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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

29959 Views

57 replies

9 likes

  • 29959 Views
  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17658 Views

3 replies

0 likes

  • 17658 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

154166 Views

12 replies

25 likes

  • 154166 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138207 Views

47 replies

20 likes

  • 138207 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution Discover weekly playlist not updating

I'm having trouble with my discover weekly playlist, it's stopped updating every week and I don't know how to fix it. It's been a month now with the same songs and won't update. Please help!

Casual Listener

I'm having trouble with my discover weekly playlist, it's stopped updating every week and I don't know how to fix it. It's been a month now with the same songs and won't update. Please help!

nighthawk989

Roadie

31464 Views

165 replies

4 likes

Windows
  • 31464 Views
  • 165 replies
  • 4 likes

Solved!! Playlist limits

Are there any limits to the number of playlists that you can have? Am hitting the limit of Albums and I just wondered...

Roadie

Are there any limits to the number of playlists that you can have?   Am hitting the limit of Albums and I just wondered...    

Bittencourt

Spotify Star

1359 Views

4 replies

0 likes

Windows
  • 1359 Views
  • 4 replies
  • 0 likes

Solved!! DELETE

Casual Listener

Jordi

Community Legend

13258 Views

1 replies

0 likes

Mac
  • 13258 Views
  • 1 replies
  • 0 likes

Football streaming

I have just been told that you can watch live football streams through spotfy, is this true and if it is, how?

Newbie

I have just been told that you can watch live football streams through spotfy, is this true and if it is, how?

user-removed

Not applicable

4248 Views

1 replies

0 likes

Mac
  • 4248 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not loading, somebody help!!

This thing started about a week ago, I just clicked on the icon and it would'n load... I haven't done anything unusual, and I've tried to reinstall the app, but nothing helped, I don't know what to do! This is what I get when I try to open the app (d...

Casual Listener

This thing started about a week ago, I just clicked on the icon and it would'n load... I haven't done anything unusual, and I've tried to reinstall the app, but nothing helped, I don't know what to d...

benena

Casual Listener

795 Views

4 replies

0 likes

Mac
  • 795 Views
  • 4 replies
  • 0 likes

Solved!! How are the public playlists sorted on your profile? (Desktop)

When someone (or yourself) clicks on your profile, you can look at their public playlists. However I cant seem to find any organizational aspect to how these playlists are order. It would even be nice to be able to order them yourself so you can put ...

Music Fan

When someone (or yourself) clicks on your profile, you can look at their public playlists. However I cant seem to find any organizational aspect to how these playlists are order. It would even be nic...

Chels8

Visitor

46695 Views

8 replies

9 likes

Mac
  • 46695 Views
  • 8 replies
  • 9 likes

Is it possible to shuffle a playlist?

And I don't mean by pressing the shuffle button. I mean it as in shuffle the order in which the songs in the playlist are displayed. If anyone can help, thank you.

Visitor

And I don't mean by pressing the shuffle button. I mean it as in shuffle the order in which the songs in the playlist are displayed.  If anyone can help, thank you.

eduardstula

Casual Listener

208091 Views

19 replies

7 likes

Web Player
Windows
  • 208091 Views
  • 19 replies
  • 7 likes

Solved!! Spotify not loading...

If anyone can help me. As of yesterday my Spotify completly stopped working. I can open the application up, but then nothing would load I would be stuck in a black screen. Would still have the access to the menu bar, but nothing else. I was listening...

Casual Listener

If anyone can help me. As of yesterday my Spotify completly stopped working. I can open the application up, but then nothing would load I would be stuck in a black screen. Would still have the access...

pavlov33

Casual Listener

2298 Views

3 replies

2 likes

Mac
  • 2298 Views
  • 3 replies
  • 2 likes

Solved!! Streaming to Airport Express from iPhone 6s

Hi,Spotify streams perfectly from my MacBook Pro to 2nd gen Airport Express but not from my iPhone 6s. Had the same problem with my iPhone 6. I've reset/rebooted all the devices in the chain and still not working. As you can imagine it's infuriating....

Casual Listener

Hi, Spotify streams perfectly from my MacBook Pro to 2nd gen Airport Express but not from my iPhone 6s. Had the same problem with my iPhone 6. I've reset/rebooted all the devices in the chain and st...

lcrozier

Casual Listener

1614 Views

4 replies

0 likes

Mac
  • 1614 Views
  • 4 replies
  • 0 likes

Solved!! OSX Spotify After Login Without Logout When Open Will Stuck At Loading

OSX SpotifyAfter Login With FB Without Logout When ReOpen Spotify Will Stuck At Loading~Unless fully Uninstall And Reinstall and next time logout if not keep stuck!

Casual Listener

OSX Spotify After Login With FB Without Logout When ReOpen Spotify Will Stuck At Loading~ Unless fully Uninstall And Reinstall and next time logout if not keep stuck!

weizhen93

Casual Listener

693 Views

4 replies

0 likes

Mac
  • 693 Views
  • 4 replies
  • 0 likes

Solved!! All Playlists have Disappeared

Hello, I logged into Spotify today and found that all of my playlists (I had created several) have completely disappeared. What happened? How do I get them back? EDIT: I should note - I HAVE playlists - they're just not mine. It's a short list of wei...

