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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1550 Views
  • 1 replies
  • 0 likes
  • 1550 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3902 Views
  • 1 replies
  • 0 likes
  • 3902 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3152 Views
  • 1 replies
  • 3 likes
  • 3152 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38329 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38329 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164842 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164842 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution when playing a playlist, Spotify chooses random songs not from the selected playlist

Today when playing any playlist on my mac client, spotify does not stay on the playlist I select, and randomly selects other songs from my all liked songs. PlanPremium Countryaccount belongs to Portugal but at the moment I'm in Germany Device(Macbook...

  • Regular
  • Today when playing any playlist on my mac client, spotify does not stay on the playlist I select, and randomly selects other songs from my all liked songs.   Plan Premium   Country ac...
  • Jeremy
  • Spotify Legend
  • 1116 Views
  • 3 replies
  • 0 likes
  • 1116 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shared playlist: sorting my playlists by date added from newest to oldest?

Spotify Premium, Mac (Big Sur, M1, 11.3.1) Sorting playlists by date added from newest to oldest works fine with normal playlists. However on shared playlists I can only sort them by date added from oldest to newest. There's a column for added by, bu...

  • Casual Listener
  • Spotify Premium, Mac (Big Sur, M1, 11.3.1)   Sorting playlists by date added from newest to oldest works fine with normal playlists. However on shared playlists I can only sort them by date ad...
  • Eni
  • Moderator
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Superuser Contribution making multiple playlists private

PlanPremiumCountry Device2018 macbook proOperating System My Question or IssueI'd like to make all my playlists private (I have upward of 200). Can I do this in one action? Or does it require going through each individually and privatizing each indiv...

  • Regular
  •     Plan Premium Country   Device 2018 macbook pro Operating System     My Question or Issue I'd like to make all my playlists private (I have upward of 200). Can...
  • AndresM
  • Spotify
  • 652 Views
  • 2 replies
  • 0 likes
  • 652 Views
  • 2 replies
  • 0 likes

Spotify won't browse, nor will it load albums and artists

Description Spotify does not permit me to browse, nor does it show anything when I press Radio and Follow. Further, when I press a playlist, although it will play the music in the playlist, it won’t show any graphics of the artist or the album; all I...

  • Newbie
  • Description Spotify does not permit me to browse, nor does it show anything when I press Radio and Follow. Further, when I press a playlist, although it will play the music in the playlist, it won’...
  • magicfingerslol
  • Visitor
  • 13013 Views
  • 7 replies
  • 2 likes
  • Mac
  • 13013 Views
  • 7 replies
  • 2 likes

Volume/play drop out every second?

I just updated the app on my Mac laptop and now the play back is completely glitching and its unlistenable. The volume seems to be cutting or the play is stopping just for a split second every second or so - so its completely unlistenable.It sounds l...

  • Regular
  • I just updated the app on my Mac laptop and now the play back is completely glitching and its unlistenable. The volume seems to be cutting or the play is stopping just for a split second every second...
  • toolbox
  • Newbie
  • 898 Views
  • 4 replies
  • 1 likes
  • playback
    stopping
    volume
  • 898 Views
  • 4 replies
  • 1 likes

Not playing well with Sonos

I'm having a similar problem to an earlier post but with a MacBook Pro and a Sonos Roam at the moment. The Spotify app on Mac works fine without connection to Sonos. With the connection, however, the app plays one track and then will play another bef...

  • Casual Listener
  • I'm having a similar problem to an earlier post but with a MacBook Pro and a Sonos Roam at the moment. The Spotify app on Mac works fine without connection to Sonos. With the connection, however, the...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Unable To Custom Order Playlists On macOS Desktop

PlanPremiumCountryUSADeviceMacBook Pro 16Operating SystemmacOS 12.3 I'm using Spotify for macOS / 1.1.83.956 and am trying to custom order my playlists. Per the instructions, I should be able to drag a playlist to a new location. When I do that, noth...

  • Casual Listener
  • Plan Premium Country USA Device MacBook Pro 16 Operating System macOS 12.3   I'm using Spotify for macOS / 1.1.83.956 and am trying to custom order my playlists.  Per the instructi...
  • LeonD60
  • Casual Listener
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution I make playlists private but they still show up to other users.

I mark playlists "Make private". They do not revert to "Public" status. They are private but are showing up under my public playlists that other users see. On desktop mac and iPhone app. Other users on all devices see them.

  • Newbie
  • I mark playlists "Make private". They do not revert to "Public" status. They are private but are showing up under my public playlists that other users see. On desktop mac and iPhone app. Other u...
  • Yordan
  • Moderator
  • 766 Views
  • 1 replies
  • 1 likes
  • 766 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution spotify songs skip down when i try to play anything

Whenever i try to play any song, it skips down 5-6 songs and then the songs don't have any sound, tats the best i can explain for now because i don't know what's going on

  • Casual Listener
  • Whenever i try to play any song, it skips down 5-6 songs and then the songs don't have any sound, tats the best i can explain for now because i don't know what's going on
  • Yordan
  • Moderator
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do the playlists I save on my android phone not appear on my mac?

I have tried logging out and in again on both devices, both versions have been updated, I have uninstalled and reinstalled. Whenever I make a playlist or save a playlist on my phone, it rarely appears in my Spotify library when using my Mac. Same iss...

  • Visitor
  • I have tried logging out and in again on both devices, both versions have been updated, I have uninstalled and reinstalled. Whenever I make a playlist or save a playlist on my phone, it rarely appear...
  • Yordan
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs that aren't from my playlist play after one song plays in my playlist

When I play a song from my playlist, and when the song finishes, another song that isn't in my playlist starts playing. It even shows that the playlist is not playing and I have to keep clicking the play button.

  • Visitor
  • When I play a song from my playlist, and when the song finishes, another song that isn't in my playlist starts playing. It even shows that the playlist is not playing and I have to keep clicking the ...
  • CarlosE
  • Moderator
  • 462 Views
  • 4 replies
  • 2 likes
  • 462 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can't find 'Made for you' section

Since this morning I can't seem to find the 'Made for you' section (which includes Discover Weekly, Daily mixes,..). I searched in the knowledge base and tried everything but without success. Please help!Instead of the made for you section I seem to ...

  • Regular
  • Since this morning I can't seem to find the 'Made for you' section (which includes Discover Weekly, Daily mixes,..). I searched in the knowledge base and tried everything but without success. Please ...
  • AndresM
  • Spotify
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing bar does not refresh since last update on Mac

While playing song and navigating into it or stop/continue, the playing bar doesn't keep in the good time position, which makes it tricky to reach a precise position in the song...

  • Visitor
  • While playing song and navigating into it or stop/continue, the playing bar doesn't keep in the good time position, which makes it tricky to reach a precise position in the song...
  • Alex
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution .mp3 file greyed out when trying to import local files

Plan: PremiumCountry: Singapore Device: MacBook Pro 2019Operating System: MacOS The .mp3 file I want to import is greyed out, I have reinstalled the file in question, downloaded the same song from a different source, reinstalled Spotify and restarted...

Screenshot 2020-12-17 at 03.20.11.png Screenshot 2020-12-17 at 03.21.37.png
  • Newbie
  • Plan: Premium Country: Singapore   Device: MacBook Pro 2019 Operating System: MacOS   The .mp3 file I want to import is greyed out, I have reinstalled the file in question, downl...
  • CarlosE
  • Moderator
  • 1115 Views
  • 3 replies
  • 0 likes
  • 1115 Views
  • 3 replies
  • 0 likes

Solved!! 3282 segmentation fault /Applications/Spotify.app/Contents/MacOS/Spotify

macOS 12.3.1, M1 MacBook AirThe app crashes with that error after launch. There are also many "exception EXC_GUARD invalid in EXC_CRASH" warnings.

  • Casual Listener
  • macOS 12.3.1, M1 MacBook Air The app crashes with that error after launch. There are also many "exception EXC_GUARD invalid in EXC_CRASH" warnings.
  • luczoxz
  • Casual Listener
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to restart Spotify to hear sound multiple times per day

Plan: PremiumCountry: France Device: Macbook Pro 2017, Mojave 10.14.5) My Question or IssueI use a "Bose NP 700 HP" headset on my mac, and i'm not really sure after what event, but i'd say mostly because Spotify is not playing song for like 10 minute...

  • Casual Listener
  •   Plan: Premium Country: France   Device: Macbook Pro 2017, Mojave 10.14.5)   My Question or Issue I use a "Bose NP 700 HP" headset on my mac, and i'm not really sure ...
  • user-removed
  • Not applicable
  • 2342 Views
  • 6 replies
  • 6 likes
  • 2342 Views
  • 6 replies
  • 6 likes

Superuser Contribution Britney Spears album disappeared

PlanPremiumCountryCanadaDeviceMacbook Pro late 2016)Operating Systemos mojave My Question or IssueHi there, I noticed this past week that the Britney Spears album "Britney" (2001) has been removed from her main spotify page. When I search for it, I c...

  • Casual Listener
  •   Plan Premium Country Canada Device Macbook Pro late 2016) Operating System os mojave   My Question or Issue Hi there, I noticed this past week that the Britney Spears album "Br...
  • Alex
  • Spotify Legend
  • 3814 Views
  • 6 replies
  • 2 likes
  • 3814 Views
  • 6 replies
  • 2 likes

Solved!! Crossfade not working or am I doing it wrong?

I just installed the latest preview on my Mac, and have enabled the crossfade option in the preferences, but new tracks just start playing straight away with no crossfading occurring.Is this not working, or am I confused as how the crossfade should w...

  • Roadie
  • I just installed the latest preview on my Mac, and have enabled the crossfade option in the preferences, but new tracks just start playing straight away with no crossfading occurring. Is this not wo...
  • Burglar363
  • Newbie
  • 107708 Views
  • 27 replies
  • 0 likes
  • 107708 Views
  • 27 replies
  • 0 likes

Superuser Contribution Привіт! Українці теж користуються Spotify!

I am from Ukraine. You probably did not understand what i wrote in my question. In my language it means "Hello! Ukrainians use Spotify too!". I am writing to support because there is no Ukrainian language on desktop (mac) version of your app (iphone ...

  • Visitor
  • I am from Ukraine. You probably did not understand what i wrote in my question. In my language it means "Hello! Ukrainians use Spotify too!". I am writing to support because there is no Ukrainian lan...
  • Julian
  • Moderator
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes