691 Views

4 replies

0 likes

  • 1691 Views
  • 4 replies
  • 0 likes

[Desktop][Playlists] How to Create a Playlist of Albums

I've been wanting to do this for several years now and just figured out a way, thanks to folders! FYI - you have to do this on your desktop or laptop you cannot do it on the app.1. Right click on any playlist you have. On a Mac hold the "control" key...

Casual Listener

I've been wanting to do this for several years now and just figured out a way, thanks to folders! FYI - you have to do this on your desktop or laptop you cannot do it on the app. 1. Right click on a...

William241

Roadie

8774 Views

2 replies

5 likes

Desktop
Playlists
  • 8774 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Problem Returns:Spotify App Regularly Opens With Black Window

Premium PlanMac Mini 2018 (Intel)OS 10.14.6 MojaveSpotify 1.1.62.583.gdac868ed-a Hello- I thought that this problem was fixed around 3 weeks ago. See the previous thread at https://community.spotify.com/t5/Desktop-Mac/Cannot-Configure-Mac-Desktop-Mac...

Music Fan

Premium Plan Mac Mini 2018 (Intel) OS 10.14.6  Mojave Spotify 1.1.62.583.gdac868ed-a   Hello-   I thought that this problem was fixed around 3 weeks ago.  See the prev...

Julian

Moderator

1346 Views

5 replies

0 likes

  • 1346 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Artists, Track and Album radio error

PlanPremiumCountry DeviceMacBook Pro Early 2013Operating SystemmacOS Catalina 10.15.7 My Question or IssueHello,I have noticed this error happening when I attempt to start a radio based on an artist, track or album. The desktop app will load for abou...

Casual Listener

Plan Premium Country   Device MacBook Pro Early 2013 Operating System macOS Catalina 10.15.7   My Question or Issue Hello, I have noticed this error happening when I attempt to s...

Mihail

Spotify Legend

769 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Option to make playlists public/private from desktop disappeared

PREMIUMU.S.A. MacBook AirmacOS Catalina The option to make my playlists public or private from the drop-down menu on my desktop has completely disappeared. It's not even grayed out or unavailable...it just simply isn't there. It's still available fro...

Casual Listener

PREMIUM U.S.A.   MacBook Air macOS Catalina   The option to make my playlists public or private from the drop-down menu on my desktop has completely disappeared.  It's not even g...

MafeG

Spotify Legend

7445 Views

10 replies

1 likes

  • 7445 Views
  • 10 replies
  • 1 likes

How to block podcast or just a few show

Plan PremiumCountryUSA DeviceNote 9, Windows 10 My Question or IssueI would rather not see anything about podcast. There is one podcast that I have absolutely no interest in that keeps popping up to the top of screen and suggestions. It has gotten to...

Visitor

  Plan  Premium Country USA   Device Note 9, Windows 10   My Question or Issue I would rather not see anything about podcast.  There is one podcast that I have abso...

Paciucco

Visitor

625 Views

2 replies

1 likes

  • 625 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify crashes on startup

Plan:FreeCountry: Australia Device:iMac (Mid-2007)Operating System:Mac OS X El Capitan (10.11.6) My Question or Issue:Hi,I recently updated Spotify to the latest version, and since then the app will not start up any more. Actually, when I open Spotif...

Regular

Plan: Free Country: Australia   Device: iMac (Mid-2007) Operating System: Mac OS X El Capitan (10.11.6)   My Question or Issue: Hi, I recently updated Spotify to the latest v...

Hockeycatcat

Regular

3006 Views

8 replies

0 likes

  • 3006 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cannot open Spotify.com on any browser on Mac

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've spent hours searching and trying to figure out a solution on why I cannot open "spotify...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

CarlosE

Spotify Legend

3006 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution [Web Player] Music skipping automatically, only some songs will play

I use the Spotify web player exclusively on my Mac, and found that two days ago it's just outright skipping songs, sometimes after not playing them at all, sometimes after playing 1-3 seconds of the song, however rarely one song will play just fine. ...

Visitor

I use the Spotify web player exclusively on my Mac, and found that two days ago it's just outright skipping songs, sometimes after not playing them at all, sometimes after playing 1-3 seconds of the ...

bigunzzz

Roadie

4810 Views

25 replies

2 likes

Bugged songs
Mac Catalina
Skipping songs
Web Player
  • 4810 Views
  • 25 replies
  • 2 likes

Solved!!Superuser Contribution Bugs in new UI

Plan: PremiumCountry: Austria Device: MacBook Pro 16-inch 2019Operating System: macOS BigSur The new UI is good. It just takes a while to get used to it. But, there are still some minor bugs which are bugging me a little (pun intended). 1. When you c...

