Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
iMac (Retina 5K, 27-inch, 2019)
macOS Mojave 10.14.6
My Question or Issue
Spotify will not close properly. It gets stuck every time I try to quit and always requires a force quit. Here is a video of the issue.
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
Keep me posted.
Could you try disabling Hardware Acceleration?
Just open the Spotify Menu in the Menu Bar next to the logo and you can find it there.
Let me know how that goes 🙂
Try in Safe Mode, reinstall Spotify there to see if that makes a difference.
To enter Safe Mode first make sure Firmware password is off and just hold the shift key once you hit the button to turn on the Mac.
Let me know how that goes 🙂
Sorry for the very late response on this one, but installing in Safe Mode did not change anything. The app still requires a force quit to close.
Me too .. Been dealing w/ Spotify tech help and can't figure it out. Android Kyocera
Thanks for posting in the Community.
Could you share more details on the issues you are having with the app on your device, are you also not able to close the app?
We'd also need more device setup info as brand/model, exact operating system of the device and the Spotify app version you're using.
Keep us posted,
Force Quit Spotify in Task Manager
1) On your keyboard, press Ctrl + Shift + Esc at the same time to open Task Manager. 2) Click Spotify and click End task. If you have more than one entry, please make sure you click all the tasks listed. Open your Spotify again to see if the problem is resolved.
My friend and I have also been seeing this issue on Win 10. Very annoying. He tried reinstalling and it did not fix the issue.
Thanks for your reply.
In this case, we understand your friend has already tried reinstalling the app on their device, did you try it as well? If you haven't yet, we'd like you to try, a clean (more thorough) reinstall of the Spotify app, so you can be sure the cache is not leading to this behavior. You can find out the steps to do it here.
If that doesn't do the trick, we'd suggest you give a try to what @William241 kindly suggested above. Let us know how it goes.
Lastly, can you share with us the exact Spotify version you have currently running?
Keep us in the loop!
I've also been having this problem on Windows 10 for the past few months.
Spotify for Windows
Here are the specifics:
I tried a full (clean) reinstall but Spotify still exhibits this issue about once a week.
Hey there @mrjim_com,
Thanks for reaching out about this.
Could you please try running the app in Safe Mode or Safe Mode with Networking to rule out any issues with your default Windows settings and basic device drivers? Give it a try and let us know how it goes.
We'll be on the lookout for your reply.
Eni, thank you for the response but unfortunately that's not a feasible test in my case. As I said, it does this about once a week or so and I have Spotify open constantly. I can't boot my work computer into safe mode for weeks at a time to see if the issue persists. The issue isn't repeatable enough to make any judgements based on a few "short term" Safe Mode boots. Do you have any other suggestions?
Thanks for getting back to us.
In this case, would it be possible to try and find a pattern i.e. a way to consistently reproduce the issue (running another program, using the search bar, playing specific content etc.), as we weren't able to on our end? That way, we can easily pass this on to the relevant team for further review.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…