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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1295 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144277 Views

83 replies

27 likes

  • 144277 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129153 Views

294 replies

22 likes

  • 129153 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10856 Views

1 replies

6 likes

  • 10856 Views
  • 1 replies
  • 6 likes

'Hide this song' is not consistent with the IOS smartphone version

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhy is 'Hide this song' not consistent with the IOS smartphone version, e.g. on Iphone > 'Your Library' > 'Albums' tab > any song > '...' icon gives the option to 'Hid...

Music Fan

Plan Premium Country UK Device Desktop PC Operating System Windows 10   My Question or Issue Why is 'Hide this song' not consistent with the IOS smartphone version, e.g. on Iphone >...

335 Views

0 replies

2 likes

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"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanFreeCountryNetherlandsDevicePCOperating SystemWindows 7 My Question or IssueSpotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I paused it to check something else, went back, resumed, and nothing. Nothing pl...

Casual Listener

Plan Free Country Netherlands Device PC Operating System Windows 7   My Question or Issue Spotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I pa...

OneByBoo

Roadie

788 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution [Windows 10] Queue erases everytime ads start!

PlanFree/PremiumCountry DeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueEach time I add songs to the queue after ads start all the music I added to the queue is gone and only shows "Next Up" that is auto generated.

Newbie

Plan Free/Premium Country   Device Windows 10 PC Operating System Windows 10   My Question or Issue Each time I add songs to the queue after ads start all  the music I added ...

Sp0tifyoumaidenless

Casual Listener

1097 Views

11 replies

1 likes

  • 1097 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Profile name

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueHow to change this to display my exact username because I find it's very annoying , or is this a feature I have to live with as a Premium user ?

Casual Listener

  Plan Premium Device PC Operating System Windows 10   My Question or Issue How to change this to display my exact username because I find it's very annoying , or is this a featu...

Mario

Spotify Legend

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists not syncing across multiple devices

PlanPremiumCountryUSADevice2 Windows PCs, iPhone8Operating SystemWindows 10, iOS13 My Question or IssueI use Spotify on two Windows 10 PCs and iPhone. All the 40+ playlists Ive created in the past 7+ years are visible on all devices. My main personal...

Newbie

Plan Premium Country USA Device 2 Windows PCs, iPhone8 Operating System Windows 10, iOS13   My Question or Issue I use Spotify on two Windows 10 PCs and iPhone.  All the 40+ playl...

Xenia

Moderator

3029 Views

1 replies

0 likes

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  • 1 replies
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Whenever I press fn+f12 to skip a song, windows media overlay breaks

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10, 1909 My Question or IssueWhenever I press fn+f12 to skip a song, windows media overlay breaks.spotify cycles through every single song in the playlist rapidly before stopping on a song. Aft...

Visitor

Plan Premium Country England Device PC Operating System Windows 10, 1909   My Question or Issue Whenever I press fn+f12 to skip a song, windows media overlay breaks. spotify cycles th...

699 Views

0 replies

0 likes

  • 699 Views
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Spotify won't open or install

Suddenly the app stopped working, I'm using Win10, it just doesn't open, even after reinstalling, uninstalling, many times (including the windows store and the website). I tried deleting the app folders in "appdata" and stuff, but it still doesn't wo...

Visitor

Suddenly the app stopped working, I'm using Win10, it just doesn't open, even after reinstalling, uninstalling, many times (including the windows store and the website). I tried deleting the app fold...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
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Superuser Contribution [BUG] Dot menu overlays other windows

DeviceWindow 10 PC in the Spotify Application My Question or IssueThe little 3-dot menu in the top left of the Spotify app (contains File, Edit, View, Playback, Help) will persist over other windows, see picture. When it does this, the menu can still...

Visitor

Device Window 10 PC in the Spotify Application   My Question or Issue The little 3-dot menu in the top left of the Spotify app (contains File, Edit, View, Playback, Help) will persist over o...

