Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
I am having an issue with Sptofiy not loading up and appears to be freezing for an extended period of time. This occurred on my old MacBook Pro (mid 2010) I was running an old outdated OS (Catalina I think). Now with my new laptop running on Big Sur 11.4 I am having the same issue with Spotify. The app opens and music will play but the app is frozen in that I does not respond to any commands or actions including pausing and searching for music. The play button will appear as if the song is paused, but it is not paused. This very frustrating and has been an ongoing issue for months. Any suggestions? Seems to be a bug on Sptofiy's end, but I am not a developer so I am not completely certain.
Plan
Premium
Country
United States
Device Macbook Pro 2020
Operating System Mac OS 11.14 Big Sur
My Question or Issue
Solved! Go to Solution.
Hey @DOMRICARD,
Thanks for the reply and the info.
Could you try switching switching Volume Normalization and Hardware acceleration Off and restarting the app. Let us know if that makes a difference.
Cheers.
Hi there @DOMRICARD,
Thank you for reaching out to the Community.
In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files.
If that doesn't do the trick, can you let us know if it occurs while doing something special in the app? For an example, searching, hitting play etc..
We'll keep an eye out for your reply.
Take care!
I did a reinstall on my new laptop. it occurs when I open the app. it lags very often even after the app has been open for a considerable amount of time and I am not exactly sure when the problem subsides. I basically cannot even use the app on my laptop because it just freezes. Again the music plays, but I cannot select or search anything. The music that is playing is music I had open from the last session.
Hey @DOMRICARD,
Thanks for the reply and the info.
Could you try switching switching Volume Normalization and Hardware acceleration Off and restarting the app. Let us know if that makes a difference.
Cheers.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…