Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have had spotify for a while now but about a month ago it deleted itself from my laptop. I have tried at least 10 times to re install it but after I have pressed run, the spotify installer just disappears. Someone please help? It is so annoying!
Solved! Go to Solution.
@coots1320 wrote:
I have deleted my old account and deleted all Spotify files on my Mac, and have tried unsuccessfully to download the program again with a new account. Please help! When I click on restart download, absolutely nothing happens.
Try using one of the following links:
For Windows - http://download.spotify.com/Spotify%20Installer.exe
For Mac - http://download.spotify.com/Spotify.dmg
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Interesting.
Can you see if there is any Spotify process running in Task Manager - kill it if so and then try the installation. Does that help?
If not, are you sure the old one has actually been deleted? Check in the Programs and Features section of Control Panel and if you still see it there uninstall from there before trying to reinstall.
I have been having the same issue and tried both of the above suggestions and neither worked for me. Does anyone have any other suggestions?
I have deleted my old account and deleted all Spotify files on my Mac, and have tried unsuccessfully to download the program again with a new account. Please help! When I click on restart download, absolutely nothing happens.
@coots1320 wrote:
I have deleted my old account and deleted all Spotify files on my Mac, and have tried unsuccessfully to download the program again with a new account. Please help! When I click on restart download, absolutely nothing happens.
Try using one of the following links:
For Windows - http://download.spotify.com/Spotify%20Installer.exe
For Mac - http://download.spotify.com/Spotify.dmg
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Worked like a charm!!! Thank you
same problem as the rest says error 51
I get error 17. It won't download. Any other suggestions?
That helped thank you!!
Ah I keep getting error 17, I've tried like 4 times to download Spotify again, it keeps failing, help!
You'are a top kek banter boi cause ive been trying to got spotify to work for three months, so thanks
can't get the app to work, it worked on my mac laptop forever and now won't work and can't be re-downloaded, help!
wow thanks so much
Spotify kept saying one day that whenever I opened it I would get the "The spotify application is not responding" screen so ive tried like 20 times to redownload it but it keeps telling me spotify is open somewhere? please help!!
Have you tried uninstalling the app and reinstalling?
My computer keeps saying It isnt responding either! I'm able to use spotify on my phone and on my computer (until a few days ago). I uninstalled spotify and tried to re install it multiple times and nothing is working!
How about trying the new beta? See if it works for you.
Check these download links:
Windows: https://download.spotify.com/beta/spotify_installer-1.0.26.134.g75df59f3-29.exe
OS X: https://download.spotify.com/beta/spotify-app-1.0.26.134.g75df59f3-30.dmg
This helped me! Thank you. I thought I had deleted everythng but somehow it was still running in task manager. I was able to redownload it after I ended the tasks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…