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I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app.
Mac OS Mojave 10.14.4, Macbook Pro 13-inch 2017.
Solved! Go to Solution.
Hello!
Update: I had this issue and this week spotify was updated to v1.1.6.113.gb388fe17 - I no longer have problems with spotify
v1.1.6.113.gb388fe17 still issues...
Thanks for the suggestions and thoughts - looks like Sophos might indeed be the problem.
In the end, I was so frustrated that I actually contacted Spotify via Chat (when I could eventually find it!) and the lovely Tatiana fixed everything. It took a fair while to get it done, but all good now.
country: Netherlands
device model: Apple iMac 27" 5K retina, late 2015
OS: Mac OS HighSierra 10.13.6
Spotify app: 1.1.6.113.gb388fe17
troubleshooting: tried everything suggested (re-installing, loggin out and in, removing cache, etc.)
I only have this problem at the office. Like some others here we also have a Sophos in our network which has been updated to the latest UTM version last Wednesday. Unfortunately that didn't solve the issue. A colleague of mine has the same problem. He is on a Windows 10 machine with the latest version of the Spotify app installed.
UPDATE - problem solved (on the Sophos side)
Our systemengineer has made a list of domains that are allowed to stream. Sophos returns an error on domains that do not comply to a certain "range". Check the posts from @volleimer @DavidGOnBowen and @arjanvl for more details.
i'm getting the same message.
My Mac updated to 1.1.7.13766.gf9dc3904 a few minutes ago and now (so far) it's playing songs without the 'can't play this right now' error I've had the last few weeks.
Having the same issue for the past few weeks. What's up Spotify????
I have tried uninstalling and reinstalling, restarting computer, other devices work (phone - Android), tried Windows 7 and 10. Please help! I am paying for Preminum subscription.
@DaanZ wrote:country: Netherlands
device model: Apple iMac 27" 5K retina, late 2015
OS: Mac OS HighSierra 10.13.6
Spotify app: 1.1.6.113.gb388fe17
troubleshooting: tried everything suggested (re-installing, loggin out and in, removing cache, etc.)
I only have this problem at the office. Like some others here we also have a Sophos in our network which has been updated to the latest UTM version last Wednesday. Unfortunately that didn't solve the issue. A colleague of mine has the same problem. He is on a Windows 10 machine with the latest version of the Spotify app installed.
UPDATE - problem solved (on the Sophos side)
Our systemengineer has made a list of domains that are allowed to stream. Sophos returns an error on domains that do not comply to a certain "range". Check the posts from @volleimer @DavidGOnBowen and @arjanvl for more details.
Hi,
What do you do on the Sophos UTM???
Thanks.
One of our IT staff updated the list of firewall exceptions for Sophos and Spotify now works. Would be nice if there was a more technical heads up, some log files, advanced features, etc, to help resolve this.
I asked our systemengineer what he changed in the Sophos, in the attached screenshot you can see what he came up with.
Under Filtering options he has made a new Exception List for Spotiy. He tracked the domains and URLs that Spotify uses to stream - at the bottom of the screenshot you can see the doamins and URLs he found, but they may be different depending on the country you are in, we are in The Netherlands - and put them in this list. He then made sure that a number of checks are skipped. Below you can see the list.
It works for us, I hope it works for you too. Good luck!
Hey there folks,
We really appreciate your patience so far!
Our tech teams have done some magic backstage and this should be now fixed. Could you give it a try and let us know if the issue persists for you?
If so, please make sure to try logging out of your accounts and back in again to shake things up, as well as making sure that the app is rocking the latest version available.
Keep us posted 🙂
Hi @Katerina
I am currently running 1.1.7.13766.gf9dc3904
Unfortunately still issues with the Sophos XR series. We have disabled mallware and content scanning for spotify.
@Katerina The changes appear to have resolved the issue for me. thanks!
Still experiencing issues, details below.
Country
Australia
Device model
Mac (Retina 5K, 27-inch, Late 2014)
Device OS and version
macOS High Sierra 10.13.6 (17G65)
Spotify app version
1.1.7.13766.gf9dc3904
Which of the above troubleshooting steps you tried
Clearing caches
Removal and re-install (using App Cleaner to remove all files)
Changing to a different WIFI network
Tested on iPhone over same work network - worked ok
Additional
Work based Mac
Sophos v9.9.0 running at a network level (unable to amend rules)
Is it possible to provide a repo of previous Spotify app versions so users can rollback if issues are encountered?
@DarkStarjammer wrote:
Been having the same error for over a week now. I've followed the instructions of many other threads, that all say the same. I've updated all the drivers on my PC, Re-installed the program multiple times with multiple restarts. Tried the Desktop and Microsoft App versions. It plays on web player, my phone, Google speaker. Every time I try to play any song, i just get the blue bar and the tracks are all skipping straight away. It is clear there is some form of issue but since Spotify have such a poor system for technical support I doubt it will ever get properly resolved.
*UPDATE*
I have managed to resolve my issue. There were settings in my sound driver controller that I had chagned to try and force 5.1 speaker fill playback. Once a undid this, Spotify started to work again.
Hello,
Still having the issue.
- Updated spotify.
- log out / log in
- restart machine
No changes.
Running spotify via browser app works on the same machine though.
Cheers,
Tautvydas
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