Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29743 Views

56 replies

9 likes

  • 29743 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17479 Views

3 replies

0 likes

  • 17479 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153795 Views

12 replies

25 likes

  • 153795 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137846 Views

47 replies

20 likes

  • 137846 Views
  • 47 replies
  • 20 likes

Solved!! Can't play the current song

Hi, I've got a Premium account and the desktop app on MacOS Mojave. The app has been behaving erratically. I would listen to music, pause, go back to play again and it'd keep saying can't play the current song. I removed the old app and installed the...

Casual Listener

Hi,   I've got a Premium account and the desktop app on MacOS Mojave. The app has been behaving erratically. I would listen to music, pause, go back to play again and it'd keep saying can't pl...

haphazardeous

Casual Listener

799 Views

2 replies

0 likes

  • 799 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does Spotify keep pausing on Macbook and Android?

I can't believe that I have to post this question in 2020. I see this issue has been spinning around in the entire universe since 2015 or so. I know some of you are bored to see this question. Spotify keeps (randomly) pausing on both my laptop (Macbo...

Visitor

I can't believe that I have to post this question in 2020. I see this issue has been spinning around in the entire universe since 2015 or so. I know some of you are bored to see this question. &nbsp...

Mihail

Spotify Legend

6061 Views

3 replies

1 likes

  • 6061 Views
  • 3 replies
  • 1 likes

Solved!! Red Hot Chill Peppers Plays second, no matter what I select

PlanPremiumCountryUKDeviceiMacOperating SystemMac OS 15 My Question or IssueI've had an onrunning issue with Spotify on my Mac Desktop. No matter what playlist or choice of songs I select, Spotify will play - The first song on the playlist- I Could D...

Visitor

Plan Premium Country UK Device iMac Operating System Mac OS 15   My Question or Issue I've had an onrunning issue with Spotify on my Mac Desktop. No matter what playlist or choice of s...

Emilia_8

Community Legend

835 Views

1 replies

1 likes

  • 835 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't login or access web app. How do I fix proxy and firewall blocking access to Spotify? Error 30

When I try to access the Spotify Web App it says a firewall or proxy is blocking it. When I try and access the Spotify Desktop app it won't let me login, quotes error code 30, citing a proxy issue and won't let me login. Spotify does work on my andro...

Casual Listener

When I try to access the Spotify Web App it says a firewall or proxy is blocking it.  When I try and access the Spotify Desktop app it won't let me login, quotes error code 30, citing a proxy...

FJ123

Casual Listener

15653 Views

2 replies

0 likes

  • 15653 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Listeners in Discovered On disappeared?

I use a Spotify client on macOS Catalina (10.15.2). I recently updated the client to version 1.1.25.559.g85cf5e4c and when I look at the About tab of any artist, there are no data about listeners in the Discovered On section. It works fine in 1.1.24....

Composer

I use a Spotify client on macOS Catalina (10.15.2). I recently updated the client to version 1.1.25.559.g85cf5e4c and when I look at the About tab of any artist, there are no data about listener...

p1a2l3

Music Fan

8087 Views

18 replies

1 likes

  • 8087 Views
  • 18 replies
  • 1 likes

Superuser Contribution Not playing songs on queue or selected playlist

PlanPREMIUMCountryUSA DeviceMac book air (2016)Operating SystemOS X El Capitan 10.11.6 My Question or IssueWhenever I add a song to play on the queue, it won’t ever play. Also, whenever I select a playlist, only one song from the playlist will play a...

Visitor

Plan PREMIUM Country USA   Device Mac book air (2016) Operating System OS X El Capitan 10.11.6   My Question or Issue Whenever I add a song to play on the queue, it won’t ever pl...

FixItNow2022

Newbie

12774 Views

2 replies

0 likes

  • 12774 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Sound Quality lowers while on Discord

PlanPremiumCountryUnited Kingdom DeviceMacbook Pro 13" Early 2015Operating SystemmacOS Catalina 10.15.2 My Question or IssueWhenever I'm in a discord call, the sound quality from Spotify is dreadful. My headphones are Sony WH-H900N and connected thro...

