Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2104 Views
  • 1 replies
  • 0 likes
  • 2104 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4502 Views
  • 1 replies
  • 0 likes
  • 4502 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3430 Views
  • 1 replies
  • 3 likes
  • 3430 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38964 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38964 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165156 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165156 Views
  • 0 replies
  • 35 likes

Public Playlist does not show up

My public playlist will not show up in my profile to my other friends for some reason. It's definitely made public and I even made it collab. Link to playlist:https://open.spotify.com/user/123138575/playlist/17GHQQVJK47FW9oiQYchzb They can only find ...

  • Newbie
  • My public playlist will not show up in my profile to my other friends for some reason. It's definitely made public and I even made it collab.   Link to playlist: https://open.spotify.com/u...
  • MartinStoichkov
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Mac
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! No more Spotify APPS

Hey, why there are no more Spotify Apps (like LAZIFY, MUSICMATCH) after the update? Where I can get the apps? There were useful tools to create nice playlists. please help.

  • Casual Listener
  • Hey,   why there are no more Spotify Apps (like LAZIFY, MUSICMATCH) after the update? Where I can get the apps? There were useful tools to create nice playlists. please help.
  • wolframshades
  • Casual Listener
  • 41872 Views
  • 44 replies
  • 12 likes
  • Mac
  • 41872 Views
  • 44 replies
  • 12 likes

Discover weekly not refreshing

Brief description of the issue: Discover weekly no refreshingSteps to reproduce the issue: Reproduces 100% of the time. The test plan is somehow challenging to execute.1. Open Discover weekly2. Wait a week3. Discover weekly won't refresh. You have to...

  • Newbie
  •   Brief description of the issue: Discover weekly no refreshing Steps to reproduce the issue: Reproduces 100% of the time. The test plan is somehow challenging to execute. 1. Open Discover ...
  • ibunnell
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • Mac
  • 306 Views
  • 2 replies
  • 0 likes

Spotify on Mac crashes or doesn't open

All of a sudden my spotify on my Mac laptop has been acting up. When I try opening it, it takes super long only to crash and say I need to download it. I tried deleting spotify and downloading it again but once I open up the spotify installer and dow...

  • Casual Listener
  • All of a sudden my spotify on my Mac laptop has been acting up. When I try opening it, it takes super long only to crash and say I need to download it. I tried deleting spotify and downloading it aga...
  • 359 Views
  • 0 replies
  • 0 likes
  • Mac
  • 359 Views
  • 0 replies
  • 0 likes

Solved!! Merging Playlists

How do I merge two playlists? I have already read that you have to select them all but that doesnt work for me. Is it not possible in the new update?

  • Casual Listener
  • How do I merge two playlists? I have already read that you have to select them all but that doesnt work for me. Is it not possible in the new update?
  • juli_hoffer
  • Casual Listener
  • 415 Views
  • 1 replies
  • 0 likes
  • Mac
  • 415 Views
  • 1 replies
  • 0 likes

Canceled family subscription but still paying

Hi folks, I am spotify premium user and I was paying 10$ each month. Then I've added one spotify family account and I was paying for about 16$ per month. After some time I've deleted this account from my spotify family list and now I'm paying 15$ per...

  • Casual Listener
  • Hi folks, I am spotify premium user and I was paying 10$ each month. Then I've added one spotify family account and I was paying for about 16$ per month. After some time I've deleted this accoun...
  • rmarkiv
  • Casual Listener
  • 259 Views
  • 3 replies
  • 0 likes
  • Mac
  • 259 Views
  • 3 replies
  • 0 likes

HEAL your GUI and bring back the old but essential-useful functions right now!

First of all: will this be heard by the spotify developer community? This is a request for developers who need to understand the basics of a GUI development: you can't avoid designing the interface between platforms.The thing is i'm rather tired than...

  • Music Fan
  • ...eporting stuff and making useful lists on the forums since the software was Beta and back in the days I got nice answers by developers. Now there is a wall between the public and the community. And so I...
  • Soundofus
  • Spotify Star
  • 604 Views
  • 1 replies
  • 3 likes
  • Mac
    Windows
  • 604 Views
  • 1 replies
  • 3 likes

Solved!! Spotify 1.0.2 ALWAYS starts on startup in Yosemite 10.10.3

I'm on the Yosemite Beta. The latest update to Spotify ALWAYS starts when I log in or restart. Despite the in-app setting clearly checked "no" and nothing listed in the Preference pane under Users- Spotify starts up every time. Figured this should be...

  • Regular
  • I'm on the Yosemite Beta. The latest update to Spotify ALWAYS starts when I log in or restart. Despite the in-app setting clearly checked "no" and nothing listed in the Preference pane under Users- S...
  • Tobesters
  • Regular
  • 1389 Views
  • 6 replies
  • 0 likes
  • Mac
  • 1389 Views
  • 6 replies
  • 0 likes

Solved!! Playback keeps cutting out on MAC

I am currently having problems with using Spotify on my Mac.Everything is working fine until I minimalise my Spotify window and then playback cuts out. When I open the window again the track will resume instantly. If my Spotify window is open constan...

  • Casual Listener
  • I am currently having problems with using Spotify on my Mac. Everything is working fine until I minimalise my Spotify window and then playback cuts out. When I open the window again the track will r...
  • agentlemist
  • Newbie
  • 4307 Views
  • 4 replies
  • 1 likes
  • Mac
  • 4307 Views
  • 4 replies
  • 1 likes

Friend Feed Not Loading

On all of my devices, the friend feed will not load and Spotify gives me the error message, "Hmm, the friend feed failed to load, Try Again".This issue has been going on for a month now and I have a very strong internet connection. I have tried reins...

  • Visitor
  • On all of my devices, the friend feed will not load and Spotify gives me the error message, "Hmm, the friend feed failed to load, Try Again". This issue has been going on for a month now and I have ...
  • MartinStoichkov
  • Community Legend
  • 1192 Views
  • 3 replies
  • 1 likes
  • Mac
  • 1192 Views
  • 3 replies
  • 1 likes

Solved!! Downloading songs (not on playlist)

Hello,I was wondering if someone could help me.I have just download Spotify on my laptop and can't seem to play music offline.i am aware if i make a playlist i can download the music that but i want to play all my music which means i would have to mo...

  • Casual Listener
  • Hello, I was wondering if someone could help me. I have just download Spotify on my laptop and can't seem to play music offline. i am aware if i make a playlist i can download the music that but i...
  • mc4105
  • Casual Listener
  • 2101 Views
  • 2 replies
  • 1 likes
  • Mac
    Windows
  • 2101 Views
  • 2 replies
  • 1 likes

Currently playlist not updating which song is playing

When I choose a playlist, the ability to see what song is playing in the playlist seems to be broken. In my screenshot, you can see that Track 4 is actually playing, but the playlist "Now Playing" green highlights and speaker icon are stuck on Track ...

  • Roadie
  • When I choose a playlist, the ability to see what song is playing in the playlist seems to be broken.    In my screenshot, you can see that Track 4 is actually playing, but the playlist...
  • trufx
  • Newbie
  • 2069 Views
  • 12 replies
  • 0 likes
  • Mac
  • 2069 Views
  • 12 replies
  • 0 likes

Solved!! Energy consumption

On my Macbook Pro 13 retina, spotify has an energy impact of +70. On the road this basically kills my battery life and it is unacceptable even at home. I like Spotify but consider this to be a very serious bug and it seems I am not the only one. Does...

  • Regular
  • On my Macbook Pro 13 retina, spotify has an energy impact of +70. On the road this basically kills my battery life and it is unacceptable even at home. I like Spotify but consider this to be a very s...
  • akucuk1
  • Newbie
  • 17751 Views
  • 22 replies
  • 2 likes
  • Mac
  • 17751 Views
  • 22 replies
  • 2 likes

Superuser Contribution "Can't Play this song" Error Message

Spotify has been super slow recently—searches, browsing, etc. but especially playback. I keep consistently getting a blue flag that says "can't play this song." Other internet functions seem to be working fine so it doesn't seem to be a speed/connect...

