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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution Is there a way to see which playlists are public?

Is there a way to see which playlists are public? is there not a page where you can see all your playlist listed and then a click box which shows which are public or not? Also can people just search for the name of your playlist? or only search the u...

  • Casual Listener
  • Is there a way to see which playlists are public? is there not a page where you can see all your playlist listed and then a click box which shows which are public or not? Also can people just s...
  • klashotto
  • Casual Listener
  • 25173 Views
  • 4 replies
  • 0 likes
  • 25173 Views
  • 4 replies
  • 0 likes

Superuser Contribution when playing playlist it wont play the next song.

After updating to the latest desktop version:Spotify for macOS (Apple Silicon)1.2.4.912.g949d5fd0macOS MontereyPlaylist no longer play as a playlist, next track is just a random track.Basically the entire concept of playlist is no longer working.Plea...

  • Visitor
  • After updating to the latest desktop version: Spotify for macOS (Apple Silicon) 1.2.4.912.g949d5fd0 macOS Monterey Playlist no longer play as a playlist, next track is just a random track. Bas...
  • AlejaR
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Having lots of problems with Spotify.

Hello, I have the latest Spotify desktop app version running on my MacBook Pro and it has "crashed" 3 times today. It does not close completely but it completely stops responding to everything, does not play music, and does not allow opening windows ...

  • Visitor
  • Hello, I have the latest Spotify desktop app version running on my MacBook Pro and it has "crashed" 3 times today. It does not close completely but it completely stops responding to everything, does ...
  • Joan
  • Moderator
  • 329 Views
  • 2 replies
  • 1 likes
  • 329 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify keeps stalling on MacBook Pro

PlanPremiumCountryAustraliaDeviceMacbook Pro late 2022Operating SystemVentura 13.2 Spotify takes about 30 secs to 1 min to open or close. Once it has, it then stalls sporadically with whatever I try to do, for about the same length of time - ie. it w...

  • Visitor
  • Plan Premium Country Australia Device Macbook Pro late 2022 Operating System Ventura 13.2   Spotify takes about 30 secs to 1 min to open or close. Once it has, it then stalls sporadical...
  • Alex
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Missing all my playlists from restored Mac. Still fine on phone.

I had to restore my Mac hard drive from backups. Now Spotify on the Mac is missing nearly everything I had. It's all there on my phone so I'm assuming that there were Spotify files on the Mac that weren't restored properly. In short, how do I fix thi...

  • Casual Listener
  • I had to restore my Mac hard drive from backups. Now Spotify on the Mac is missing nearly everything I had. It's all there on my phone so I'm assuming that there were Spotify files on the Mac that we...
  • Eni
  • Moderator
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Custom EQ causes the volume to drop drastically

I'm using spotify on a macbook pro running macOS Monterey 12.5 running Spotify for macOS (Intel) 1.2.4.912.g949d5fd0. When selecting a custom EQ the volume drops drastically compared to no EQ. This is not what I have previously experienced and led me...

  • Regular
  • I'm using spotify on a macbook pro running macOS Monterey 12.5 running Spotify for macOS (Intel) 1.2.4.912.g949d5fd0. When selecting a custom EQ the volume drops drastically compared to no EQ. This i...
  • Yordan
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remember Playlist Scroll Position

PlanPremiumOperating SystemmacOSSpotify Version1.1.56.595.g2d2da0de-a My Question or IssueAfter Spotify updated to the newest version, in playlists where I'm scrolled down to the bottom, when I go to another playlist and come back to it, I'm automati...

  • Roadie
  • Plan Premium Operating System macOS Spotify Version 1.1.56.595.g2d2da0de-a   My Question or Issue After Spotify updated to the newest version, in playlists where I'm scrolled down to the...
  • IWantSunshine
  • Music Fan
  • 2008 Views
  • 7 replies
  • 11 likes
  • 2008 Views
  • 7 replies
  • 11 likes

Superuser Contribution Macbook Desktop app keeps crashing after new update

PlanPremiumCountryUnited StatesDevice(Macbook Pro mid 2015)Operating System(Os Sierra v.10.12.6) My Question or IssueAfter the most recent update the app crashes if I click on the Spotify icon in the dock or click the my account button on the dropdow...

  • Casual Listener
  • Plan Premium Country United States Device (Macbook Pro mid 2015) Operating System (Os Sierra v.10.12.6)   My Question or Issue After the most recent update the app crashes if I click...
  • Lyubka
  • Moderator
  • 4664 Views
  • 29 replies
  • 5 likes
  • 4664 Views
  • 29 replies
  • 5 likes

Superuser Contribution Make discover weekly and song playback work when using 'Select another device'

Plan: PremiumCountry: USA Device: Multiple - macbook pro 2018 with Ventura (also happened prior with Monterey), windows desktop with win10Version: Spotify for macOS (Intel) 1.2.4.912.g949d5fd0 My Question or IssueWhen I play discover weekly from my a...

  • Newbie
  • Plan: Premium Country: USA   Device: Multiple - macbook pro 2018 with Ventura (also happened prior with Monterey), windows desktop with win10 Version: Spotify for macOS (Intel) 1.2.4.91...
  • Lyubka
  • Moderator
  • 625 Views
  • 1 replies
  • 0 likes
  • Connected Device
    Discover Weekly
    macOS
    Windows
  • 625 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Glitch when using the "Search in playlist" feature

PlanFreeCountryUSADeviceMacbook AirOperating SystemmacOS My Question or IssueThis is a bug I've been getting for a while now on the desktop/software version of Spotify. Whenever I use the quick find feature to find something in my playlist without ha...

  • Casual Listener
  • Plan Free Country USA Device Macbook Air Operating System macOS   My Question or Issue This is a bug I've been getting for a while now on the desktop/software version of Spotify. Whene...
  • SylvesterAnthony
  • Newbie
  • 1153 Views
  • 6 replies
  • 0 likes
  • 1153 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify desktop and devices were connecting w wifi, and now they are grey

With all my devices I was ale to connect all my devices thru wifi, but now they appear grey and say they can't play this song. I tried all suggestions I could find; nothing works.

  • Visitor
  • With all my devices I was ale to connect all my devices thru wifi, but now they appear grey and say they can't play this song. I tried all suggestions I could find; nothing works.
  • OscarDC
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Spotify friend Activity is broken (longstanding issue)

For more than a year, my Spotify friend's activity has not been updating. By some stroke of luck, I thought it had been fixed when two people showed up in my tab (still not everyone I follow) but nope, it's still not updating.I have tried entirely qu...

  • Newbie
  • For more than a year, my Spotify friend's activity has not been updating. By some stroke of luck, I thought it had been fixed when two people showed up in my tab (still not everyone I follow) but nop...
  • kaworu_bloodpaw
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Webplayer inconveniences

The webplayer just is strange. It does not show a list for the library, just as icon view.And it cannot be sorted for what you need (recently, time added, ...and so on).But even worse, when I check an artist and his Discography, there is simply no li...

  • Music Fan
  • The webplayer just is strange.   It does not show a list for the library, just as icon view. And it cannot be sorted for what you need (recently, time added, ...and so on). But even worse,...
  • spot666
  • Music Fan
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes

arkadaş etkinliği panelini açamıyorum

daha önce spotify arkadaş etkinliği panelini kapattım ve şimdi ise nasıl açacağımı bilmiyorum

  • Visitor
  • daha önce spotify arkadaş etkinliği panelini kapattım ve şimdi ise nasıl açacağımı bilmiyorum
  • kaworu_bloodpaw
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

why the songs that I’ve liked before are on the top instead of recents ??

I was doing removing my liked songs on my Spotify and then all of sudden the order is all over the place and it shows the date from 2021 on top but the recent ones are on the bottom, which doesn’t make sense o me and I want to fix. I’ve tried to down...

  • Visitor
  • I was doing removing my liked songs on my Spotify and then all of sudden the order is all over the place and it shows the date from 2021 on top but the recent ones are on the bottom, which doesn’t ma...
  • kaworu_bloodpaw
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

[macOS] Volume up/down keyboard shortcut doesn't work

Plan: PremiumCountry: Germany DeviceMacbook Pro 13-inch, 2017Operating SystemmacOS 10.14.5 My Question or IssueThe volume up/down keyboard shortcuts (CMD+UP, CMD+DOWN), as well as the menu options in "Playback" have no effect. I use Spotify Connect f...

  • Newbie
  • Plan:  Premium Country: Germany   Device Macbook Pro 13-inch, 2017 Operating System macOS 10.14.5   My Question or Issue The volume up/down keyboard shortcuts (CMD+UP,...
  • CraigMcArthur
  • Newbie
  • 9484 Views
  • 12 replies
  • 6 likes
  • bug
  • 9484 Views
  • 12 replies
  • 6 likes

Superuser Contribution Why isn't desktop app syncing to when playing from iphone?

this bug has been occuring consistently for months, and still hasn't been fixed. playing from iphone, the desktop app shows incorrect/wrong track playing (or nothing at all). quitting desktop app makes no difference. please fix it!

  • Roadie
  • this bug has been occuring consistently for months, and still hasn't been fixed.   playing from iphone, the desktop app shows incorrect/wrong track playing (or nothing at all).    ...
  • MihailY
  • Moderator
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot drag application window when "hide/show menu bar" is enabled in MacOS

When "Automatically hide/show menu bar" in System Preferences > Dock & Menu Bar is enabled, you can no longer drag the Spotify window if it's full width/height (not fullscreen mode). You must resize the window so it's smaller, then quit and reopen Sp...

  • Newbie
  • When "Automatically hide/show menu bar" in System Preferences > Dock & Menu Bar is enabled, you can no longer drag the Spotify window if it's full width/height (not fullscreen mode). You must ...
  • MihailY
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • bug
    dragging
    macOS
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to filter on downloaded songs when using the desktop Mac app?

When in Offline mode, I want to be able to see just the music/podcasts that is available for me to play. In the iOS app I can easily doing this by applying the 'downloaded' filter. Is there an equivalent way that I can do this in the desktop Mac app?

  • Newbie
  • When in Offline mode, I want to be able to see just the music/podcasts that is available for me to play. In the iOS app I can easily doing this by applying the 'downloaded' filter. Is there an e...
  • Eni
  • Moderator
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes