Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have been able to login to Spotify web player with Facebook for the last few months without issue. Today, for whatever reason, I am unable to login with my Facebook credentials. I am still able to login to Facebook with no problems, but Spotify said my username or password is incorrect, which is not right at all. And when I tried logging out of Facebook to login to Spotify manually with my facebook credentials, I got the same error message from Spotify, but somehow I was logged back into Facebook through this process, which means my credentials work. Help!
Solved! Go to Solution.
I am still having this error. I have been unable to login on all devices and never logged out to begin with. I would appreciate if you could help get my account back to normal. Thank you.
Hello:
If you go here: https://www.spotify.com/account/overview/ and look to the lower right where the big button that says SIGN OUT EVERYWHERE. Are you now able after doing a log out everywhere to get back into your Spotify account through the apps?
What is the solution to the login issue where all spotify devices and even on computer reject facebook login credentials when they are undoubtably correct?
Thank you!
I never had problems connecting through Facebook until today- I went in and reset my FB PW- still wont let me Thanks
I'm having the exact same issue.
Trying to log in to the web player with Facebook credentials. Receiving the "Incorrect username/password" message although I am logged in to Facebook website.
I have tried logging out of Facebook and trying to access the web player via the Spotify website instead of my bookmark but to no avail. It was working for me Monday and now I haven't been able to use the web player.
I'm having the exact same issue. Trying to log in to the web player with Facebook credentials. Receiving the "Incorrect username/password" message although I am logged in to Facebook website.
I have tried logging out of Facebook and trying to access the web player via the Spotify website instead of my bookmark but to no avail. It was working for me Monday and now I haven't been able to use the web player.
i am still having problems!
@meahtenoha wrote:Hey again everyone! Anyone still having trouble with this?
You should now be able to log in without any issues.
I'm having this issue too, I had premium and canceled it because of this....
Hi Meredith,
I'm still having this problem. The web page continues saying "Incorrect username or password" but they are both correct.
Is there anything at all I have to do?
Thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…