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Spotify freezing on latest release? Report it here.

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Spotify freezing on latest release? Report it here.

Hey everyone,

 

As we're rolling out a new release of Spotify for desktops - v0.8.4 - we're keen to stay on top of any bugs that may have crept in while we weren't looking. We hate bugs.

 

So if you're having problems please use the following template to report them in this thread. This will help our top tech boffins investigate the issue. And then we'll be able to whip out the bugspray.

 

Don't forget to try a reinstall first! So make sure you're on 0.8.4 before reporting this to us (check under Spotify > About Spotify)

 

 === START OF TEMPLATE ===

 

Description

When and where the crashing or freezing occurs

 

OSX Version

eg. Macbook Pro running OS X 10.5.8

 

Did a reinstall help?

Yes/No

 

Has anything else helped at all?

eg. turning off gapless playback made it crash less often, etc.

 

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

=== END OF TEMPLATE ===

 

Thanks for helping us make Spotify the best it can be.

 

Update: We pushed a fix to the most recent version of Spotify. So please try redownloading from www.spotify.com/download before reporting any issues.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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250 Replies

 === START OF TEMPLATE ===

 

Description

At the end of a song.  Number of songs can be random.  I've had it crash after a single song or go for hours without crashing.  Perhaps a network response issue?

 

OSX Version

Macbook Pro running OS X 10.6.8

 

Did a reinstall help?

Nope.  Reinstalled, deleted cache, etc.

 

Has anything else helped at all?

Trying that now. Will update if it does.

 

=== END OF TEMPLATE ===

 

Couldn't find any log files to check.  Is there a way we can revert back to an older working revision for now?

Description

Spotify freezes & locks up toward the end of songs (usually within about 10-15 seconds of the end of a song). I get the spinning ball of death, and nothing further happens--have to Force Quit.

 

OSX Version

10.6.8 on iMac8,1

 

Did a reinstall help?

No.

 

Has anything else helped at all?

Am copying a prior user's answer here--this is exactly the same thing that's happening to me: "No. Seems related to playing local files. In a mixed playlist, Spotify crashes when playing local files. Mostly at the end of the song, but sometimes also during a song."

Marked as solution

I'm turning off local files to see if that helps.  Will return with an update.

 

UPDATE:

Over an hour later, so far so good.  Will report back tomorrow.

 

UPDATE #2:

Went all night without any issues after disabling local files.

Description

Multiple times a day. Usually 5-6 times a day.

 

OSX Version

Macbook running OS X 10.6.8

 

Did a reinstall help?

No

 

Has anything else helped at all?

Nothing that I can determine.

 

No error messages. It just freezes and I have to force quit.

 

Thanks a million, turning off all local files worked for me. 30 minutes in with no freezes on a 250+ song shuffled playlist. Before, I couldn't get through even one song without a pinwheel and freeze.

 

10.6.8 on a 2009 MacBook Pro

 === START OF TEMPLATE ===

 

Description

All the time toward the end of a song

 

OSX Version

Mac Mini OSX 10.74.

 

Did a reinstall help?

Temporarily - but it has started again and happens all the time

 

Has anything else helped at all?

nothing

 

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

=== END OF TEMPLATE ===

 

My issues are spot on with the others... it seems to be related to playing of local files (which make up a lot of my music collection).

 

I am paying for my subscription and I'm wondering if there's going to be any refunds for those who pay (or temporary free premium for those who don't). Not being able to listen to music without using a different service is frustrating. This is the *only* music service I've ever paid for.

Description

Spotify is consistently freezing while playing a playlist. It will play a couple of tracks just fine and then it will freeze when it is supposed to go to the next track.


OSX Version

Black Macbook late 2008 running OS X 10.7.4

 

Did a reinstall help?

No

 

Has anything else helped at all?

No. It is severely frustrating as well. 

Description

I can listen for a while but then the songs dont start playing. I can change songs but it doesnt start.

 

OSX Version

iMac with Lion

 

Did a reinstall help?

Nope.  Reinstalled

 

Has anything else helped at all?

Trying that now. Will update if it does.

How do turn off local files? Could not find that in Preferences.

Marked as solution

Uncheck these boxes.

spotify_screen.png

Unchecking all your local files worked for me as well!

Updating: I have tried unchecking all local files--no joy. Problem still occurs.

 

I have also tried turning off gapless playback--no joy. Problem still occurs.

Disabling the local files worked for me, but the bug should be fixed.

Description

Track ends, and application becomes unresponsive. Need to force quit, and relaunch.

 

OSX Version

Macbook Pro running OS X 10.7.4

 

Did a reinstall help?

No

 

Has anything else helped at all?

Turning off local files made it crash less often. I can get through more than the usual 3 before it crashes.

 

So far so good!!! Cheers! 🙂

UPDATE: 07/20/2012 - 

The update in Spotify version 0.8.4.107 seems to have fixed the issue. Thank You!!!

 

 

Description

The song doesn't even have to be changing or at the end, it just freezes sparatically.

 

OSX Version

Macbook Pro running OS X 10.6.8 ( 2.33 IC2 Duo 3 GB SDRAM)

& Other Macbook Pro running 10.74 ( 2.4 I7 8 GB DDR3 ) 

 

Did a reinstall help?

Reinstall did not help

 

Has anything else helped at all?