Newbie

Plan Premium Country United Kingdom   Device Macbook Pro 13" Early 2015 Operating System macOS Catalina 10.15.2     My Question or Issue Whenever I'm in a discord call, the...

RyanT17

Visitor

101026 Views

11 replies

6 likes

catalina
Discord
Mac
macOS
Sound Quality
  • 101026 Views
  • 11 replies
  • 6 likes

Can't install Spotify on Mac OSX 10.13.6?

I have tried many times but with no luck . When I go to cancel after the progress bar has hardly moved for ages, it says almost complete but nothing happens and keeps retrying. Thanks in advanceCountrySADeviceIMAC Osx 10.13.6

Visitor

I have tried many times but with no luck . When I go to cancel after the progress bar has hardly moved for ages, it says almost complete but nothing happens and keeps retrying.   Thanks in adv...

Pretika

Visitor

1709 Views

1 replies

0 likes

  • 1709 Views
  • 1 replies
  • 0 likes

Solved!! "Recently Played" row under "Home" menu item not updating.

PlanPremiumCountryUSOperating SystemWindows 10, MacOS Mojave My Question or IssueThe recently played section under "Home" is not updating for me. I have tried multiple steps to resolve, logging out and in, listening on all my devices, uninstalling an...

Casual Listener

  Plan Premium Country US Operating System Windows 10, MacOS Mojave   My Question or Issue The recently played section under "Home" is not updating for me. I have tried multiple st...

wreckoning90125

Casual Listener

966 Views

2 replies

0 likes

  • 966 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Friend Activity feed on mac not working

Using the desktop app for Mac. Activity feed now just says 'Find Friends', and shows no friend activity . I know the friends I am following are online and listening to music but it is not appearing in the feed. Seeing what my friends are listening to...

Visitor

Using the desktop app for Mac. Activity feed now just says 'Find Friends', and shows no friend activity . I know the friends I am following are online and listening to music but it is not appearing i...

annabellers

Casual Listener

1898 Views

2 replies

1 likes

Activity Feed Problem
Friend Activity some friends missing
Friend Feed
Friend feed fails.
  • 1898 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify has a memory leak [Mac Desktop]

Brief description of the issueSpotify memory usage does not stop increasing until my MacBook runs out of memory/swap (I experienced up to 79 GB (!!!)) Steps to reproduce the issue:Start Spotify and just stream musicWait (do not know how long exactly,...

Casual Listener

Brief description of the issue Spotify memory usage does not stop increasing until my MacBook runs out of memory/swap (I experienced up to 79 GB (!!!))   Steps to reproduce the issue: Start...

Vicentelml

Visitor

8048 Views

27 replies

12 likes

  • 8048 Views
  • 27 replies
  • 12 likes

Solved!!Superuser Contribution using siri for Spotify on mac

PlanPremiumDeviceMacBookPro My Question or Issue:please put Spotify on the Mac app Store , to allow using it with Siri assistant

Visitor

  Plan Premium Device MacBookPro     My Question or Issue: please put Spotify on the Mac app Store , to allow using it with Siri assistant  

AsawiraEmaanKhan

Visitor

65997 Views

28 replies

27 likes

app store
apple
assistant
Mac
macbook
pro
Siri
Spotify
  • 65997 Views
  • 28 replies
  • 27 likes

Solved!! Using Bluetooth for only Spotify (not other computer audio) on Macbook

I would like to use a bluetooth speaker to play spotify during the workday. But when I connect my macbook to the speaker ALL sounds divert to the speaker. Is there a way to connect only the Spotify App with the speaker? Other email or IM notification...

Visitor

I would like to use a bluetooth speaker to play spotify during the workday. But when I connect my macbook to the speaker ALL sounds divert to the speaker. Is there a way to connect only the Spotify A...

itu_

Community Legend

11201 Views

1 replies

1 likes

  • 11201 Views
  • 1 replies
  • 1 likes

Solved!! Unable play on Google / Chromecast speaker from Desktop, works on iOS though

Hi there, I am permanently unable to connect to Google Chromecast Audio from MacOS (Catalina 10.15.2, but also prior to that). I am using the most recent Spotify version. I CAN see all of my speakers from my mobile device though (iOS, most recent). B...

