Tracks are playing, but there is no sound

Reply

Tracks are playing, but there is no sound

midnight_315
Newbie

Plan

Free

 

Device

Macbook Pro 2018

Operating System

macOS Mojave 10.14.4

 

Spotify Version

1.1.5.153.gf614956d

 

My Question or Issue

The app seems to be working completely fine except the fact that there is no sound whatsoever. I've tried rebooting the mac and reinstalling the app as described here with no success.

 

There is also no sound when using wireless devices (AirPods and bluetooth speakers) as well as 3.5 mm jack headphones.

26 Replies

Xenia
Moderator
Moderator

Hi everyone,

 

Thanks for reaching out about this in the Community!

 

If you're having playback issues on your Mac, we recommend checking out this ongoing issue thread and following the steps in the Status Updated

 

Hope this info is useful. Give us a shout if you have any further questions.

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

ramo5150
Visitor
My new Spotify is not playing audio when VPN is on.

Should none of the above steps work for you, let us know by adding your +VOTE and leaving a comment with the following details below:
Exact Spotify version. : 1.1.41.634.gc2c73ca7
Device (make + model) + OS version. : iMac OS 10.13.6
Time & date the issue last happened (include timezone). : Sep. 16, 2020. 8:20am Pacific
Exact steps to reproduce the issue: No audio when VPN is on.
Troubleshooting steps you've tried so far. Turned off VPN and Worked.

Ver
Moderator
Moderator

Hey there @ramo5150,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

We appreciate the time you took to give us your feedback and we'll make sure to pass it to the right team. You can also head here and post it there. That way we can also keep track of the matter.

 

If you have questions, you know where to find us.

 

Stay safe!

 

 

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

antonephoto
Casual Listener

I had this same problem but I also listen to music on my iphone App so I checked that and saw that I had the volume slider all the way down there even though it was all the way up on my desktop so moral to the story if your going to switch back n forth between the 2 make sure BOTH volumes are up. 

Elena
Moderator
Moderator

Hey there @antonephoto!

 

Thanks for reaching out.

 

Could you try restarting your phone to see if that makes any difference for you?

 

If you still experience this, it might be caused by an issue with your device's cache. Not to worry, performing a clean reinstall of the app with the steps here should help solve this.

 

You can also keep an eye on the ongoing issue we have here for more info and updates about this issue.

 

We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

nicklenko
Newbie

I had this issue too - it was just the Spotify app volume control - which weirdly doesn't reset to a default volume when you reinstall the app or restart.

w_jrjqni-g86a
Newbie
I tried everything, and this is what solved my issue! Such a funny thing for me to overlook
SUGGESTED POSTS