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Desktop (Mac)

Discuss Spotify for Mac

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

30027 Views

57 replies

9 likes

  • 30027 Views
  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17733 Views

3 replies

0 likes

  • 17733 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

154330 Views

12 replies

25 likes

  • 154330 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138263 Views

47 replies

20 likes

  • 138263 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution Spotify Connect slow to connect to my receiver

PlanPremiumCountryUSA DeviceMacbook Air 2020, Onkyo TX8260 stereo receiver Operating SystemMac OS Catalina 10.15.7 My Question or Issue I have been using Spotify Connect to stream to my Onkyo receiver from my Mac for two years, originally from an old...

Music Fan

Plan Premium Country USA   Device Macbook Air 2020, Onkyo TX8260 stereo receiver   Operating System Mac OS Catalina 10.15.7   My Question or Issue   I have been using...

Ver

Spotify Legend

2411 Views

4 replies

0 likes

  • 2411 Views
  • 4 replies
  • 0 likes

Solved!! Desktop Mac App Crashing on login

PlanPremiumCountryUSDeviceMacbook Pro (16-inch, 2019)Operating SystemCatalina 10.15.7 My Question or IssueThe Spotify app started crashing on startup out of the blue. I followed the instructions to uninstall it fully following these instructions:http...

Casual Listener

Plan Premium Country US Device Macbook Pro (16-inch, 2019) Operating System Catalina 10.15.7   My Question or Issue The Spotify app started crashing on startup out of the blue.  ...

Loxer

Community Legend

2112 Views

5 replies

0 likes

  • 2112 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Desktop Mac App Playback Issue (skipping, popping, echoing, etc.)

Having playback issues on desktop. Popping, delay, skipping type of sound (see video). It happens when I'm on another virtual desktop in macOS. When I switch back to the virtual desktop I keep the Spotify app open on (#4), the issue stops. It then st...

Roadie

  Having playback issues on desktop. Popping, delay, skipping type of sound (see video). It happens when I'm on another virtual desktop in macOS. When I switch back to the virtual desktop I kee...

disc_count

Roadie

937 Views

2 replies

0 likes

Desktop
  • 937 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution This content is not available?

PlanPremiumCountryUSADeviceMacbook Air Operating SystemMacOS Catalina My Question or IssueHi,I have the premium Spotify plan and am located in the US, but have been having issues with some unavailable content. I've seen others in the same location as...

Newbie

Plan Premium Country USA Device Macbook Air  Operating System MacOS Catalina   My Question or Issue Hi, I have the premium Spotify plan and am located in the US, but have bee...

NoProblemAtoll

Visitor

2732 Views

3 replies

0 likes

  • 2732 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Desktop App for Mac No Longer Controls Sonos Speakers.

I recently actioned a Sonos system update, since then the Spotify desktop app on Mac no longer controls the speakers. There is no problem using the Spotify app on iPhone or iPad to connect to my Sonos speakers, and no problem playing Spotify directly...

Regular

I recently actioned a Sonos system update, since then the Spotify desktop app on Mac no longer controls the speakers. There is no problem using the Spotify app on iPhone or iPad to connect to my Sono...

Living_iPod

Visitor

4459 Views

7 replies

0 likes

  • 4459 Views
  • 7 replies
  • 0 likes

Superuser Contribution Local Files not showing songs ( Mac desktop or iphone app)

Plan: PremiumDevice: Macbook Pro M1 2020Operating System: Big Sur 11.6 Issue: I looked up all the answers from previous people having the same issue as me but it's still unresolved. I went to enable my local files and add the source from the folder w...

Newbie

  Plan: Premium Device: Macbook Pro M1 2020 Operating System: Big Sur 11.6    Issue: I looked up all the answers from previous people having the same issue as me bu...

LeaPrengel

Newbie

7632 Views

16 replies

0 likes

  • 7632 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Spotify URI - "option"/"alt" works but "control" does not allow clicking

PlanPremiumCountryUnited StatesDeviceMacbook AirOperating SystemmacOS Big SurSpotify VersionSpotify for macOS (Intel)1.1.68.632.g2b11de83 My Question or Issue While it is possible to hold the "option" aka "alt" modifier key while hovering over the "S...

Casual Listener

Plan Premium Country United States Device Macbook Air Operating System macOS Big Sur Spotify Version Spotify for macOS (Intel) 1.1.68.632.g2b11de83   My Question or Issue   Wh...

Eni

Moderator

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove not followed podcasts from "New episodes" list?

I would expect my "New episodes" podcasts list to only contain new episodes of podcasts that I am currently subscribed to. But it also contains new episodes of podcasts I am either no longer subscribed to, or have never been subscribed to at all (but...

Music Fan

I would expect my "New episodes" podcasts list to only contain new episodes of podcasts that I am currently subscribed to. But it also contains new episodes of podcasts I am either no longer subscrib...

bhermans

Music Fan

1493 Views

6 replies

1 likes

  • 1493 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Stream or download ...

Plan PremiumCountry Québec, Canada Device iMac (2013)Operating System OS 10.15.7 My Question or Issue Hello ... If I downloaded playlists from Spotify, will Spotify ALWAYS use the downloaded version of a title to play it either from the playlist or f...

Music Fan

Plan Premium Country Québec, Canada   Device iMac (2013) Operating System OS 10.15.7   My Question or Issue   Hello ...  If I downloaded playlists from Spoti...

Eni

Moderator

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Solved!! Bad sound quality of a single track

PlanPremiumCountrySweden DeviceMacbook Pro late 2012Operating SystemOSX 10.15.7 Catalina My Question or IssueListening to MONO NO AWARE's album 人生、山おり谷おり (jinsei, yamaori taneori) and their famous single song マンマミーヤ! (Manmamiiya!) has horrendous qual...

