Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
5489 Views
1 replies
0 likes

5489 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
7489 Views
1 replies
0 likes

7489 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
5121 Views
1 replies
3 likes

5121 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
42775 Views
19 replies
1 likes
music stops

42775 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
167371 Views
0 replies
35 likes
Mac

167371 Views
0 replies
35 likes

Mac desktop client showing password as username

Hello,I signed up for a free account, and when using the Mac desktop client (2015 Macbook Pro 15", High Sierra (10.13.6)), it displays my password where the username should be. Also, it does not accept my username when logging in; I must use my email...

Telosapien
Newbie
Hello, I signed up for a free account, and when using the Mac desktop client (2015 Macbook Pro 15", High Sierra (10.13.6)), it displays my password where the username should be. Also, it...
2018-12-10 12:23:44 AM
2018-12-17 2:06:31 PM
user-removed
Not applicable
407 Views
1 replies
1 likes

407 Views
1 replies
1 likes

Whenever I click on an album it doesn't even load at all

PlanPremiumCountryAustraliaDeviceiMac (late 2015)Operating SystemOS Mojave My Question or IssueI've had this problem where about 80% of the time, I go to click on an album or even search something up, but the album or search result just won't load at...

RakkTunes
Newbie
Plan Premium Country Australia Device iMac (late 2015) Operating System OS Mojave My Question or Issue I've had this problem where about 80% of the time, I go to click on an album or...
2018-12-06 11:52:27 PM
2018-12-17 1:44:48 PM
Loxer
Community Legend
364 Views
1 replies
0 likes

364 Views
1 replies
0 likes

Wrapped 2018 playlist not representative

PlanFreeCountryAustraliaDeviceiPhone 8, Macbook Air & IPad Air 2)Operating System(iOS 12) Hi Spotify,I didnt receive an email based on the 2018 wrapped stats. I have been a member of spotify for over a year but only verified today. I searched up the ...

Screen Shot 2018-12-16 at 4.38.57 pm.png

user-removed
Visitor
Plan Free Country Australia Device iPhone 8, Macbook Air & IPad Air 2) Operating System (iOS 12) Hi Spotify, I didnt receive an email based on the 2018 wrapped stats. I h...
2018-12-16 6:42:27 AM
2018-12-17 5:57:03 AM
landonharris88
Composer
539 Views
3 replies
1 likes

539 Views
3 replies
1 likes

strawberries and cigarettes - troye sivan/love, simon

hi so where did my top song of the year disappear to who do i contact? sges gone from everyones spotify but i can still play hder from my phone but not mine or anyone elses laptop/device. help. PlanPremiumCountry Netherlands ]

goodcliches
Casual Listener
hi so where did my top song of the year disappear to who do i contact? sges gone from everyones spotify but i can still play hder from my phone but not mine or anyone elses laptop/device. help. ...
2018-12-08 1:50:20 AM
2018-12-16 9:54:13 PM
goodcliches
Casual Listener
20804 Views
4 replies
11 likes

20804 Views
4 replies
11 likes

Lower the ad volume

My Question or Issue Its a pretty awful strategy to annoy people into paying for your service. The ads are intentionally too loud for that purpose and you know that. Its ridiculous.

Ramiell
Newbie
My Question or Issue Its a pretty awful strategy to annoy people into paying for your service. The ads are intentionally too loud for that purpose and you know that. Its ridiculous.
2018-11-24 9:58:33 PM
2018-12-16 8:36:28 PM
Taitsu
Newbie
672 Views
2 replies
1 likes

672 Views
2 replies
1 likes

Superuser Contribution Chromecast not connecting

I've been able to connect to my chromecast devices through spotify connect in the past, but as of yesterday, I haven't been able to connect to any chromecast device. I've rebooted everything and tested other apps with the chromecasts, and they seemed...

discoduckling
Newbie
I've been able to connect to my chromecast devices through spotify connect in the past, but as of yesterday, I haven't been able to connect to any chromecast device. I've rebooted everything and...
2018-11-29 6:50:44 PM
2018-12-16 2:39:16 PM
Colin_S
Regular
1270 Views
4 replies
1 likes

1270 Views
4 replies
1 likes

Artist View Track Sort Order

Most of my music collection consists of orchestral music. A big issue is the order of movements are reversed. A symphony album will be sorted from IV - III - II - I. You do not listen to a symphony in reverse order for gods sake. There is no way to s...

