Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6047 Views
  • 1 replies
  • 0 likes
  • 6047 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7980 Views
  • 1 replies
  • 0 likes
  • 7980 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5685 Views
  • 1 replies
  • 3 likes
  • 5685 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 43589 Views
  • 19 replies
  • 1 likes
  • music stops
  • 43589 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 167993 Views
  • 0 replies
  • 35 likes
  • Mac
  • 167993 Views
  • 0 replies
  • 35 likes

Superuser Contribution Playlist Sub files issue

My Question or IssueI have many playlists. I have created sub folders for genres etc.My iPhone shows them all - My Desktop Mac does not.When saving music I save the playlist and then drag them into the genre sub file. My phone does not let me do this...

  • Newbie
  • My Question or Issue I have many playlists. I have created sub folders for genres etc. My iPhone shows them all - My Desktop Mac does not. When saving music I save the playlist and then drag ...
  • Eni
  • Moderator
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Corner album cover and full-screen minimization

I have two major complaints regarding the desktop version of Spotify. For reference, I have a Macbook and I keep Spotify open in full-screen and I four-finger swipe between my apps in full-screen:1) It used to be that you could see the album cover of...

  • Visitor
  • I have two major complaints regarding the desktop version of Spotify. For reference, I have a Macbook and I keep Spotify open in full-screen and I four-finger swipe between my apps in full-screen: 1...
  • Novy
  • Moderator
  • 1395 Views
  • 3 replies
  • 3 likes
  • Desktop
    Playlists
  • 1395 Views
  • 3 replies
  • 3 likes

Shared Folder files

PremiumUKMac OS High Sierra 10.13.6 Hi, a while back I added an album in my Google drive to my local files. I just noticed today that there are two files in a Spotify folder in my Shared files. One is a .plist with the album path, and the other is an...

  • Visitor
  • Premium UK Mac OS High Sierra 10.13.6   Hi, a while back I added an album in my Google drive to my local files. I just noticed today that there are two files in a Spotify folder in my Shared...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Solved!! "New Music Friday"--get original order

I accidentally clicked on the Artist header in the New Music Friday playlist and now I have it alphabetical by artist instead of the original order (with the biggest stars on top). Can switch to the other headers--track title (alphabetical), length--...

  • Casual Listener
  • I accidentally clicked on the Artist header in the New Music Friday playlist and now I have it alphabetical by artist instead of the original order (with the biggest stars on top). Can switch to the ...
  • Gamul1
  • Regular
  • 1041 Views
  • 2 replies
  • 0 likes
  • 1041 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files not transferring to iPhone

PlanPremium DeviceiPhone 7 PlusOperating SystemMac My Question or IssueI'm trying to transfer local files from my computer to my phone. When I downloaded songs from a playlist, which includes local files and normal songs, it only downloaded the norma...

  • Regular
  • Plan Premium   Device iPhone 7 Plus Operating System Mac   My Question or Issue I'm trying to transfer local files from my computer to my phone. When I downloaded songs from a play...
  • Jeremy
  • Spotify Legend
  • 1134 Views
  • 5 replies
  • 0 likes
  • 1134 Views
  • 5 replies
  • 0 likes

Superuser Contribution Chromecast immediately disappears from Devices

PlanPremiumCountryFinland DeviceMacbook Pro 13 2016Operating SystemMacOS Catalina 10.15.6 My Question or IssueMy chromecast (connected without a display to a receiver) disappears immediately from the Spotify devices menu on my Mac. As soon as the dev...

  • Regular
  • Plan Premium Country Finland   Device Macbook Pro 13 2016 Operating System MacOS Catalina 10.15.6   My Question or Issue My chromecast (connected without a display to a receiver)...
  • nik10110
  • Regular
  • 837 Views
  • 4 replies
  • 0 likes
  • devices missing
  • 837 Views
  • 4 replies
  • 0 likes

[Desktop] My Desktop app isn't working

I'm running MacOS Big Sur, my spotify desktop app will come up, however it stays as a back screen, it has no functionality and I can't click on anything only minimise or maximise Hopefully this can be rectified

  • Visitor
  • I'm running MacOS Big Sur, my spotify desktop app will come up, however it stays as a back screen, it has no functionality and I can't click on anything only minimise or maximise   Hopefully t...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playlist picture doesn't change instagram story

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei update instagram playlist picture. After share on instagram but still old frame.. How can b...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i updat...
  • Novy
  • Moderator
  • 773 Views
  • 2 replies
  • 0 likes
  • 773 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Automatically pause music when receiving incoming call

Hi,I run the desktop app and I'm wondering if there's a way for Spotify to automatically pause music when I receive an incoming call? I run all my Teams, Zoom and cellular calls through my Mac and this would be great to enable if it's possible. When ...

  • Newbie
  • Hi, I run the desktop app and I'm wondering if there's a way for Spotify to automatically pause music when I receive an incoming call?   I run all my Teams, Zoom and cellular calls through my...
  • Ver
  • Spotify Legend
  • 12890 Views
  • 3 replies
  • 9 likes
  • 12890 Views
  • 3 replies
  • 9 likes

Superuser Contribution Spotify can't play this right now

PlanPremiumCountryGermany Imac 20.1Operating SystemmacOS Catalina My Question or Issue I’m lost. Spotify will not play many songs. seems randomly wich one, but its consistent. (no they are not greyed out)the message is: Spotify can't play this right ...

