Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
4169 Views
1 replies
0 likes

4169 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6293 Views
1 replies
0 likes

6293 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4287 Views
1 replies
3 likes

4287 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
40948 Views
19 replies
1 likes
music stops

40948 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166303 Views
0 replies
35 likes
Mac

166303 Views
0 replies
35 likes

Spotify on Google Home

Hi: Just bought a Google Home Hub and I am on the free Spotify platform. I have an android phone. The Home app says it is linked to Spotify but when I ask the Hub to play Spotify, it shows the launch of the app but the load never resolves. All I see ...

sueschew
Newbie
Hi: Just bought a Google Home Hub and I am on the free Spotify platform. I have an android phone. The Home app says it is linked to Spotify but when I ask the ...
2018-12-09 7:44:44 PM
368 Views
0 replies
0 likes

368 Views
0 replies
0 likes

Solved!! High memory usage

PlanPremiumCountrySweden DeviceMac Mini Late 2014Operating SystemmacOS 10.14.1 My Question or Issue I'm having high memory usage. From time to time I need to restart Spotify to reset it.

zappe
Gig Goer
Plan Premium Country Sweden Device Mac Mini Late 2014 Operating System macOS 10.14.1 My Question or Issue I'm having high memory usage. From time to time I need to rest...
2018-12-04 10:04:34 PM
2018-12-09 1:41:23 PM
zappe
Gig Goer
5537 Views
7 replies
0 likes

5537 Views
7 replies
0 likes

Superuser Contribution Wi-Fi Issues with Libratone Zipp & Spotify Connect with Macbook Airplay/Android

I couldn't reply to a previous post regarding issues with connecting the Wi-Fi features of the Libratone Zipp to Spotify Connect. I have been banging my head against the wall trying to figure out why the Wi-Fi was not connecting to the Zipp via the L...

DiamondDriver
Newbie
I couldn't reply to a previous post regarding issues with connecting the Wi-Fi features of the Libratone Zipp to Spotify Connect. I have been banging my head against the wall trying ...
2018-12-03 5:01:05 PM
2018-12-08 1:30:30 PM
Peter
Spotify Legend
1997 Views
1 replies
1 likes
Libratone
Spotify
Wi-Fi

1997 Views
1 replies
1 likes

Superuser Contribution Can't drag song from "Now Playing" in Queue to a playlist

If you're looking at your play queue and try to drag the *Now Playing* song to a playlist, the cursor just says "0 items". You can still click the "..." on the song to add it to a playlist, but dragging should work too. Experienced in 1.0.65.320 on m...

mikeroach
Newbie
If you're looking at your play queue and try to drag the *Now Playing* song to a playlist, the cursor just says "0 items". You can still click the "..." on the song to add it to a playlist, but dragg...
2017-10-10 10:50:35 AM
2018-12-08 1:26:19 PM
Peter
Spotify Legend
1276 Views
4 replies
11 likes

1276 Views
4 replies
11 likes

Superuser Contribution Cannot drag a song from the "Now Playing" in the "Play Queue" to a Playlist

Plan: Family/PremiumPlanUSA Device: MacBook Pro 2017Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist Reproduction steps:Create a playlist (not a shared one if that matters)Begin playing...

arobi
Newbie
Plan: Family/PremiumPlan USA Device: MacBook Pro 2017 Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist &nbsp...
2018-11-27 7:48:13 PM
2018-12-08 1:24:58 PM
Peter
Spotify Legend
778 Views
1 replies
5 likes
Bug Playlist
Mac Desktop App

778 Views
1 replies
5 likes

Solved!!Superuser Contribution All downloaded playlists suddenly reset, all local files missing.

PlanPremiumCountryAustraliaDeviceMacbook AirOperating SystemMacOSMy Question or IssueSo I was moving a followed playlist within a folder, and immediately after, all my downloaded playlists suddenly registered undownloaded and started downloading ever...

user-removed
Visitor
Plan Premium Country Australia Device Macbook Air Operating System MacOS My Question or Issue So I was moving a followed playlist within a folder, and immediately after, all my downloaded pl...
2018-11-29 8:36:43 AM
2018-12-08 1:17:24 PM
Peter
Spotify Legend
731 Views
1 replies
0 likes

731 Views
1 replies
0 likes

Superuser Contribution When selecting from playlist without shuffle on, Spotify queues entire playlist from track 1

PlanPremiumCountry CanadaDeviceMacbook air mid 2013, Operating SystemMacOS 10.14.1, 1.0.93.242.gc2341a27My Question or IssueWhen selecting a song from a ~130 entry playlist, regardless of what track of the playlist is selected, the queue will automat...

