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Desktop (Mac)

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2030 Views
  • 1 replies
  • 0 likes
  • 2030 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4419 Views
  • 1 replies
  • 0 likes
  • 4419 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3380 Views
  • 1 replies
  • 3 likes
  • 3380 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38833 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38833 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165102 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165102 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution How can I configure my headphones to seek forward instead of playing next song?

PlanPremiumDeviceiPhone X + MacOSSamsung level over & Cardo Packtalk My Question or IssueI used to be able to seek forward or back 15 seconds when playing a podcast, but now I can only play next or start from beginning. When playing music it would pl...

  • Casual Listener
  • Plan Premium Device iPhone X + MacOS Samsung level over & Cardo Packtalk   My Question or Issue I used to be able to seek forward or back 15 seconds when playing a podcast, but now I ...
  • vojdan
  • Casual Listener
  • 4411 Views
  • 4 replies
  • 0 likes
  • headphones
    Jump
    Next
    podcast
    seek
    skip
  • 4411 Views
  • 4 replies
  • 0 likes

Superuser Contribution Error Code accesspoint:39

PlanPremiumCountryUnited StatesDeviceMacBook Pro early 2015Operating SystemOS X Yosemite My Question or Issuea few weeks ago, my desktop app wouldn't play music and said it was offline, despite my computer being connected to ethernet. I logged out an...

  • Newbie
  • Plan Premium Country United States Device MacBook Pro early 2015 Operating System OS X Yosemite   My Question or Issue a few weeks ago, my desktop app wouldn't play music and said it w...
  • Alex
  • Spotify Legend
  • 1680 Views
  • 1 replies
  • 0 likes
  • 1680 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Covers of songs are not showing up

hi i have a problem with thumbnails, covers of songs. when i play song there is no pic next to name of artist and song name. idk how i turn this option off but idk how to turn it on again. please help me

  • Casual Listener
  • hi i have a problem with thumbnails, covers of songs. when i play song there is no pic next to name of artist and song name. idk how i turn this option off but idk how to turn it on again. please hel...
  • Ivan
  • Spotify Legend
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

How to find a song in playlist

I have big playlists. Once I hear a song I want to remove, how do I find the song in that playlist? (Besides scrolling through the list until you find a green highlighted track) From a UX point, the same way you add a song (click song - add to playli...

  • Regular
  • I have big playlists. Once I hear a song I want to remove, how do I find the song in that playlist? (Besides scrolling through the list until you find a green highlighted track)    From a...
  • -HelloSunshine-
  • Gig Goer
  • 550 Views
  • 4 replies
  • 0 likes
  • 550 Views
  • 4 replies
  • 0 likes

[Desktop][Playlists] New Playlist Naming Bug | Drag & Drop vs. Right Click Menu

Spotify (1.1.45.621.gdddebadc) Desktop Mac When creating a new playlist direst from content, you have two options available to you. Each options results in a different name structure for that newly created playlist: Right click (control+click) on the...

  • Music Fan
  • Spotify (1.1.45.621.gdddebadc) Desktop Mac   When creating a new playlist direst from content, you have two options available to you. Each options results in a different name structure for tha...
  • 323 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 323 Views
  • 0 replies
  • 0 likes

Superuser Contribution Desktop caching playlists with dynamic song lists

I still get this issue when starting playlists that change with time such as Release Radar and Discover Weekly.If I start the playlist from the left navigation, and it has been played before, it will play the cached first song.If I go into the playli...

  • Regular
  • I still get this issue when starting playlists that change with time such as Release Radar and Discover Weekly. If I start the playlist from the left navigation, and it has been played before, it wi...
  • Ver
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Covers not saving in Catalina

I am having a bizarre issue that it appears other people have written in about as well, but I have been unable to find a fix. When I go to replace my cover art for a playlist (a 300x300 jpeg, original artwork, all other specs as noted by Spotify), it...

