Unable to login with correct Facebook credentials

[WickedNoir]

I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to login to Facebook with no problems, but Spotify said my username or password is incorrect, which is not right at all. And when I tried logging out of Facebook to login to Spotify manually with my facebook credentials, I got the same error message from Spotify, but somehow I was logged back into Facebook through this process, which means my credentials work. Help!

[cnieva]

Hi,

I'm having this issue again, I can't login to the web player with me facebook account. My machine is with windows 7 and chrome.

Thanks,

Cristian

[Peter__]

@cnieva - What error message do you get?

[cnieva]

@Peter - I'm getting: wrong user name and password.

[Peter__]

Weird, are you using the Login with Facebook button rather than entering your username?

[cnieva]

When I get to the web player login page I click on the start session link, and then in the login with facebook button, and after it I get the wrong user/pwd message.

[JP_]

Hi Guys...

I have been having the same problem whit my login through Facebook. I keep getting a 404 error, but I cant change my country whitout login my account. How can I do this?

Tks
😉

[thanh118]

I can't login into spotify on both my laptop and my phone (I'm paying for premium)

I've tried many things! 

- Logging in by clicking the facebook button

- Manually typing in my username and password

- Restarted my laptop and phone

- Reinstall Spotify 

- Gone back to facebook to change my password and then re-entered the new password into Spotify 

But I keep getting ERROR: 404 or telling me that my username and password are incorrect.

Another window pops up with "Spotify desktop client communication failed."

Also I've tried to login for the webplayer via the facebook page and it says my username and password are incorrect. 

Can someone help? 

[thanh118]

I can't login into spotify on both my laptop and my phone (I'm paying for premium)

I've tried many things! 

- Logging in by clicking the facebook button

- Manually typing in my username and password

- Restarted my laptop and phone

- Reinstall Spotify 

- Gone back to facebook to change my password and then re-entered the new password into Spotify 

But I keep getting ERROR: 404 or telling me that my username and password are incorrect.

Another window pops up with "Spotify desktop client communication failed."

Also I've tried to login for the webplayer via the facebook page and it says my username and password are incorrect. 

Can someone help? 

[Reidster]

I still can't log in (404 error).  Ever sense I got a new iphone, none of my devices will accept the facebook log in.  I have quite, re downloaded and everything . . .  its been two weeks  . . .  still nothing.  

[user-removed]

I'm having similar problems with the webplayer. I just uninstalled the desktop app because it had suddenly failed to start properyl - to save space I thought I'd use the web player.
Clicking the facebook login button makes three dots (ellipses) appear and they start cycling like it's doing something but it never does.
Clearly I can log in with facebook to this forum - it's just the web player.

[falarosee]

Yes, having the issue right now. Spotify web player is telling me when I try logging in via facebook that my username or password is incorrect. Clearly it is not, since I was able to login here. Please solve.

[karismatic]

I have forgotten my username on one of my accounts so i click forgotten password, then enter my email address but it says im using facebook credentials to log in, but i dont even have a facebook attatched to that email address

[falarosee]

Unfortunately I still have not recieved an answer to this issue:

I have a spotify account that is linked to my facebook. A couple weeks ago the spotify web player login began to be stuck at 'connecting to spotify'.

When I try to login to the spotify web player using private browsing mode and put in my facebook login details it tells me that my username or password is incorrect. This is not the case, since I can login to my facebook. Also I am logged in the spotify community using my facebook login details right now. 

I have seen that other people seem to have or have had this issue too, but none of the fixes work for me. What is going on here? Please fix.

All the best

fala

[falarosee]

I still have this issue. Login is stuck at 'connecting to spotify', or when I try to login manually, using my Facebook credentials via private browsing mode, it tells me my 'username or password is incorrect'. This is not the case, since I can login to Facebook without issue and am actually logged into this community using my Facebook credentials.

Please fix.

All the best,
fala

[MattSuda]

@falarosee 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[MattSuda]

@karismatic 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[user-removed]

Hi, I have had this same issue today and its driving me nuts trying to sort it out. Have uninstalled and reinstalled spotify, changed my Facebook password and logged into that no problem, but cannot get into Spotify via the Facebook SSO. In  uninstalling and reinstalling Spotify one of my computers now wont open Spotify - its a 10 year old laptop so that may be the issue. Unfortunately it is the one connected to my stereo so even if I can get the login sorted I dont know if I can then get an older version of Spotify back on that laptop.

I could not sign in to post onto this community and had to set up another account to so.

Any helpers out there?

Thanks

[TSchnakenberg]

How Do I sign in on my laptop. My cell phone signs in fine but I can't get my laptop to sign in. I am using the ppassword and username correctly Facebook won't sign in either.

[Mac3ias2u]

Everytime I GO TO sPOTIFY HOMEPAGE TO LOG ON...FACEBOOK ALSO...I GET A MESSAGE THAT SAYS...YOU ARE ALREDY SIGNED UP ON FACEBOOK..AND WHEN I GO TO LOG ON MANUAL...IT SAYS MY USERNAME...I USE MY EMAIL...AND PASSWORD IS INCORRECT...EVEN AFTER I HAVE RESET MY PASSWORD 5 TIMES NOW...WHAT CAN I DO?

[user-removed]

@Mac3ias2u

Hello:

You will need to contact spotify support to fix you account issues. Please go to this url

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

and fill out the contact form. If you get an automated response directing you back to the community boards reply back to that email, even if it is from a noreply and a customer support rep will get with you shortly.