Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2230 Views
  • 1 replies
  • 0 likes
  • 2230 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4653 Views
  • 1 replies
  • 0 likes
  • 4653 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3495 Views
  • 1 replies
  • 3 likes
  • 3495 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39200 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39200 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165231 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165231 Views
  • 0 replies
  • 35 likes

Date added function is broken

Along with the new UI for desktop Mac. I like the function date added - which can be toggled (green arrow up or down) for date order. I prefer my most recent added tunes at the top. This works, but after a few plays, it only lists the last three days...

  • Casual Listener
  • Along with the new UI for desktop Mac. I like the function date added - which can be toggled (green arrow up or down) for date order. I prefer my most recent added tunes at the top. This works, but a...
  • 289 Views
  • 0 replies
  • 0 likes
  • date added
  • 289 Views
  • 0 replies
  • 0 likes

Could not remove track from favourites

Plan: PremiumCountry: Russia Device: MacBook Pro (16-inch, 2019)Operating System: OSX 10.15.7Spotify App version: 1.1.46.916.g416cacf1 My Question or IssueI added 2 tracks from my MacBook downloads and somehow added them to Favourites, when i delete ...

  • Casual Listener
  • Plan: Premium Country: Russia   Device: MacBook Pro (16-inch, 2019) Operating System: OSX 10.15.7 Spotify App version: 1.1.46.916.g416cacf1   My Question or Issue I added 2 tra...
  • soloroman
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Add/Remove to your liked songs when multiple songs selected no longer works

New update on MacOS (1.1.46.x)....has annoyingly removed this feature! i.e., there no longer seems to be an option for selecting multiple songs from an album or playlist and then liking or unliking them all at once. Clicking on individual songs for t...

  • Casual Listener
  • New update on MacOS (1.1.46.x)....has annoyingly removed this feature!   i.e., there no longer seems to be an option for selecting multiple songs from an album or playlist and then liking or u...
  • Mihail
  • Spotify Legend
  • 785 Views
  • 3 replies
  • 0 likes
  • 785 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audio Device list is not refresing till client app restart

DeviceMacOperating SystemmacOS Big Sur, CatalinaSpotify Client1.1.46.916.g416cacf1 It seems the device list can be seen after pressing the Devices Available button is not get refreshed once it is opened, i continuously have to restart the app to get ...

  • Regular
  • Device Mac Operating System macOS Big Sur, Catalina Spotify Client 1.1.46.916.g416cacf1   It seems the device list can be seen after pressing the Devices Available button is not get refre...
  • Peter
  • Spotify Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • google cast device list
    macOS
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Adding to Queue Duplicates Song

I have a premium family plan, US. Every time I add a song to the queue (when dragging, usually from a playlist, into the queue icon in the lower right) it always adds two instances. This happens on multiple computers, all Mac, for me. Here's a gif of...

spotify.gif
  • Casual Listener
  • I have a premium family plan, US.   Every time I add a song to the queue (when dragging, usually from a playlist, into the queue icon in the lower right) it always adds two instances. This hap...
  • ThatsMeHeyHey
  • Casual Listener
  • 3295 Views
  • 4 replies
  • 0 likes
  • 3295 Views
  • 4 replies
  • 0 likes

Superuser Contribution BIG SUR - Local files doesn't work AGAIN !

Hi, Since I move on Big Sur my local files couldn't be played on my mac and sync with my iphone.They stay a few days in the "cache" but now nothing works. I check on security details on my mac and the spotify app doesn't ask to access to the HDD and ...

  • Regular
  • Hi,   Since I move on Big Sur my local files couldn't be played on my mac and sync with my iphone. They stay a few days in the "cache" but now nothing works.   I check on security deta...
  • Elena
  • Moderator
  • 726 Views
  • 1 replies
  • 1 likes
  • 726 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution MAC DESKTOP UPDATE

On my mac, it's not allowing me to reorder my songs properly (I try to drag one song to the top but it just stops scrolling), dragging a song to the bottom is fine

  • Casual Listener
  • On my mac, it's not allowing me to reorder my songs properly (I try to drag one song to the top but it just stops scrolling), dragging a song to the bottom is fine
  • Elena
  • Moderator
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Solved!! YamahaRX-V479 A/V Amp not showing as Connect device

PlanPremiumCountryUK DeviceMacbook Pro late 2012)Operating System10:13:6 High Sierra My Question or IssueTwo days ago the option to select my Yamaha RX-V479 amp disappeared from the Spotify app on my Macbook Pro and all the other Mac, iPhones and my ...

  • Casual Listener
  • Plan Premium Country UK   Device Macbook Pro late 2012) Operating System 10:13:6 High Sierra   My Question or Issue Two days ago the option to select my Yamaha RX-V479 amp disapp...
  • Wulbert
  • Casual Listener
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Obscure/unpopular tracks do not play

Recently I start hitting issues with playing obscure/unpopular artists/tracks. Here is an example:spotify:artist:3AUmmVu7wsx1EvUr1vlsk9 I hit Play and on most of tracks progress stays at 0:00 and nothing plays. For the artist above second track from ...

  • Music Fan
  • Recently I start hitting issues with playing obscure/unpopular artists/tracks.   Here is an example: spotify:artist:3AUmmVu7wsx1EvUr1vlsk9   I hit Play and on most of tracks progress s...
  • yuryzholobov
  • Music Fan
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution [MAC] Fast forward / rewind do not work for spotify on MacOS (Shortcuts)

Fast forward / rewind do not work for spotify on MacOS (Shortcuts)Cmd+Shift+Arrows doesn't workPlan CountryUkraineDevice(Macbook Pro late 2016)Operating System(10.14.5 mojave) My Question or IssueFast forward / rewind do not work for spotify on MacOS...

