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Desktop (Mac)

Discuss Spotify for Mac

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29140 Views

56 replies

9 likes

  • 29140 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

16637 Views

3 replies

0 likes

  • 16637 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

152518 Views

12 replies

25 likes

  • 152518 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137216 Views

47 replies

20 likes

  • 137216 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution Won't Play Album

Spotify FreeUSAMacbook Air 2018 On both the Desktop app and the web player I am unable to stream this album: https://open.spotify.com/album/2b3JjOvKw9UN47ND80Tvri

Regular

Spotify Free USA Macbook Air 2018   On both the Desktop app and the web player I am unable to stream this album:   https://open.spotify.com/album/2b3JjOvKw9UN47ND80Tvri   &nbsp...

Ivan

Spotify Legend

1064 Views

6 replies

0 likes

  • 1064 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Glitch when using the "Search in playlist" feature

PlanFreeCountryUSADeviceMacbook AirOperating SystemmacOS My Question or IssueThis is a bug I've been getting for a while now on the desktop/software version of Spotify. Whenever I use the quick find feature to find something in my playlist without ha...

Casual Listener

Plan Free Country USA Device Macbook Air Operating System macOS   My Question or Issue This is a bug I've been getting for a while now on the desktop/software version of Spotify. Whene...

SylvesterAnthony

Newbie

1780 Views

6 replies

0 likes

  • 1780 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to see all the profiles I follow

With all the Spotify changes making a mess out of things, I now have a bunch of "profiles" I follow that I want to unfollow. Where can I view all the "profiles" I follow (not artists - I only want to see "profiles"). I need to see a list of ALL the P...

Music Fan

With all the Spotify changes making a mess out of things, I now have a bunch of "profiles" I follow that I want to unfollow. Where can I view all the "profiles" I follow (not artists - I only want to...

Jimmywick1

Regular

13992 Views

11 replies

3 likes

  • 13992 Views
  • 11 replies
  • 3 likes

Solved!!Superuser Contribution UPDATE TO M1 SERIOUSLY

I think I will change to Apple Music, it's unacceptable that we still don't have an Apple Silicon version, the current version running on rosetta is buggy, keep crashing and drain my battery. I'm very disappointed about the lack of seriousness of the...

Visitor

I think I will change to Apple Music, it's unacceptable that we still don't have an Apple Silicon version, the current version running on rosetta is buggy, keep crashing and drain my battery. I'm ver...

MattSuda

Spotify Star

4475 Views

4 replies

5 likes

  • 4475 Views
  • 4 replies
  • 5 likes

Solved!! Local files not viewable

PlanPremiumCountryGermanyDeviceMacbook ProOperating SystemMacOS 11.3.1 My Question or IssueHi there,since one of the last updates, my local files are not accessible any more. I activated the feature in the settings like you can see in the attachments...

Casual Listener

  Plan Premium Country Germany Device Macbook Pro Operating System MacOS 11.3.1   My Question or Issue Hi there, since one of the last updates, my local files are not accessible...

AeroZ

Composer

984 Views

1 replies

0 likes

  • 984 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrong Status Bar display in Traditional Chinese

PlanPremiumCountryTaiwan Device(MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports))Operating System(macOS Catalina 10.15.7) My Question or IssueJust found a small bug in Status Bar section, I think the scenario is like this: - In English, the i18n ...

Casual Listener

Plan Premium Country Taiwan   Device (MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)) Operating System (macOS Catalina 10.15.7)   My Question or Issue Just found a small bu...

Novy

Moderator

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app on Mac Os Big sur 11.4 stopped working

PlanPremium DeviceMacbook pro 2020Operating SystemBig Sur 11.4 My Question or IssueAfter upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library/ folders with *spotify* doesn't exists either in /Caches/ either in /Applicati...

Casual Listener

Plan Premium   Device Macbook pro 2020 Operating System Big Sur 11.4   My Question or Issue After upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library...

Alex

Spotify Legend

8822 Views

5 replies

0 likes

Big sur 11.4
black screen
Issues
  • 8822 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stopped working completely on macOS Catalina

PlanPremiumCountryUSDeviceMacBook Pro (16-inch 2019)Operating SystemmacOS 10.15.7 My Question or IssueUntil yesterday, Spotify has been working fine on my MacBook--when I went to launch it, it hung for about 5 seconds, then there was an error that sa...

Casual Listener

Plan Premium Country US Device MacBook Pro (16-inch 2019) Operating System macOS 10.15.7   My Question or Issue Until yesterday, Spotify has been working fine on my MacBook--when I wen...

Eni

Moderator

2133 Views

3 replies

2 likes

  • 2133 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Clicking cover brings you to the wrong album

My Question or IssueDespite an earlier thread on this topic having been marked as FIXED, clicking on the cover art still sends me to the wrong album. This has started happening only recently as a bug. In this case I'm showing, clicking the cover for ...

Music Fan

My Question or Issue Despite an earlier thread on this topic having been marked as FIXED, clicking on the cover art still sends me to the wrong album. This has started happening only recently as a b...

silversidedown

Music Fan

2619 Views

12 replies

0 likes

bug
  • 2619 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution IMAC. Cannot play "downloaded" albums...

PlanPremiumCountryireland Device(iMac)Operating System(macOS Big Sur 11.3.1) My Question or Issue : "available offline". is indicated beside the album and tracks... However if I do go offline, the Tracks , Album are quoted as " Not available off line...