Screen Shot 2018-12-15 at 10.43.49 AM.png

jlzd4-_6mgpbb
Newbie
Most of my music collection consists of orchestral music. A big issue is the order of movements are reversed. A symphony album will be sorted from IV - III - II - I. You do not listen to...
2018-12-15 7:45:22 PM
407 Views
0 replies
0 likes

407 Views
0 replies
0 likes

Spotify sort by title/artist/album/time/popularity then playing a song not working

Plan: PremiumCountry:Australia Device:MacBook Air Early 2015Operating System:iOS 10 My Question or Issue: Hi,Whenever I sort an artist's Songs by either title, artist, album, time or popularity, and then I select a song, it does not play the correct ...

Anthony_258
Newbie
Plan: Premium Country: Australia Device: MacBook Air Early 2015 Operating System: iOS 10 My Question or Issue: Hi, Whenever I sort an artist's Songs by either ti...
2018-09-20 8:54:15 AM
2018-12-14 3:45:25 PM
coolpanama
Casual Listener
7394 Views
7 replies
6 likes

7394 Views
7 replies
6 likes

[Desktop MAC] Wrong user name after update

PlanPremiumCountryFranceDeviceMacBook Pro Early 2015Operating SystemMojave 10.14.1 My Question or Issue After upgrading Spotify to version 1.0.95.289.g342899da my user name displayed in the app was changed, as you can see in the following screenshot....

jeljaik
Newbie
Plan Premium Country France Device MacBook Pro Early 2015 Operating System Mojave 10.14.1 My Question or Issue After upgrading Spotify to version 1.0.95.289.g342899da my u...
2018-12-14 12:15:41 PM
322 Views
0 replies
0 likes

322 Views
0 replies
0 likes

Won't play local files

Plan: PremiumCountry: USA Device: iPhone 7+ iOS 12.1, MBP 15" High Sierra This issue happens regardless of the device I'm playing. Simply put, when I try to play a song in Spotify that is a song I have saved locally, it will not play. I get the error...

smittyfied
Newbie
Plan: Premium Country: USA Device: iPhone 7+ iOS 12.1, MBP 15" High Sierra This issue happens regardless of the device I'm playing. Simply put, when I try to play a song in Spoti...
2018-12-12 4:43:36 PM
1961 Views
0 replies
1 likes

1961 Views
0 replies
1 likes

Solved!!Superuser Contribution Cannot show full podcast lists

PlanFreeDeviceMacbook Pro mid-2015Operating SystemmacOS 10.14.1My Question or Issue From Android version, I can see that I subscribed many podcasts: BUT, at macOS version, I can only see six, I cannot find others!!

RobberPhex
Casual Listener
Plan Free Device Macbook Pro mid-2015 Operating System macOS 10.14.1 My Question or Issue From Android version, I can see that I subscribed many podcasts: BUT, at macOS ve...
2018-11-30 7:45:45 AM
2018-12-11 8:36:25 AM
Peter
Spotify Legend
1890 Views
3 replies
0 likes

1890 Views
3 replies
0 likes

[BUG] Elysian artist page conflates at least two different artists.

PlanPremiumCountryUS DeviceMacBook Pro Mojave 10.14.1, repeatable on Pixel 2 XL Android Pie My Question or Issue Navigating to the Elysian artist page through search, or navigating by artist name in other playlists leads to an artist page with differ...

matt_tighe
Newbie
Plan Premium Country US Device MacBook Pro Mojave 10.14.1, repeatable on Pixel 2 XL Android Pie My Question or Issue Navigating to the Elysian artist page through...
2018-12-11 1:15:10 AM
317 Views
0 replies
0 likes

317 Views
0 replies
0 likes

Play Spotify song from Slack

PlanPremiumCountry United StatesDevice(Macbook Pro late 2014)Operating System(MACOS 10.14) Going off of this question, when using Slack, is there a way that I can click the 'play' button and have it play the full song within the Slack client? Current...