stefgeiger
Casual Listener
Plan Premium Country Canada Device Macbook air mid 2013, Operating System MacOS 10.14.1, 1.0.93.242.gc2341a27 My Question or Issue When selecting a song from a ~130 entry pl...
2018-11-23 1:39:06 AM
2018-12-08 1:04:34 PM
Peter
Spotify Legend
572 Views
2 replies
1 likes

572 Views
2 replies
1 likes

Local files don't even show up on iPhone

PlanPremiumCountryUnited statesDeviceiPhone XROperating SystemiOS 12.1 My Question or IssueI've been troubleshooting for a while, and none of the online forums have helped me yet. I have some local files on my computer, playing correctly in iTunes wi...

jarrettlevi
Music Fan
Plan Premium Country United states Device iPhone XR Operating System iOS 12.1 My Question or Issue I've been troubleshooting for a while, and none of the online forums have helped me...
2018-12-03 5:16:10 PM
2018-12-08 12:54:41 PM
AeroZ
Composer
3993 Views
21 replies
2 likes

3993 Views
21 replies
2 likes

Enormous amount of space used on internal SSD while external drive connected for offline storage

PlanpremiumCountryusa Devicemacbook airOperating SystemEl Capitan 10.11.6 My Question or IssueSpotify is using over 20GB on my internal SSD even though I have an external drive connected and set for offline storage location. I currently have aprox 20...

showmx
Regular
Plan premium Country usa Device macbook air Operating System El Capitan 10.11.6 My Question or Issue Spotify is using over 20GB on my internal SSD even though I have an exter...
2018-12-05 1:14:46 AM
2018-12-07 11:53:49 PM
showmx
Regular
1497 Views
2 replies
0 likes

1497 Views
2 replies
0 likes

Profile Picture

PlanPremiumCountry U. SDeviceMacBook Pro 13Operating SystemOS X Yosemite My Question or IssueI’ve been trying to upload a new profile picture, but every time I try to upload my picture, it gets rotated. I have tried updating Spotify, rotating pics ma...

juicetin101
Casual Listener
Plan Premium Country U. S Device MacBook Pro 13 Operating System OS X Yosemite My Question or Issue I’ve been trying to upload a new profile picture, but every ti...
2018-12-06 8:34:44 AM
2018-12-07 9:01:07 PM
juicetin101
Casual Listener
476 Views
2 replies
0 likes

476 Views
2 replies
0 likes

Solved!! Spotify doesn't show the icons of playlists and artists

PlanPremiumCountry The NetherlandsDeviceMacbookOperating SystemiOS Mojave My Question or IssueI have this problem for a few months now. There are no images appear when I want to browser or search for related artists. It's getting annoying becuase non...

DianaK
Casual Listener
Plan Premium Country The Netherlands Device Macbook Operating System iOS Mojave My Question or Issue I have this problem for a few months now. There are no images appea...
2018-12-04 12:08:54 AM
2018-12-07 6:46:27 PM
Loxer
Community Legend
1155 Views
3 replies
0 likes

1155 Views
3 replies
0 likes

Solved!! App shows blank screens, stops playing, has to be force quit

PlanFreeCountryGermany DeviceMac Mini (Late 2012)Operating SystemmacOS 10.14.1 My Question or Issue Spotify shows blank screens/infinite loaders after 2-3 navigations. The app then also stops playing any music or ad (if it has to do a network request...

DoIEvenMatter
Regular
Plan Free Country Germany Device Mac Mini (Late 2012) Operating System macOS 10.14.1 My Question or Issue Spotify shows blank screens/infinite loaders after 2-3 navigat...
2018-12-06 10:36:46 PM
2018-12-07 5:21:50 PM
Loxer
Community Legend
788 Views
1 replies
0 likes
blank screen
Force Quit
infinite loader
macOS
macOS X
osx

788 Views
1 replies
0 likes

"This site can’t provide a secure connection"

Hey guys, So Ive been tryingt to access the spotify homepage from the Chrome server, and no matter what way I try to access it, it keeps popping up with message:Any help with how to get rid of this would be greatly appreciated; I have already tried t...

