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App freezes when searching

App freezes when searching

Plan

Premium

Country

Ukraine

Device

HP Envy 

Operating System

latest Windows 10 (2004, build 19041.450)

 

My Question or Issue

When searching - app freeze for ever. Helps only killing the process.
Tried clean reinstallation - helps only until app auto update 😞

Reply
1 Reply

Hey there @drkmen

 

Thanks for posting - we’re here to help!

 

We're currently investigating an issue causing the desktop app to freeze when the Search option is being used. Make sure to check out this Ongoing Issue and add your vote to it by clicking on the +VOTE button. You can follow the steps provided under Status Update to support our investigation. 

 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any questions. 

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