Visitor

  Plan Premium Country ireland   Device (iMac) Operating System (macOS Big Sur 11.3.1)   My Question or Issue :   "available offline". is indicated beside the album a...

Eni

Moderator

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disliked artists appearing in playlists on Desktop app

Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing in desktop app when playing same playlist. Was conf...

Regular

Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing ...

fedenrico

Roadie

1417 Views

7 replies

1 likes

  • 1417 Views
  • 7 replies
  • 1 likes

Superuser Contribution Playlist auto-naming changed – again?

Like many people I'd like to organize my library with album playlists. The auto-naming of an album saved as a playlists in the format «Artist – Album» was very convenient even though it has to be done on the Mac desktop client, since it wasn't workin...

Casual Listener

Like many people I'd like to organize my library with album playlists. The auto-naming of an album saved as a playlists in the format «Artist – Album» was very convenient even though it has to be don...

secretsubtunes

Casual Listener

1337 Views

2 replies

1 likes

Playlist naming
Playlists
Playlists Android App
  • 1337 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Date added not showing on playlist and column is empty

PlanFreeCountryUnited StatesDeviceMacbook Pro 2019Operating SystemmacOS My Question or IssueWhen looking at the dates added for my playlist, it wasn't there anymore after updating Spotify and instead of a dates added column it said Release date but i...

Newbie

Plan Free Country United States Device Macbook Pro 2019 Operating System macOS   My Question or Issue When looking at the dates added for my playlist, it wasn't there anymore after upd...

FenneW

Visitor

4278 Views

2 replies

0 likes

  • 4278 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Songs keeping pausing

Plan Premium DuoCountry Australia DeviceMacbook Air Early 2015Operating SystemMacOS Mojave My Question or IssueWhen I play a song its works fine but when the next song comes on it always stops after 6 seconds of playing.

Casual Listener

Plan Premium Duo Country Australia   Device Macbook Air Early 2015 Operating System MacOS Mojave   My Question or Issue When I play a song its works fine but when the next song com...

Ver

Spotify Legend

675 Views

1 replies

0 likes

  • 675 Views
  • 1 replies
  • 0 likes

Solved!! 1.1.58.820.g2ae50076-a is missing Browse and Radio

I just installed 1.1.58.820.g2ae50076-a, and I cannot find the Browse button or the Radio button. Where are they??

Music Fan

I just installed 1.1.58.820.g2ae50076-a, and I cannot find the Browse button or the Radio button. Where are they??

MattSuda

Spotify Star

952 Views

1 replies

0 likes

  • 952 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recently Played not updating and showing things I never listened to

PlanPremiumCountryUnited StatesDeviceMacbook Air 2020, M1 processorOperating SystemmacOS Big Sur 11.3.1 My Question or IssueOn the desktop app, my recently played does not show what I have recently played. For example, the same four things are always...

Casual Listener

Plan Premium Country United States Device Macbook Air 2020, M1 processor Operating System macOS Big Sur 11.3.1   My Question or Issue On the desktop app, my recently played does not sh...

Jeremy

Spotify Legend

727 Views

1 replies

1 likes

Desktop
Mac
  • 727 Views
  • 1 replies
  • 1 likes

Solved!! Can't play current song on MacBook Pro M1 after new update

PlanPremiumCountryThailandDeviceMacbook Pro M1 2021Operating SystemmacOS Big Sur Since last update few days ago I'm not able to play any song on Spotify. Always getting Can't play current song.Also the App itself is so slow on its transitions.

Casual Listener

  Plan Premium Country Thailand Device Macbook Pro M1 2021 Operating System macOS Big Sur   Since last update few days ago I'm not able to play any song on Spotify. Always getting...

MattSuda

Spotify Star

1655 Views

4 replies

2 likes

  • 1655 Views
  • 4 replies
  • 2 likes

Superuser Contribution 'New Look' Power Consumption

Hi, I have the 'new look' Spotify on macOS Big Sur, and it's now consistently slamming my power consumption. This never used to be the case, will this be fixed, can i revert to the old app, or am i just 'stuck' ?

Casual Listener

Hi, I have the 'new look' Spotify on macOS Big Sur, and it's now consistently slamming my power consumption. This never used to be the case, will this be fixed, can i revert to the old app, or am i j...

m1nkeh

Casual Listener

1303 Views

6 replies

0 likes

  • 1303 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Navigation shortcuts not working since UI update

PlanPremiumCountryUnited StatesDeviceiMac Retina 5K, 27-inch, 2017Operating SystemmacOS Big Sur 11.3.1Spotify Client Version1.1.58.820.g2ae50076-a Ever since I updated to the new UI this past weekend, the back/forward page navigation shortcuts have s...

Regular

Plan Premium Country United States Device iMac Retina 5K, 27-inch, 2017 Operating System macOS Big Sur 11.3.1 Spotify Client Version 1.1.58.820.g2ae50076-a   Ever since I updated to t...

Katerina

Spotify Legend

3558 Views

2 replies

0 likes

macOS desktop
navigation issues
shortcuts
  • 3558 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Library Albums Not Showing - Shows on iOS App

On the Mac app, none of my saved albums appear in my library. However, they do appear on the iOS app and on the browser version of Spotify (Firefox). I've reinstalled the Mac app and updated. How can I fix this issue?

Casual Listener

On the Mac app, none of my saved albums appear in my library. However, they do appear on the iOS app and on the browser version of Spotify (Firefox). I've reinstalled the Mac app and updated. How can...

Eni

Moderator

786 Views

5 replies

0 likes

  • 786 Views
  • 5 replies
  • 0 likes