MvW2000
Newbie
Hey guys, So Ive been tryingt to access the spotify homepage from the Chrome server, and no matter what way I try to access it, it keeps popping up with message: Any help with how to ge...
2018-12-06 9:22:51 PM
2018-12-07 5:15:44 PM
Loxer
Community Legend
2627 Views
1 replies
0 likes

2627 Views
1 replies
0 likes

I can't go to artist page

PlanFree/PremiumCountryEcuadorDeviceMacbook Pro mid 2010Operating SystemmasOS High Sierra My Question or IssueI recently formated my mac and when reinstalling spotify and my music, on my local files I don't get the link to head over to the artist pag...

dwalo
Newbie
Plan Free/Premium Country Ecuador Device Macbook Pro mid 2010 Operating System masOS High Sierra My Question or Issue I recently formated my mac and when reinstallin...
2018-12-06 12:58:11 AM
376 Views
0 replies
0 likes

376 Views
0 replies
0 likes

Friends List Will Not Load

PlanPremiumCountry United StatesDevice(Mac Book Air Late 2016)Operating System(Mojave) My Question or Issue I have been unable to access my Facebook Friends list in the Find Friends. I have done all of the work around previously suggested on other th...

timthemusicman1
Newbie
Plan Premium Country United States Device (Mac Book Air Late 2016) Operating System (Mojave) My Question or Issue I have been unable to access my Facebook Friends list in...
2018-12-06 9:10:59 PM
435 Views
0 replies
2 likes

435 Views
0 replies
2 likes

MÚSICA bleep-PASSA SOZINHA

PlanFree/PremiumCountry BrazilDeviceMacbook AirOperating System(iOS) My Question or Issue Instelei o aplicativo no meu computador e as músicas passam sozinhas.Já desinstalei e reeinstalei e nada mudou. Alguém pode ajudar?

SSERGIOFTERCA
Newbie
Plan Free/Premium Country Brazil Device Macbook Air Operating System (iOS) My Question or Issue Instelei o aplicativo no meu computador e as músicas passam sozinhas. J...
2018-12-06 8:47:39 PM
321 Views
0 replies
0 likes

321 Views
0 replies
0 likes

Superuser Contribution Cannot sort songs on individual artist pages in "Your Music" .

PlanPremiumCountrySweden Device(PC, Macbook Pro)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI am unable to sort the individual artistpages under "Artist" in "Your Music". For some reason on my PC and my Macbook the songs are sorted ...

rockborris
Casual Listener
Plan Premium Country Sweden Device (PC, Macbook Pro) Operating System (iOS 10, Windows 10,etc.) My Question or Issue I am unable to sort the individual artistpages under "Artis...
2018-11-29 3:38:22 PM
2018-12-06 3:53:54 PM
Peter
Spotify Legend
636 Views
1 replies
0 likes

636 Views
1 replies
0 likes

Superuser Contribution playlist: can't find my music in local files although on hd

PlanFreeCountryAustria DeviceMacbook Pro mid 2015Operating SystemMacOS 10.12.6 My Question or Issue playlist: can't find my music in local files although on hd

user-removed
Visitor
Plan Free Country Austria Device Macbook Pro mid 2015 Operating System MacOS 10.12.6 My Question or Issue playlist: can't find my music in local files although on hd
2018-11-30 1:43:32 PM
2018-12-06 2:56:36 PM
Peter
Spotify Legend
758 Views
3 replies
0 likes

758 Views
3 replies
0 likes

Solved!!Superuser Contribution 'Podcasts' tab keeps disappearing off Mac Desktop app

I haven't been having a good time - recently I went to go to my 'Podcasts' tab on the which is usually on the left-hand side under 'Your Library' but it had disappeared. I uninstalled Spotify, reinstalled it then loaded the program - it was magically...

wildtree_au
Casual Listener
I haven't been having a good time - recently I went to go to my 'Podcasts' tab on the which is usually on the left-hand side under 'Your Library' but it had disappeared. I uninstalled S...
2018-11-28 12:34:18 AM
2018-12-06 2:38:22 PM
Peter
Spotify Legend
2025 Views
4 replies
2 likes
Dissapearing
podcast

2025 Views
4 replies
2 likes

Superuser Contribution Can't add multiple tracks to playlist... well most of the time

PremiumCountry USDeviceMy MacOperating System My Question or IssueOk, ive made tons of playlists on this computer in the past but this is the first time ive noticed this issue and its incredibly aggrivating, I select multiple tracks and go to drag th...

jameshumel
Newbie
Premium Country US Device My Mac Operating System My Question or Issue Ok, ive made tons of playlists on this computer in the past but this is the first time ive ...
2018-12-03 6:11:40 PM
2018-12-06 2:32:49 PM
Peter
Spotify Legend
622 Views
1 replies
0 likes

622 Views
1 replies
0 likes

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