Casual Listener

Plan: Premium Country: Austria   Device: MacBook Pro 16-inch 2019 Operating System: macOS BigSur   The new UI is good. It just takes a while to get used to it. But, there are sti...

jpeer

Casual Listener

926 Views

3 replies

1 likes

  • 926 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution How can I disable automatic app updates (macOS desktop version)?

Plan: PremiumCountry: USA, Sweden (frequent travel)Device: MacBook Pro (15-inch, 2017)Operating System: macOS 10.12.6 (16G29) My MAIN Question or Issue:How can I PERMANENTLY DISABLE automatic app updates so that it NEVER automatically updates again (...

Music Fan

Plan: Premium Country: USA, Sweden (frequent travel) Device: MacBook Pro (15-inch, 2017) Operating System: macOS 10.12.6 (16G29)   My MAIN Question or Issue: How can I ...

abbey_baybee

Visitor

9959 Views

5 replies

0 likes

Auto download
local music
updatefail
  • 9959 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Playlist will not play on Sonos

PlanPremiumUSA DeviceiMacHigh Sierra My Question or Issue One playlist that is not one I created but one I follow will NOT play on Sonos. It won't load to the Sonos desktop app. And if I try to play it to the Sonos directly from the Spotify desktop a...

Casual Listener

Plan Premium USA   Device iMac High Sierra     My Question or Issue   One playlist that is not one I created but one I follow will NOT play on Sonos.  It won't loa...

CarlosE

Spotify Legend

6570 Views

7 replies

0 likes

  • 6570 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Version 1.1.61.583 crash on Mac OS X 10.11

PlanPremiumCountrySpainDeviceiMac 20" 2007 2.4 GHz Intel Core 2 DuoOperating SystemMac OS X 10.11.6 My Question or IssueThe previous version worked more or less correctly.It is only updated to the new version 1.1.61.583 and although the program opens...

Music Fan

Plan Premium Country Spain Device iMac 20" 2007 2.4 GHz Intel Core 2 Duo Operating System Mac OS X 10.11.6   My Question or Issue The previous version worked more or less correctly. I...

Jeremy

Spotify Legend

2483 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't pause using Mac Siri voice assistance

PlanPremium CountryIndonesia DeviceMacbook Pro M1 Operating SystemBig Sur My Question or IssueI know Spotify is doing a lot of updates to the app and the last time I use Siri to pause music was running smoothly however I've been using Siri lately and...

Newbie

Plan Premium   Country Indonesia   Device Macbook Pro M1   Operating System Big Sur   My Question or Issue I know Spotify is doing a lot of updates to the app and the...

Alex

Spotify Legend

1572 Views

1 replies

2 likes

Mac
playback
Siri
  • 1572 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Can't add songs to friend's collaborative playlist using Desktop app

PlanFreeCountryUnited States of AmericaDeviceDesktop App Operating SystemMacbook air My Question or IssueMy friend has invited me and a couple of friends to make a playlist (using desktop), and they have shared it with us via share link and we still ...

Newbie

  Plan Free Country United States of America Device Desktop App   Operating System Macbook air   My Question or Issue My friend has invited me and a couple of friends to ma...

Jeremy

Spotify Legend

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Configure Mac Desktop Mac/Black Window

Today I started up Spotify for the first time in a few weeks. At first it was missing parts and now it is a black window with no content. Selecting preferences does not bring up anything. I tried reinstalling (no change) and a search of the community...

Music Fan

Today I started up Spotify for the first time in a few weeks.  At first it was missing parts and now it is a black window with no content.  Selecting preferences does not bring up anything....

Not applicable

1363 Views

5 replies

2 likes

  • 1363 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Radio stops loading new songs after deleting a song

PlanPremiumCountryThe NetherlandsDeviceMacBookPro 16" 2019Operating SystemMac OS Big Sur 11.4 My Question or IssueUsually the playlist radio loads more songs after an amount of songs have been played (50 in this case), making it an infinite playlist....

Regular

Plan Premium Country The Netherlands Device MacBookPro 16" 2019 Operating System Mac OS Big Sur 11.4   My Question or Issue Usually the playlist radio loads more songs after an amount ...

Eni

Moderator

2998 Views

18 replies

0 likes

  • 2998 Views
  • 18 replies
  • 0 likes