Regular

Hi there,   I am permanently unable to connect to Google Chromecast Audio from MacOS (Catalina 10.15.2, but also prior to that). I am using the most recent Spotify version.   I CAN see ...

mattysprague

Newbie

2557 Views

4 replies

2 likes

Spotify Connect Desktop
  • 2557 Views
  • 4 replies
  • 2 likes

Superuser Contribution Descargas en MacOS High Sierra

Buenas, tengo el siguiente problema. Uso mi Mac con High Sierra muchas veces sin conexión a Internet. Por eso descargo la musica de Spotify.El problema viene que me la descarga en una ruta que no es la indicada. Tengo 2 discos duros, uno para el sist...

Newbie

Buenas, tengo el siguiente problema. Uso mi Mac con High Sierra muchas veces sin conexión a Internet. Por eso descargo la musica de Spotify. El problema viene que me la descarga en una ruta que no e...

Xenia

Moderator

902 Views

1 replies

0 likes

  • 902 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Same Spotify link, different playlists on different devices

PlanFree/PremiumCountryDeviceiMacOperating SystemiOS 10 My Question or IssueHello guys, I've just bumped into a strange issue. My wife sent me a playlist link for Spotify, and specifically asked me to play two songs. When I opened the playlist in Saf...

Casual Listener

Plan Free/Premium Country Device iMac Operating System iOS 10   My Question or Issue Hello guys,   I've just bumped into a strange issue. My wife sent me a playlist link for Spot...

abhilashulahannan

Visitor

6881 Views

14 replies

1 likes

  • 6881 Views
  • 14 replies
  • 1 likes

Solved!! Playback with cuts after upgrading to Mojave

PlanPremiumCountryPortugalDeviceMac Pro 5,1Operating SystemMojave 10.14.6 My Question or IssueEverything was ok in High Sierra, after updating to Mojave the playback isn't fluid, it cuts frequently even in local files. I've uninstalled the app (as pe...

Casual Listener

Plan Premium Country Portugal Device Mac Pro 5,1 Operating System Mojave 10.14.6   My Question or Issue Everything was ok in High Sierra, after updating to Mojave the playback isn't fl...

BikerCrow

Casual Listener

839 Views

1 replies

0 likes

cuts
mojave
upgrade
  • 839 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cover for a release

Hi, I'm Riccardo, I'm a graphic designer and I'm working with artists who will shortly publish a song on Spotify with my cover. This cover has a real cow heart in the snow. I would like to know if this representation reflects the image guidelines of ...

Casual Listener

Hi, I'm Riccardo, I'm a graphic designer and I'm working with artists who will shortly publish a song on Spotify with my cover. This cover has a real cow heart in the snow. I would like to know if th...

Mario

Spotify Legend

2432 Views

3 replies

0 likes

cover
Guide
Guidelines
image
  • 2432 Views
  • 3 replies
  • 0 likes

Solved!! Need help with which version of Spotify for Mac is compatible with old macbook

Greetings, I have a Premium account, an iPhone 6s plus, and I am in the United States. I would like to install desktop on an old MacBook (August 2008) that is not able to be upgraded past OS X 10.7.5 . Although older versions of Spotify for Mac seem ...

Visitor

Greetings,    I have a Premium account, an iPhone 6s plus, and I am in the United States. I would like to install desktop on an old MacBook (August 2008) that is not able to be upgraded p...

引きこもり

Roadie

9175 Views

3 replies

0 likes

old mac compatibility
  • 9175 Views
  • 3 replies
  • 0 likes

Solved!! Can not download Mac app

Plan: PremiumCountry: SpainDevice: MacBook High Sierra When I try to download Spotify client for Mac from the official page https://www.spotify.com/int/download/mac/ I get 404 error:

Newbie

Plan: Premium Country: Spain Device: MacBook High Sierra   When I try to download Spotify client for Mac from the official page https://www.spotify.com/int/download/mac/ I get 404 ...

Emilia_8

Community Legend

1051 Views

1 replies

0 likes

  • 1051 Views
  • 1 replies
  • 0 likes