  • Visitor
  • I am having a bizarre issue that it appears other people have written in about as well, but I have been unable to find a fix. When I go to replace my cover art for a playlist (a 300x300 jpeg, origina...
  • Alex
  • Spotify Legend
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Recently Played' Section Not Updating (Mac App or Web Player)

PlanPremiumCountryUSA DeviceMacBook Pro, late 2019Operating SystemmacOS Catalina Version 10.15.7 My Question or IssueThis has been an ongoing issue on my Mac for months, so I've finally decided to make a thread on it. On the Spotify Mac application (...

  • Music Fan
  • Plan Premium Country USA   Device MacBook Pro, late 2019 Operating System macOS Catalina Version 10.15.7   My Question or Issue This has been an ongoing issue on my Mac for ...
  • Alex
  • Spotify Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution no connection possible from OSX to amplifier

Hi,I have no connection from Spotify - MacBook Pro (latest updates OSX) - to my amplifier. I can connect Spotify with my amplifier through my iPhone X (latest updates iOS). All devices are connected to the same network. And of course I would like to ...

  • Visitor
  • Hi, I have no connection from Spotify - MacBook Pro (latest updates OSX) - to my amplifier.  I can connect Spotify with my amplifier through my iPhone X (latest updates iOS).  All device...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • amplifier
    connection
    iOS
    osx
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify refuse to translate the name of Home?

I have a MacBook Pro 13-inch from 2017 with macOS Catalina 10.15.7.On my iPhone in the Spotify app, Home is translated into Swedish "Hem". But on my Mac it is not translated. I know it's not a big deal, but why does Spotify refuse to translate it? Sh...

  • Visitor
  • I have a MacBook Pro 13-inch from 2017 with macOS Catalina 10.15.7. On my iPhone in the Spotify app, Home is translated into Swedish "Hem". But on my Mac it is not translated. I know it's not a big ...
  • Mihail
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes when clicking shuffle on "my likes" playlist

I can click shuffle on any other playlist no problem, but the second I click shuffle on my liked songs, it immediately crashes. I've already uninstalled and reinstalled on 3 separate occasions and still get the same bug. I'm on Mac OS Catalina 10.15....

  • Visitor
  • I can click shuffle on any other playlist no problem, but the second I click shuffle on my liked songs, it immediately crashes. I've already uninstalled and reinstalled on 3 separate occasions and st...
  • Mihail
  • Spotify Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify and Sonos

Plan - PremiumCountry - AustraliaDevice - MacOS High Sierra - 10.13.6 I have created a playlist in Spotify, when I open Sonos and look at the playlist, all of the local files included in the playlist are greyed out. (see image) Steps taken: Reset rou...

  • Newbie
  • Plan - Premium Country - Australia Device - MacOS High Sierra - 10.13.6   I have created a playlist in Spotify, when I open Sonos and look at the playlist, all of the local files includ...
  • Mihail
  • Spotify Legend
  • 1203 Views
  • 1 replies
  • 0 likes
  • 1203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts are is missing at all

Hi, folks, I have an issue I could not listen to podcasts using the desktop app at all. I tried to reinstall the desktop app, but the issue remained.The same is for mobile and Web. Although I opened https://open.spotify.com/genre/podcasts-web in inco...

Screenshot 2020-10-11 at 21.43.29.png Screenshot 2020-10-11 at 21.43.45.png
  • Casual Listener
  • Hi, folks, I have an issue I could not listen to podcasts using the desktop app at all. I tried to reinstall the desktop app, but the issue remained. The same is for mobile and Web. Although I ope...
  • Alex
  • Spotify Legend
  • 703 Views
  • 3 replies
  • 0 likes
  • Podcasts
  • 703 Views
  • 3 replies
  • 0 likes

Superuser Contribution Keyboard shortcuts - search and select song

I'm using Spotify for MacOS. I am able to use `CMD + L` to search for songs, but once I search for them, I'm not able to use keyboard shortcuts to select a song to play a song. Actually, I am able to, however I figured this out by dumb luck. If you `...

