Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Mexico
Device
MacbookPro
Operating System
Mojave
My Question or Issue
Since some months ago I used Spotify on my Mac whitout any problem.
However, since some days ago I can`t acces my account in my Mac.
When I try to login an error appear:
"A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Assitionally you can try changing the currently used proxy settings (Error code: 126)"
I modified my Setting preferences - Security, to allow Spotify to control my Mac. Also, I proved to use the proxy settings in "Auto detect", and "No proxy".
Non of those things worked.
I have two more devices (two Android mobiles) that works perfectly using the same account.
Somebody have any idea about how to solve this? Thank's a lot!
Solved! Go to Solution.
Here's how I solve this Spotify Error 126. I followed the instructions below, then I deleted the folder Spotify folder under Application Support folder. Then I reinstalled the Spotify App from Spotify.com. I then logged in and BAM, I got in! Best of Luck, Spotify Listeners!
Desktop
On your Mac:
On your Windows:
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd recommend trying a different network and for any pending updates and install them if any available ๐
Could you also try if it happens when trying to sign in with another Spotify account?
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next!
Thanks a lot!
Yes, I tried restarting the device. Also, I reinstall Spotify following the recomended steps.
I'm using the latest Spotify version available in the web page. I use a MacPro with macOS Mojave 10.14.2. In any case, I have the same problem since some updates ago.
Any idea?
Hi did you find get a solution?
I'm having same issue. It started with the latest version of Spotify for macOS. Suddenly I am being asked to login to Spotify when I launch it at home, where I have no web service. (That's why I pay Premium to use this feature. DOH!) Having to log in to Spotify requires it to have network access, so it becomes a Catch-22. In addition, I have just had the problem recur after completely deleting and reinstalling Spotify. I am even at one of the WiFi hotspots I frequent and where Spotify used to work fine. I'm still getting the "firewall" error.
And I'd like the "helper" who keeps posting to "restart the computer" to stop with those useless posts. 1) Any **bleep** knows that, and 2) IT DOESN'T HELP. This is a bug in Spotify and I can't figure out a way to elevate it to the dev team for a solution. I've used Spotify for several years now and this was never an issue up till the last couple of weeks.
Here's how I solve this Spotify Error 126. I followed the instructions below, then I deleted the folder Spotify folder under Application Support folder. Then I reinstalled the Spotify App from Spotify.com. I then logged in and BAM, I got in! Best of Luck, Spotify Listeners!
Desktop
On your Mac:
On your Windows:
thanks worked a treat
Thanks a lot. Works just fine!
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