  • Casual Listener
  •   Plan Premium Country Germany   Imac 20.1 Operating System macOS Catalina   My Question or Issue   I’m lost.    Spotify will not play many songs. seems ra...
  • CarlosE
  • Moderator
  • 603 Views
  • 3 replies
  • 0 likes
  • 603 Views
  • 3 replies
  • 0 likes

Spotify not working after updating to Mac OS Big Sur

I have recently updated my Mac to OS Big Sur. After doing so, Spotify no longer functions as normal. The application launches but only appears as a solid black panel with no information shown (image attached). I have tried:deleting the application an...

  • Newbie
  • I have recently updated my Mac to OS Big Sur. After doing so, Spotify no longer functions as normal. The application launches but only appears as a solid black panel with no information shown (image ...
  • Bittencourt
  • Spotify Star
  • 3337 Views
  • 1 replies
  • 3 likes
  • 3337 Views
  • 1 replies
  • 3 likes

Superuser Contribution Playlist Song Order

Free/Premium PremiumCountry Ireland DeviceMac OSX Catalina My Question or IssueI have made a massive public playlist with 100+ followers and often update it. I do this by copying everything to a new private playlist, updating and then pasting back to...

  • Casual Listener
  • Free/Premium Premium Country Ireland   Device Mac OSX Catalina   My Question or Issue I have made a massive public playlist with 100+ followers and often update it. I do this by copy...
  • Mihail
  • Spotify Legend
  • 1008 Views
  • 9 replies
  • 0 likes
  • 1008 Views
  • 9 replies
  • 0 likes

Superuser Contribution Playlist description links

Hello! I'm trying to find out how to add links to the description of one of my playlists. You know when there's an artist on the cover art, and they tag that artist in the description? I screenshotted a random example in the attachments below. From w...

  • Regular
  • Hello!   I'm trying to find out how to add links to the description of one of my playlists. You know when there's an artist on the cover art, and they tag that artist in the description? I scr...
  • Ver
  • Spotify Legend
  • 16073 Views
  • 4 replies
  • 10 likes
  • Description
    Hyperlinks
    Playlist customisation
    Playlists
    spotify desktop
  • 16073 Views
  • 4 replies
  • 10 likes

Superuser Contribution Spotify becoming useless

So basically I come on my MacBook today ready to listen to Spotify whilst I do my course work and then all my liked songs and playlist songs have disappeared and I can't listen to songs.

  • Regular
  • So basically I come on my MacBook today ready to listen to Spotify whilst I do my course work and then all my liked songs and playlist songs have disappeared and I can't listen to songs.
  • Jeremy
  • Spotify Legend
  • 617 Views
  • 2 replies
  • 0 likes
  • 617 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gap suddenly appear between songs.

So, on two different devices of mine (a mac and a windows 10 computer) I had an incident where suddenly two songs were separated with a gap where they previously weren't. This gap persisted when I shut of Spotify and restarted it. Other songs that di...

  • Gig Goer
  • So, on two different devices of mine (a mac and a windows 10 computer) I had an incident where suddenly two songs were separated with a gap where they previously weren't. This gap persisted when I sh...
  • Jeremy
  • Spotify Legend
  • 4057 Views
  • 14 replies
  • 0 likes
  • 4057 Views
  • 14 replies
  • 0 likes

Superuser Contribution Dropdown doesn't always show all playlists when adding a song

PlanPremiumCountryHollandDevice(iMacbook Pro late 2016)Operating System(iOS 10)My Question or IssueI noticed that when adding a song to a playlist of mine, I don't see all my playlists depending on the position of the song on my screen. (laptop,17i)S...

  • Casual Listener
  • Plan Premium Country Holland Device (iMacbook Pro late 2016) Operating System (iOS 10) My Question or Issue I noticed that when adding a song to a playlist of mine, I don't see all my play...
  • 0r8qp_kh5-nu2
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

List programming failure always brings me back to the top of every Spotifylist

When going through any kind of Spotify list, I often want to check out the artists/songs progile, album, etc and then go back to the list again. But then of course to the track/place where I was (like Spotify used to be programmed) and not like now.....

  • Visitor
  • When going through any kind of Spotify list, I often want to check out the artists/songs progile, album, etc and then go back to the list again.  But then of course to the track/place where I w...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Unfollowed someone but i still appear on their followers

I was looking at my ex's profile and followed him to see what he's listening to and i unfollowed him but i became one of his followers and still appear on this followers. how do i remove this asap before he sees

  • Newbie
  • I was looking at my ex's profile and followed him to see what he's listening to and i unfollowed him but i became one of his followers and still appear on this followers. how do i remove this asap be...
  • layla-yasmin
  • Newbie
  • 1292 Views
  • 1 replies
  • 1 likes
  • 1292 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify chokes on MASSIVE local files collection

I'm new to Spotify, so please forgive if this an obvious question or has already been beaten to death... I have a huge collection of music files (+/- 350gb). I've been trying to import them into Spotify as 'local files' (they're on my desktop). BUT W...

  • Newbie
  • I'm new to Spotify, so please forgive if this an obvious question or has already been beaten to death...   I have a huge collection of music files (+/- 350gb).   I've been trying to imp...
  • CarlosE
  • Moderator
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Customer Care

Customer Care

  • Visitor
  • Customer Care
  • Billy-J
  • Spotify Star
  • 649 Views
  • 1 replies
  • 0 likes
  • Norton number
  • 649 Views
  • 1 replies
  • 0 likes