  • Regular
  • I'm using Spotify for MacOS. I am able to use `CMD + L` to search for songs, but once I search for them, I'm not able to use keyboard shortcuts to select a song to play a song.  Actually,...
  • link_108
  • Regular
  • 1439 Views
  • 3 replies
  • 0 likes
  • 1439 Views
  • 3 replies
  • 0 likes

Problem with the Play function

PlanPremiumVersion1.1.44.538.g8057de92CountrySweden DeviceMacBook Pro mid-2014Operating SystemOS X Catalina My Question or IssueThere is an issue with the Play function in my current version of the Spotify app for Mac OS X. Hitting Play (in a playlis...

  • Music Fan
  • Plan Premium Version 1.1.44.538.g8057de92 Country Sweden   Device MacBook Pro mid-2014 Operating System OS X Catalina   My Question or Issue There is an issue with the Play fun...
  • Billy-J
  • Spotify Star
  • 718 Views
  • 3 replies
  • 0 likes
  • 718 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast video not working properly

PlanPremiumCountryNetherlandsDeviceMacbook Pro 2019)Operating System(iOS 10) My Question or Issue When watching a podcast, sometimes a video will play. Sometimes not. There is no indication. Sometimes a video will disappear halfway through and then y...

  • Regular
  •   Plan Premium Country Netherlands Device Macbook Pro 2019) Operating System (iOS 10)   My Question or Issue   When watching a podcast, sometimes a video will play. Sometim...
  • Ver
  • Spotify Legend
  • 4784 Views
  • 1 replies
  • 0 likes
  • 4784 Views
  • 1 replies
  • 0 likes

[Mac desktop] Playback pausing

PremiumUSMacbook Pro 13-inch, 2019Catalina (10.15.7)Spotify version 1.1.44.538.g8057de92 Playback is pausing randomly, sometimes after about 20 seconds, sometimes more. Usually happens again about 2 minutes into a song. Sometimes happens a third time...

  • Casual Listener
  • Premium US Macbook Pro 13-inch, 2019 Catalina (10.15.7) Spotify version 1.1.44.538.g8057de92   Playback is pausing randomly, sometimes after about 20 seconds, sometimes more. Usually ...
  • MsP68
  • Casual Listener
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see some of the people I follow on my friend feed

PlanPremiumUSA DeviceMacbook Pro 2013Operating System10.13.6 I follow multiple people on Spotify. Only one of those people is showing up on my Friend Activity bar on the righthand side. I used to be able to see more people, but they disappeared.

  • Visitor
  • Plan Premium USA   Device Macbook Pro 2013 Operating System 10.13.6   I follow multiple people on Spotify. Only one of those people is showing up on my Friend Activity bar on the r...
  • Jeremy
  • Spotify Legend
  • 590 Views
  • 3 replies
  • 0 likes
  • 590 Views
  • 3 replies
  • 0 likes

Superuser Contribution [All Platforms] Song to avoid (UNLIKE feature)

PlanPremiumCountryIndonesiaDeviceiPhone 7, Macbook Pro late 2016)Operating SystemMacOS 14, iOS 10 My Question or IssueI'd like to avoid certain song when continue playing randomly after playlist, would you add such feature (e.g. UNLIKE button), so so...

  • Visitor
  • Plan Premium Country Indonesia Device iPhone 7, Macbook Pro late 2016) Operating System MacOS 14, iOS 10   My Question or Issue I'd like to avoid certain song when continue playing ran...
  • Alex
  • Spotify Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • avoid song
    unlike
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stays on a black screen.

I can't open Spotify on MacBook Pro, black screen stays on. this is suddenly happened. PlanPremiumCountryTurkeyDeviceMacBook Pro Operating SystemmacOS Catalina 10.15.7 My Question or Issue

  • Casual Listener
  • I can't open Spotify on MacBook Pro, black screen stays on. this is suddenly happened.   Plan Premium Country Turkey Device MacBook Pro  Operating System macOS Catalina 10.15.7 &nb...
  • Jeremy
  • Spotify Legend
  • 1411 Views
  • 3 replies
  • 0 likes
  • 1411 Views
  • 3 replies
  • 0 likes