Mattmur
Casual Listener
Plan Premium Country United States Device (Macbook Pro late 2014) Operating System (MACOS 10.14) Going off of this question, when using Slack, is there a way that I can click th...
2018-12-10 11:11:07 PM
601 Views
0 replies
5 likes

601 Views
0 replies
5 likes

Spotify on Google Home

Hi: Just bought a Google Home Hub and I am on the free Spotify platform. I have an android phone. The Home app says it is linked to Spotify but when I ask the Hub to play Spotify, it shows the launch of the app but the load never resolves. All I see ...

sueschew
Newbie
Hi: Just bought a Google Home Hub and I am on the free Spotify platform. I have an android phone. The Home app says it is linked to Spotify but when I ask the ...
2018-12-09 7:44:44 PM
386 Views
0 replies
0 likes

386 Views
0 replies
0 likes

Solved!! High memory usage

PlanPremiumCountrySweden DeviceMac Mini Late 2014Operating SystemmacOS 10.14.1 My Question or Issue I'm having high memory usage. From time to time I need to restart Spotify to reset it.

zappe
Gig Goer
Plan Premium Country Sweden Device Mac Mini Late 2014 Operating System macOS 10.14.1 My Question or Issue I'm having high memory usage. From time to time I need to rest...
2018-12-04 10:04:34 PM
2018-12-09 1:41:23 PM
zappe
Gig Goer
5715 Views
7 replies
0 likes

5715 Views
7 replies
0 likes

Superuser Contribution Wi-Fi Issues with Libratone Zipp & Spotify Connect with Macbook Airplay/Android

I couldn't reply to a previous post regarding issues with connecting the Wi-Fi features of the Libratone Zipp to Spotify Connect. I have been banging my head against the wall trying to figure out why the Wi-Fi was not connecting to the Zipp via the L...

DiamondDriver
Newbie
I couldn't reply to a previous post regarding issues with connecting the Wi-Fi features of the Libratone Zipp to Spotify Connect. I have been banging my head against the wall trying ...
2018-12-03 5:01:05 PM
2018-12-08 1:30:30 PM
Peter
Spotify Legend
2092 Views
1 replies
1 likes
Libratone
Spotify
Wi-Fi

2092 Views
1 replies
1 likes

Superuser Contribution Can't drag song from "Now Playing" in Queue to a playlist

If you're looking at your play queue and try to drag the *Now Playing* song to a playlist, the cursor just says "0 items". You can still click the "..." on the song to add it to a playlist, but dragging should work too. Experienced in 1.0.65.320 on m...

mikeroach
Newbie
If you're looking at your play queue and try to drag the *Now Playing* song to a playlist, the cursor just says "0 items". You can still click the "..." on the song to add it to a playlist, but dragg...
2017-10-10 10:50:35 AM
2018-12-08 1:26:19 PM
Peter
Spotify Legend
1344 Views
4 replies
11 likes

1344 Views
4 replies
11 likes

Superuser Contribution Cannot drag a song from the "Now Playing" in the "Play Queue" to a Playlist

Plan: Family/PremiumPlanUSA Device: MacBook Pro 2017Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist Reproduction steps:Create a playlist (not a shared one if that matters)Begin playing...

arobi
Newbie
Plan: Family/PremiumPlan USA Device: MacBook Pro 2017 Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist &nbsp...
2018-11-27 7:48:13 PM
2018-12-08 1:24:58 PM
Peter
Spotify Legend
808 Views
1 replies
5 likes
Bug Playlist
Mac Desktop App

808 Views
1 replies
5 likes

Solved!!Superuser Contribution All downloaded playlists suddenly reset, all local files missing.

PlanPremiumCountryAustraliaDeviceMacbook AirOperating SystemMacOSMy Question or IssueSo I was moving a followed playlist within a folder, and immediately after, all my downloaded playlists suddenly registered undownloaded and started downloading ever...

user-removed
Visitor
Plan Premium Country Australia Device Macbook Air Operating System MacOS My Question or Issue So I was moving a followed playlist within a folder, and immediately after, all my downloaded pl...
2018-11-29 8:36:43 AM
2018-12-08 1:17:24 PM
Peter
Spotify Legend
761 Views
1 replies
0 likes

761 Views
1 replies
0 likes

Superuser Contribution When selecting from playlist without shuffle on, Spotify queues entire playlist from track 1

PlanPremiumCountry CanadaDeviceMacbook air mid 2013, Operating SystemMacOS 10.14.1, 1.0.93.242.gc2341a27My Question or IssueWhen selecting a song from a ~130 entry playlist, regardless of what track of the playlist is selected, the queue will automat...

stefgeiger
Casual Listener
Plan Premium Country Canada Device Macbook air mid 2013, Operating System MacOS 10.14.1, 1.0.93.242.gc2341a27 My Question or Issue When selecting a song from a ~130 entry pl...
2018-11-23 1:39:06 AM
2018-12-08 1:04:34 PM
Peter
Spotify Legend
607 Views
2 replies
1 likes

607 Views
2 replies
1 likes

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