joe rogan experience. video not playing

[ShakoAroshidze]

sound is but not video. im in georgia

[Jeremy]

Hey there @ShakoAroshidze,

Thank you for your post. We're happy to help.

To be able to help you the best way we can it would be great if you can let us know the device you're listening to the Joe Rogan experience on.

We'll keep an eye out for your reply.

Take care!

[ShakoAroshidze]

 Macbook 16 inch: BigSur 11.2.1

Spotify: 1.1.54.592.gc0b20638

I live in Georgia, Caucasia. Maybe my country is the issue? something like Spotify does not stream here. 

this happens on my IPhone 12 (regular) as well.

Sound is playing and video is not, it's just one still image showing (see screenshot).

I have premium, which recently got available in my country, spotify in general. Previously I had to use VPN. In those times JRE video were playing normally.

[Jeremy]

Hey there @ShakoAroshidze,

Thank you for your reply and confirmation.

We was a little bit confused if it was the state Georgia or the country Georgia. We apologies for the confusion.

As you're mentioning, this is not a feature that's available in Georgia yet. 

We're always testing things by adding or removing features to make Spotify better overall and constantly aiming to improve our features. We’re sorry that this means you’re not able to use Spotify like you wish to do at the moment.

We suggest that you keep an eye out for any news about this in our newsroom here, and also make sure that your app always is up to date. 

If you have any questions we're always one reply away.

Take care 🙂

[ShakoAroshidze]

alright tnx. 

I have one question: there is two possible reasons why it's not available in georgia, 1st is software itself, u are trying to test out waters and such to slowly integrate all the features in new country(or something like this), in this case it might "soon" be available in georgia as well. But 2nd reason is that it's not profitable to stream in georgia, because JRE is Free, u dont have to buy is so streaming equals extra costs for which spotify will get no benefit, so it's simply better business model to just not provide it. if thats the case i dont think it will ever be available in georgia, because geo is most likely to remain in same bad place economically like it is right now which means there wont be much people having spotify premium, so spotify will not get anything out of making streaming available.
Those are just my opinions, dunno how correct. My question is if u can give me estimation of when might this feature be available here? if it's more than 4 month i will go back to VPN. plz let me know. tnx tnx

[Jeremy · Accepted solution]

Hey there @jp73d93xb5fs8cm,

Thank you for your reply and feedback.

Since Spotify hasn't been available in Georgia for that long it can take time for features to come.

We can't say when or if this feature will be available in Georgia.

We're always testing things by adding or removing features to make Spotify better overall and constantly aiming to improve our features. We’re sorry that this means you’re not able to use Spotify like you wish to do at the moment.

You can read more about how your feedback reaches Spotify here.

Once again - thanks for the feedback, we appreciate it. Let us know if we can help with anything else 🙂

Take care!

[ShakoAroshidze]

VPN it is :))