Casual Listener

  Plan Premium Country Sweden   Device Macbook Pro late 2012 Operating System OSX 10.15.7 Catalina   My Question or Issue Listening to MONO NO AWARE's album 人生、山おり谷おり (jins...

AdamDamon

Spotify Star

973 Views

1 replies

0 likes

MONO NO AWARE
P-VINE
  • 973 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hide Recently Played Artists

PlanPremiumCountryUSDeviceMac I didn't want my recently played artists to show anymore and i have no idea how to hide it because every way required a the hide recently played artists button that isnt showing up for some reason. Is it not an option an...

Casual Listener

Plan Premium Country US Device Mac      I didn't want my recently played artists to show anymore and i have no idea how to hide it because every way required a the hide recentl...

MattSuda

Spotify Star

1269 Views

2 replies

0 likes

  • 1269 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Mac desktop app shows low quality cover image

Hello, since the last update of the Spotify Mac desktop app the cover image in the bottom left corner is showing a low-quality image instead of the high-quality version shown in the previous versions. This bug was probably introduced in the latest ap...

Regular

Hello,   since the last update of the Spotify Mac desktop app the cover image in the bottom left corner is showing a low-quality image instead of the high-quality version shown in the previous...

MattSuda

Spotify Star

910 Views

4 replies

1 likes

  • 910 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Can't login - error code Accesspoint:32

Hi, I can't seem to be able to login to my account in the Spotify app on my Mac (works everywhere else, even in the browser of the Mac etc...). I've restarted the computer, I've done a clean re-install of the Spotify app. The firewall is disabled and...

Casual Listener

Hi, I can't seem to be able to login to my account in the Spotify app on my Mac (works everywhere else, even in the browser of the Mac etc...). I've restarted the computer, I've done a clean re-insta...

Elena

Moderator

20298 Views

3 replies

0 likes

  • 20298 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't remove device?

I'm on premium plan. I had an echo dot that wouldn't connect no matter what, but I've since fixed the problem by removing and readding the echo to my alexa account. Anyway, it's still shows up in Spotify - greyed out, without th three dots that give ...

Casual Listener

I'm on premium plan. I had an echo dot that wouldn't connect no matter what, but I've since fixed the problem by removing and readding the echo to my alexa account. Anyway, it's still shows up in Spo...

Lyubka

Moderator

7351 Views

11 replies

3 likes

  • 7351 Views
  • 11 replies
  • 3 likes

Solved!!Superuser Contribution REALLY CONFUSED with syncing from iphone to Mac

I'm very confused. How do I get the files from Spotify for iOS on to Spotify for Desktop (Mac)?First, the specs:Spotify for Desktop (Mac)Spotify Mobile (iOS)PremiumUSAiPhone 12 running iOS 14.7MacBook Air 2020 running Big SurI'm very confused with re...

Newbie

I'm very confused. How do I get the files from Spotify for iOS on to Spotify for Desktop (Mac)? First, the specs: Spotify for Desktop (Mac) Spotify Mobile (iOS) Premium USA iPhone 12 runnin...

MafeG

Spotify Legend

1860 Views

1 replies

0 likes

Desktop
iOS
Mac
Mobile
  • 1860 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't right click on now playing album art

PlanPremiumCountryUnited StatesDeviceMacbook proOperating SystemMac OS 10.15.7 My Question or IssueSince a couple of days ago I can no longer right click on the now playing album art at the bottom lefthand corner of the application. Before, it was re...

Music Fan

Plan Premium Country United States Device Macbook pro Operating System Mac OS 10.15.7   My Question or Issue Since a couple of days ago I can no longer right click on the now play...

Xenia

Moderator

1465 Views

3 replies

6 likes

Desktop
Mac
  • 1465 Views
  • 3 replies
  • 6 likes

Solved!!Superuser Contribution Report a bug...?

My Question or IssueI am having an issue with Sptofiy not loading up and appears to be freezing for an extended period of time. This occurred on my old MacBook Pro (mid 2010) I was running an old outdated OS (Catalina I think). Now with my new laptop...

Casual Listener

My Question or Issue I am having an issue with Sptofiy not loading up and appears to be freezing for an extended period of time. This occurred on my old MacBook Pro (mid 201...

DOMRICARD

Casual Listener

1044 Views

4 replies

0 likes

  • 1044 Views
  • 4 replies
  • 0 likes

Solved!! Web Player Broken On Chrome Across multiple OS'es

PlanPremiumCountryCanada/US DevicePixelbook 2018, Macbook Pro late 2019 Operating SystemChromeOS 92, OSX Big Sur 11.5.1 My Question or IssueI am trying to use the web player but it seems some of the web requests are hitting 50X errors (server side). ...

Casual Listener

Plan Premium Country Canada/US   Device Pixelbook 2018, Macbook Pro late 2019   Operating System ChromeOS 92, OSX Big Sur 11.5.1   My Question or Issue I am trying to use t...

MattSuda

Spotify Star

770 Views

3 replies

2 likes

  • 770 Views
  • 3 replies
  • 2 likes

Solved!! Why is the app querying DNS for xpui?

I have a Family Premium plan in the USA. I'm running the Spotify app version 1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P running v2.0.9-hotfix.2 with dnsmasq v2.85. The gateway u...

Casual Listener

I have a Family Premium plan in the USA. I'm running the Spotify app version  1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P...

Qarma

Casual Listener

23493 Views

8 replies

0 likes

  • 23493 Views
  • 8 replies
  • 0 likes