  • Newbie
  • Fast forward / rewind do not work for spotify on MacOS (Shortcuts) Cmd+Shift+Arrows doesn't work Plan   Country Ukraine Device (Macbook Pro late 2016) Operating System (10.14.5 mojave) ...
  • Mihail
  • Spotify Legend
  • 1781 Views
  • 1 replies
  • 3 likes
  • 1781 Views
  • 1 replies
  • 3 likes

Superuser Contribution Won't play random songs

Hey there! I've been using Spotify Premium for about a few months now. I am running Spotify both on an Android LG phone and a 2015 Macbook Pro Retina running MacOS 10.14.3 Mojave. However I noticed lately that some random songs were not playing when ...

  • Casual Listener
  • Hey there! I've been using Spotify Premium for about a few months now. I am running Spotify both on an Android LG phone and a 2015 Macbook Pro Retina running MacOS 10.14.3 Mojave.  However I no...
  • Alex
  • Spotify Legend
  • 5044 Views
  • 4 replies
  • 3 likes
  • 5044 Views
  • 4 replies
  • 3 likes

Local Library Opening Wrong Files

Spotify Family PremiumUSA MacBook Air (mid 2016)macOS High Sierra 10.13.6 I turned on Local Files so I could play all my music for Spotify. Initially it was set to my Downloads, which had way too many .mp3 files that I didn't want (>1000), so I made ...

  • Newbie
  • Spotify Family Premium USA   MacBook Air (mid 2016) macOS High Sierra 10.13.6   I turned on Local Files so I could play all my music for Spotify. Initially it was set to my Downloads,...
  • Bella_K
  • Composer
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

No music without premium? How to listen to some music?

Hi folks,I wanted to try spotify, so I opened the website, signed in (free account obviously) and opened the webplayer (I'm on a Mac OS Catalina). I have listened to the "Premium Ad" (in French, why?) at least ten times by now, but NO song. I found s...

  • Newbie
  • Hi folks, I wanted to try spotify, so I opened the website, signed in (free account obviously) and opened the webplayer (I'm on a Mac OS Catalina).   I have listened to the "Premium Ad" (in F...
  • Bella_K
  • Composer
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Dislike button missing from Spotify

PlanPremium CountryRomania DeviceMacBook Pro (13-inch, 2020) Operating SystemmacOS Catalina (v 10.15.7) My Question or IssueDislike button is missing in every playlist in Spotify desktop app, same if I use Spotify player directly in browser.Is this t...

  • Visitor
  •   Plan Premium   Country Romania   Device MacBook Pro (13-inch, 2020)   Operating System macOS Catalina (v 10.15.7)   My Question or Issue Dislike button is mis...
  • Alex
  • Spotify Legend
  • 7956 Views
  • 7 replies
  • 7 likes
  • 7956 Views
  • 7 replies
  • 7 likes

Solved!! How to get the scrubbing Feature (Touch Bar)

I see people on their touchbar with the spotify logo and the scrubbing bar, how do you enable it or get it on there? Im stuck to only play, pause, change spotify volume, loop, shuffle, the default keys for spotify. How do i get the scrub bar on it?Pr...

  • Visitor
  • I see people on their touchbar with the spotify logo and the scrubbing bar, how do you enable it or get it on there? Im stuck to only play, pause, change spotify volume, loop, shuffle, the default ke...
  • shape5
  • Composer
  • 45137 Views
  • 2 replies
  • 0 likes
  • Mac
    scrub bar
    Touch Bar
  • 45137 Views
  • 2 replies
  • 0 likes

Superuser Contribution Arrow Buttons to Scroll Through Artist Photos Broken

My Question or IssueWhen you navigate to any artist's About page, then select an image to view a larger version of it left and right buttons appear at either side of the image to allow you to scroll through all images they have uploaded. Clicking on ...

  • Regular
  • My Question or Issue When you navigate to any artist's About page, then select an image to view a larger version of it left and right buttons appear at either side of the image to allow you to scrol...
  • Peter
  • Spotify Legend
  • 485 Views
  • 2 replies
  • 0 likes
  • About Section
    artist
    Images
  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Can't Play Track" after using Google Meet/Hangouts

Something that I've been noticing is after utilizing video calls via Google Meet with I am getting the "Cannot Play Current Track" blue error bar. Functionality is still available within the app, just not playback. Quitting/restarting Spotify helps f...

  • Casual Listener
  • Something that I've been noticing is after utilizing video calls via Google Meet with I am getting the "Cannot Play Current Track" blue error bar. Functionality is still available within the app, jus...
  • Jeremy
  • Spotify Legend
  • 5519 Views
  • 9 replies
  • 5 likes
  • 5519 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution Spotify suddenly lags computer, won't load, and is barely functional. [Mac]

PlanPremiumCountryCaliforniaDeviceMac DesktopOperating SystemMacOS Sierra Spotify suddenly lags computer, won’t load, and is barely functional.One day I opened spotify and suddenly it just lagged my whole computer, I could still move my mouse but non...

  • Visitor
  • Plan Premium Country California Device Mac Desktop Operating System MacOS Sierra   Spotify suddenly lags computer, won’t load, and is barely functional. One day I opened spotify and su...
  • Ver
  • Spotify Legend
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

Popular Songs are bugged

The popular songs section on Mac is bugged. Shouldn't it be in order from most popular?

daggerthedragon_0-1605548934890.png
  • Visitor
  • The popular songs section on Mac is bugged. Shouldn't it be in order from most popular?        
  • AdamDamon
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes