Spotify will not close properly; requires force quit

[techno_telemann]

Plan

Premiem

Country

USA

Device

iMac (Retina 5K, 27-inch, 2019)

Operating System

macOS Mojave 10.14.6

My Question or Issue

Spotify will not close properly. It gets stuck every time I try to quit and always requires a force quit. Here is a video of the issue.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Keep me posted.

[techno_telemann]

The clean install did not work and I’m already on 10.14.6. After reinstalling, the app quit properly the first time but now continues to freeze and require a force quit.

[Loxer]

Hey @techno_telemann,

Could you try disabling Hardware Acceleration?

Just open the Spotify Menu in the Menu Bar next to the  logo and you can find it there.

Let me know how that goes 🙂

[techno_telemann]

I disabled hardware acceleration, but the issue persists.

[Loxer]

Hey @techno_telemann,

Try in Safe Mode, reinstall Spotify there to see if that makes a difference.

To enter Safe Mode first make sure Firmware password is off and just hold the shift key once you hit the button to turn on the Mac.

Let me know how that goes 🙂

[techno_telemann]

Sorry for the very late response on this one, but installing in Safe Mode did not change anything. The app still requires a force quit to close.

[LKSpotefytest]

Me too .. Been dealing w/ Spotify tech help and can't figure it out. Android Kyocera 

[Elena]

Hey @LKSpotefytest,

Thanks for posting in the Community.

Could you share more details on the issues you are having with the app on your device, are you also not able to close the app?

We'd also need more device setup info as brand/model, exact operating system of the device and the Spotify app version you're using. 

Keep us posted,

Cheers!