Nothing Has Helped

 

Here is part of a Crash Report:

 

Date/Time: 2012-07-11 22:37:04 -0600
OS Version: 10.6.8 (Build 10K549)
Architecture: x86_64
Report Version: 7

Command: Spotify
Path: /Applications/Spotify.app/Contents/MacOS/Spotify
Version: 0.8.4.93.gd9f49c35 (80400093)
Parent: launchd [124]

PID: 1978
Event: hang
Duration: 5.49s (sampling started after 2 seconds)
Steps: 15 (100ms sampling interval)

Pageins: 0
Pageouts: 0


Process: Spotify [1978]
Path: /Applications/Spotify.app/Contents/MacOS/Spotify
UID: 501

Thread c691 DispatchQueue 100
User stack:
15 operator new[](unsigned long) + 51462 (in Spotify) [0x62346]
15 operator new[](unsigned long) + 72575 (in Spotify) [0x675bf]
15 operator new[](unsigned long) + 646582 (in Spotify) [0xf37f6]
15 webkit::npapi::CarbonPluginWindowTracker::DestroyDummyWindowForDelegate(void*, OpaqueWindowPtr*) + 558147 (in libcef.dylib) [0x13d46873]
15 webkit::npapi::CarbonPluginWindowTracker::DestroyDummyWindowForDelegate(void*, OpaqueWindowPtr*) + 583290 (in libcef.dylib) [0x13d4caaa]
15 cef_register_plugin + 151373 (in libcef.dylib) [0x1379697d]
15 cef_register_plugin + 152739 (in libcef.dylib) [0x13796ed3]
15 cef_register_plugin + 17868 (in libcef.dylib) [0x13775ffc]
15 cef_register_plugin + 19228 (in libcef.dylib) [0x1377654c]
15 -[NSApplication run] + 821 (in AppKit) [0x986241f3]
15 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156 (in AppKit) [0x98661dd6]
15 _DPSNextEvent + 847 (in AppKit) [0x98662595]
15 BlockUntilNextEventMatchingListInMode + 81 (in HIToolbox) [0x9677ea3e]
15 ReceiveNextEventCommon + 354 (in HIToolbox) [0x9677ebb9]
15 RunCurrentEventLoopInMode + 392 (in HIToolbox) [0x9677ee04]
15 CFRunLoopRunInMode + 97 (in CoreFoundation) [0x96aad1f1]
15 CFRunLoopRunSpecific + 452 (in CoreFoundation) [0x96aad3c4]
15 __CFRunLoopRun + 1071 (in CoreFoundation) [0x96aadeef]
15 __CFRunLoopDoSources0 + 1563 (in CoreFoundation) [0x96ab042b]
15 __NSThreadPerformPerform + 506 (in Foundation) [0x9a411671]
15 operator new[](unsigned long) + 60715 (in Spotify) [0x6476b]
15 float base::TO_LE<float>(float const&) + 1904439 (in Spotify) [0x4c4c37]
15 operator new(unsigned long, void*) + 302207 (in Spotify) [0x549bf]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 354391 (in Spotify) [0x256ab7]
15 float base::TO_LE<float>(float const&) + 1203846 (in Spotify) [0x419b86]
15 float base::TO_LE<float>(float const&) + 1152091 (in Spotify) [0x40d15b]
15 float base::TO_LE<float>(float const&) + 1152152 (in Spotify) [0x40d198]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 152228 (in Spotify) [0x225504]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 152267 (in Spotify) [0x22552b]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 151898 (in Spotify) [0x2253ba]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 153686 (in Spotify) [0x225ab6]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 159890 (in Spotify) [0x2272f2]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 156122 (in Spotify) [0x22643a]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 154668 (in Spotify) [0x225e8c]
15 float base::TO_LE<float>(float const&) + 1163766 (in Spotify) [0x40fef6]
15 float base::TO_LE<float>(float const&) + 1163550 (in Spotify) [0x40fe1e]
15 float base::TO_LE<float>(float const&) + 1205275 (in Spotify) [0x41a11b]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 349464 (in Spotify) [0x255778]
15 unsigned int base::FROM_BE<unsigned int>(unsigned int const&) + 349170 (in Spotify) [0x255652]
15 operator new(unsigned long, void*) + 215685 (in Spotify) [0x3f7c5]
15 semaphore_wait_signal_trap + 10 (in libSystem.B.dylib) [0x90fcdb42]

=== START OF TEMPLATE ===

 

Description

Randomly, during a playlist; sometimes after 10 sec, sometimes after 10 songs. No notices or messages. Requires a Force Quit.

 

OSX Version

MacBook Air running OSX 10.7.4

 

Did a reinstall help?

No. Tried it twice.

 

Has anything else helped at all?

No. It hasn't yet done it while I had Spotify as the top active Window.

 

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

=== END OF TEMPLATE ===

Description

Issue happens at either last 30 seconds of a song, or when changing to another song. Happens to music that I know is on iTunes. Possible queue issue which causes the bug. While this is happening, I have shuffle, repeat on.

Song freezes, or silence for ~1second, then spotify stops responding, needing to forcequit.

Screenshot to show where it happens d

 

EDIT: After crashing, Spotify reverts to 30 seconds back from where it crashed, so if the song was 3:09, it goes to 2:39.

EDIT2: Happens 1 second away from changing songs (song ending).

 

OSX Version

Macbook 10.7.4

 

Did a reinstall help?

No

 

Has anything else helped at all?

Tried turning off everything, e.g last.fm, sync etc. 

So, if you disable local files, how are you supposed to listen to them? 

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