Visitor

Hello, I logged into Spotify today and found that all of my playlists (I had created several) have completely disappeared. What happened? How do I get them back?   EDIT:  I should note - ...

user-removed

Not applicable

928 Views

7 replies

0 likes

Mac
Windows
  • 928 Views
  • 7 replies
  • 0 likes

Solved!! Sharing a playlist in Spotify with non-Facebook users

Hi, I am using a Mac and trying to share a playlist from my account to a friend's account. Neither of us are on facebook and when I go to the share option and type the Spotify username it claims that it cannot be recognised. I have tried to follow th...

Newbie

Hi,    I am using a Mac and trying to share a playlist from my account to a friend's account.  Neither of us are on facebook and when I go to the share option and type the Spotify us...

djmikeystrange

Roadie

506 Views

1 replies

0 likes

Mac
  • 506 Views
  • 1 replies
  • 0 likes

Songs Won't Play

I downloaded Spotify onto my MacBook Pro today. For a couple of hours I was able to play my songs just fine. I was in the process of organizing my songs into playlists when my issue happened. When in my song library I can play a song if I click the p...

Newbie

I downloaded Spotify onto my MacBook Pro today. For a couple of hours I was able to play my songs just fine. I was in the process of organizing my songs into playlists when my issue happened.  ...

DasPeter

Community Legend

20328 Views

3 replies

2 likes

Mac
  • 20328 Views
  • 3 replies
  • 2 likes

Solved!! Spotify app issue- mac desktop

I keep getting "You can’t open the application “Spotify” because PowerPC applications are no longer supported." error message on my macbook pro when I try to open the app. I've uninstalled and reinstalled the app, but the issue continues. Everything ...

Newbie

I keep getting "You can’t open the application “Spotify” because PowerPC applications are no longer supported." error message on my macbook pro when I try to open the app. I've uninstalled and reinst...

iRoland

Casual Listener

5171 Views

14 replies

0 likes

Mac
  • 5171 Views
  • 14 replies
  • 0 likes

Solved!! Empty playlist

My playlist got emptied the other day for some reason, not emptied by me. Is there any way to retrieve it?Playlist ID: 0vCn9olrPNfAQJAlPJcWkvI have currently added couple of tracks since it got emptied.

Newbie

My playlist got emptied the other day for some reason, not emptied by me. Is there any way to retrieve it? Playlist ID: 0vCn9olrPNfAQJAlPJcWkv I have currently added couple of tracks since...

MauriceMV

Spotify Star

1309 Views

2 replies

0 likes

Mac
  • 1309 Views
  • 2 replies
  • 0 likes

Mac - Spotify prevents the display from going sleep

After the recent upgrade to MacOSX - my monitors stop going into the sleep. At first, I thought it was OS update.I changed 'Energy Saver' setting to default and reboot and it continued to prevent. Then I investigate futher - using "pmset -g" displays...

Newbie

After the recent upgrade to MacOSX - my monitors stop going into the sleep.   At first, I thought it was OS update. I changed 'Energy Saver' setting to default and reboot and it continued ...

DJRoland

Casual Listener

729 Views

3 replies

4 likes

Mac
  • 729 Views
  • 3 replies
  • 4 likes

Solved!! Spotify is killing my MacBook

Recently, every time I start Spotify, my MacBook comes to a comlete stand still. No other apps respond and I keep getting that Chrome error of unresponsive pages. It literally takes me minutes just to successfully force quit Spotify. As soon as I for...

Casual Listener

Recently, every time I start Spotify, my MacBook comes to a comlete stand still. No other apps respond and I keep getting that Chrome error of unresponsive pages. It literally takes me minutes j...

crofootn

Casual Listener

1393 Views

4 replies

0 likes

Mac
  • 1393 Views
  • 4 replies
  • 0 likes

SOLUTION: iPhone app is skipping in 10 sec increments - I logged out and back in and it fixed itself

I had a weird problem today and wanted to share how I fixed it. I'm using the iPhone app and it started skipping. It plays 1 second and skips 10 seconds (e.g., 0:01 > 0:11 > 0:22 etc.). I was using it yesterday and it was fine. I didn't see a recent ...

Visitor

I had a weird problem today and wanted to share how I fixed it.   I'm using the iPhone app and it started skipping. It plays 1 second and skips 10 seconds (e.g., 0:01 > 0:11 > 0:22 etc.)...

MauriceMV

Spotify Star

23675 Views

1 replies

6 likes

Mac
  • 23675 Views
  • 1 replies
  • 6 likes

Spotify Prevents Mac from Sleeping or Screensaver from Activating (El Capitan)

Hi, see my attached screenshot from Activity Monitor, which shows Spotify as preventing my Mac from going into either screensaver or sleep mode. I just upgraded to El Capitan. Did not have this problem on Yosemite. And cannot find any Spotify setting...

Regular

Hi, see my attached screenshot from Activity Monitor, which shows Spotify as preventing my Mac from going into either screensaver or sleep mode.   I just upgraded to El Capitan. Did not have t...

DJRoland

Casual Listener

3729 Views

4 replies

2 likes

Mac
  • 3729 Views
  • 4 replies
  • 2 likes