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I use the Spotify web player exclusively on my Mac, and found that two days ago it's just outright skipping songs, sometimes after not playing them at all, sometimes after playing 1-3 seconds of the song, however rarely one song will play just fine.
I've tried using a different account, clearing my cache and cookies, disabling my addons, but nothing's worked.
I use Spotify on Firefox on a Mid-2012 Mac running Catalina. The web player's run perfectly fine in the past and nothing on this computer has heavily changed since it last worked fine. My internet connection is fine.
People seem to have encountered this issue in the past, but I've tried as much as I can from those threads and nothing appears to work.
Hey there @CntrolCoreAngel,
Thanks for reaching out here in the Community, and welcome 🙂
We'd first recommend making sure that your browser is running it's latest version.
If this doesn't do the trick, could you check if the same thing happens with a different browser?
Keep us posted on how it goes.
Thanks for posting.
Could you let us know if you experience the same thing when using an incognito window or a different browser altogether? Does the same thing happen on other devices as well?
Keep us posted.
I've tried it in an incognito window with an alternate account and it still doesn't work. I've cleared cache and cookies before of course. The Firefox browser (32-Bit) is the last option for this old netbook with atom cpu (32 bit). It is the only supported browser and there is no Desktop app (32 bit) anymore for that system. I've just got an update fire the browser last weekend. So it is up-to-date.
Hi there @orborb01,
Thank you for your reply and confirmation.
Can you ensure plug-ins are whitelisted: Settings > Advanced > Privacy > Plugins > Manage Exceptions > http://spotify.com.
On another note, can you try restarting your router to see if the issue persist?
We'll keep an eye out for your reply.
I've managed exceptions for spotify.com and restarted the router. It didn't help. I use the latest Firefox browser for Linux Mint on an old 32-bit netbook. It is the only browser for this system, that still supports the Spotify webplayer. I only have this problem on this system. On other PCs I don't have this issue. All other audio streaming services work perfectly with this version of Firefox. So I don't think there is a general problem with my system.
Thanks for the detailed explanation of the troubleshooting you've tried @orborb01!
Could you send us a video recording of what the issue looks like exactly?
Does this happen only when listening to song, or with playlists as well?
We'd also suggest making sure that your sound drivers are up to date.
Keep us in the loop!
Thank you so far! A song in any playlist starts to play and sometimes I can hear the first 9 seconds of a song. After that it skips to the next song. Sometimes the playing just stops after a few seconds and nothing happens until I refresh the browser. If there would be an issue with the audio driver, I couldn't hear any music at all on Spotify. Unfortunately it is not possible to record a video on that old netbook.
I've updated the Linux system and the Firefox browser. All audio files are played well at other audio streaming platforms. So I can't imagine that there is an issue with the audio drivers. It was a fresh installation of Linux Mint and the Spotify webplayer worked well for months. The issue suddenly started without making any changes to my system. I've only used this netbook for listening to music. Every other music I am listening to on it works well (internet radio stations, audio files, alternate audio streaming services to Spotify).
Thank you for getting back to us and confirming what you've done so far.
Could you try flushing the DNS of your Linux? This way the whole system can remove any saved cache, this step more thorough than a regular cache clearing done on the browser.
Keep us posted!
I already did a DNS flush. Unfortunately I didn't help with this specific problem.
Thanks for the follow up.
Is it possible to connect your PC to a different internet network and see how it works?
Also, can you try disabling momentarily the Firewall and the Antivirus on your PC, and try again?
Let us know how it goes.
Thank you for getting back to us.
Could you please follow the steps provided in this thread to update your Widewine plugin in Firefox, and let us know if it helps?
We'll be on the lookout.
Hi there @orborb01,
Thanks for giving those steps a try!
After all this troubleshooting, we feel this is most likely isolated to your device or specific setup.
We understand that it can feel frustrating when things don't work as you'd like them to. Rest assured that we're always trying to improve as we continuously strive to do better, but we’re not able to confirm if or when your specific issue will be resolved.
Let us know if we can help you with anything else.
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