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Spotify will not close properly; requires force quit

Spotify will not close properly; requires force quit

techno_telemann

Plan

Premiem

Country

USA

Device

iMac (Retina 5K, 27-inch, 2019)

Operating System

macOS Mojave 10.14.6

 

My Question or Issue

Spotify will not close properly. It gets stuck every time I try to quit and always requires a force quit. Here is a video of the issue.

Reply
8 Replies

Loxer

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Keep me posted.

LoxerSpotify Star
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Note: I'm not a Spotify employee.

techno_telemann
The clean install did not work and I’m already on 10.14.6. After reinstalling, the app quit properly the first time but now continues to freeze and require a force quit.

Loxer

Hey @techno_telemann,

 

Could you try disabling Hardware Acceleration?

Just open the Spotify Menu in the Menu Bar next to the  logo and you can find it there.

 

Let me know how that goes 🙂

LoxerSpotify Star
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Note: I'm not a Spotify employee.

techno_telemann
I disabled hardware acceleration, but the issue persists.

Loxer

Hey @techno_telemann,

 

Try in Safe Mode, reinstall Spotify there to see if that makes a difference.

 

To enter Safe Mode first make sure Firmware password is off and just hold the shift key once you hit the button to turn on the Mac.

 

Let me know how that goes 🙂

LoxerSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

techno_telemann

Sorry for the very late response on this one, but installing in Safe Mode did not change anything. The app still requires a force quit to close.

LKSpotefytest

Me too .. Been dealing w/ Spotify tech help and can't figure it out. Android Kyocera 

Elena

Hey @LKSpotefytest,

 

Thanks for posting in the Community.

 

Could you share more details on the issues you are having with the app on your device, are you also not able to close the app?

 

We'd also need more device setup info as brand/model, exact operating system of the device and the Spotify app version you're using. 

 

Keep us posted,

 

Cheers!

ElenaModerator
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