  • Newbie
  • Spotify has been super slow recently—searches, browsing, etc. but especially playback. I keep consistently getting a blue flag that says "can't play this song." Other internet functions seem to be wo...
  • mkatzen
  • Newbie
  • 434 Views
  • 2 replies
  • 0 likes
  • Mac
  • 434 Views
  • 2 replies
  • 0 likes

Local Files Issue on my desktop/syncing to my phone

So, the desktop spotify app all of a sudden won't pull in any local files. I turned off all sources of local files and re-added the ones I want. I deleted spotify and re-installed it. Nothing works. It shows the song counts and hours of music availab...

  • Casual Listener
  • So, the desktop spotify app all of a sudden won't pull in any local files. I turned off all sources of local files and re-added the ones I want. I deleted spotify and re-installed it. Nothing works. ...
  • cjj
  • Newbie
  • 975 Views
  • 4 replies
  • 4 likes
  • Mac
  • 975 Views
  • 4 replies
  • 4 likes

Sync Individual Songs.. Not Entire playlist

Is there a way to sync just 1 or 2 songs in a playlist without synching the entire playlist. Spotify won't play a local song unless it's downloaded and cached but the only way to do that is to sync the entire playlist for offline and I don't want to ...

  • Regular
  • Is there a way to sync just 1 or 2 songs in a playlist without synching the entire playlist.  Spotify won't play a local song unless it's downloaded and cached but the only way to do that is to ...
  • EarlPurple
  • Roadie
  • 545 Views
  • 3 replies
  • 0 likes
  • Mac
  • 545 Views
  • 3 replies
  • 0 likes

Local Music from iPad to Mac

Hello , i have synct a playlist with local files from my Mac to the iPad app.Now i've lost the files on my Mac due an mistake. Is there any chance to get the mp3s from the iPad back to the Mac?

  • Visitor
  • Hello ,  i have synct a playlist with local files from my Mac to the iPad app. Now i've lost the files on my Mac due an mistake.  Is there any chance to get the mp3s from the iPad back t...
  • fionaburroughs
  • Regular
  • 192 Views
  • 1 replies
  • 0 likes
  • Mac
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Can't send songs or playlists to my friends! help!!

Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of "Sorry, no results could be found". I am following my friend and they are following me, so that isn't the probl...

Screen Shot 2017-01-14 at 8.19.12 AM.png Screen Shot 2017-01-14 at 8.21.12 AM.png
  • Regular
  • Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of  "Sorry, no results could be found". I am following ...
  • huffyypuffyy
  • Regular
  • 285 Views
  • 2 replies
  • 0 likes
  • Mac
  • 285 Views
  • 2 replies
  • 0 likes

Solved!! MacBook Pro Volume Controls Don't Work with Spotify Running

Does anybody else have this issue? Running an Early 2011 MacBook Pro with Mavericks (10.9.4), and when spotify is running the volume controls don't work. Hitting the volume buttons shows the volume icon but it has a circle with a line through it. I c...

  • Casual Listener
  • Does anybody else have this issue? Running an Early 2011 MacBook Pro with Mavericks (10.9.4), and when spotify is running the volume controls don't work. Hitting the volume buttons shows the volume i...
  • Nifhanif
  • Newbie
  • 13470 Views
  • 4 replies
  • 0 likes
  • Mac
  • 13470 Views
  • 4 replies
  • 0 likes

Choppy streaming via bluetooth device while using magic mouse!?

I have a new problem in Spotify that has just started after a recent update. Its so bad chances are it will make me cancel my spotify subscription if it can't be fixed. I use an arcam r-blink bluetooth DAC that streams music from my computer to my an...

  • Casual Listener
  • I have a new problem in Spotify that has just started after a recent update. Its so bad chances are it will make me cancel my spotify subscription if it can't be fixed.   I use an arcam r-blin...
  • profanegod
  • Regular
  • 4349 Views
  • 6 replies
  • 1 likes
  • Mac
  • 4349 Views
  • 6 replies
  • 1 likes