Elena

Moderator

603 Views

1 replies

0 likes

bug
  • 603 Views
  • 1 replies
  • 0 likes

Playlist mudando sozinha

PlanFree/PremiumCountryBRAZILDeviceNotebook WIN10 Operating SystemWindowsMy Question or IssueOlá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não ...

Visitor

Plan Free/Premium Country BRAZIL Device Notebook WIN10  Operating System Windows My Question or Issue Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quand...

OneByBoo

Roadie

2874 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Windows Media Hotkeys Only Work With Windows Media Player

PlanFamily PremiumCountryU.S.DeviceLaptopOperating SystemWindows 10 My Question or IssueHey all,So I have an issue with my media hotkeys where they are only opening Windows Media Player. The hotkeys used to work with Spotify/YouTube/etc. however, the...

Newbie

Plan Family Premium Country U.S. Device Laptop Operating System Windows 10   My Question or Issue Hey all, So I have an issue with my media hotkeys where they are only opening Windows...

270 Views

0 replies

0 likes

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  • 0 replies
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When selecting a song or playlist the music will skip repeatedly

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueEvery time I click a song the song skips repeatedly. For example, in a playlist each song will be listed for less than a second before moving to the next one. Yes, I've resta...

Casual Listener

  Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Every time I click a song the song skips repeatedly. For example, in a playlist each song ...

TaTHEj

Composer

902 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Spotify desktop rapidly skipping songs when launching a game

PlanFree/PremiumCountryFinlandDeviceLenovo ideapad 510sOperating SystemWindows 10 My Question or IssueMy Spotify desktop either skips the current songs, or starts rapidly skipping songs when I load up the game League of Legends. I've updated my audio...

Visitor

Plan Free/Premium Country Finland Device Lenovo ideapad 510s Operating System Windows 10   My Question or Issue My Spotify desktop either skips the current songs, or starts rapidly ski...

506 Views

0 replies

0 likes

bug
Troubleshooting
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Superuser Contribution Friend activity isn't there when using my home's network but come back when I use other networks

PlanFreeCountryLiving in India and country set to SingaporeOperating SystemWindows 10 1909My Question or IssueI only have a single friend on Spotify who disappears from friends listening feed when I am using my default home network. But it comes back...

Newbie

  Plan Free Country Living in India and country set to Singapore Operating System Windows 10 1909 My Question or Issue I only have a single friend on Spotify who disappears from friends ...

Jeremy

Spotify Legend

1100 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify stubbornly shuffles

I prefer to listen to music as the artis intended - that is, whole album in the designed order from the beginning to the end. From time to time Spotify goes stubborn on shuffling, even though shuffle and repeat are both turned off and the option to k...

Casual Listener

I prefer to listen to music as the artis intended - that is, whole album in the designed order from the beginning to the end. From time to time Spotify goes stubborn on shuffling, even though shuffle...

447 Views

0 replies

0 likes

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  • 0 replies
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Solved!!Superuser Contribution FN Media Launch to Spotify

Hello.I wanted to ask, whether there is a possibility when I press my FN Media Launch botton to start Spotify instead of Windows Media Player. Thanks for help

Casual Listener

Hello. I wanted to ask, whether there is a possibility when I press my FN Media Launch botton to start Spotify instead of Windows Media Player.   Thanks for help 🙂  

Mario

Spotify Legend

736 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Delete Playlist only works from one place

PlanPremium FamiliarCountrySpainDeviceDesktopOperating SystemWindows 10 My Question or IssueI have noticed this issue for a long time. When I try to delete one of my playlist I only can done it from playlist menu. It doesn't work from the options of ...

Songwriter

Plan Premium Familiar Country Spain Device Desktop Operating System Windows 10   My Question or Issue I have noticed this issue for a long time. When I try to delete one of my playlist...

436 Views

0 replies

0 likes

Delete Playlist
PC
remove playlist
Windows 10
  • 436 Views
  • 0 replies
  • 0 likes

Library auto scroll not working + no multiple select

Plan: PremiumCountry: NZ DeviceSurface Laptop, model no. 1769Operating SystemWindows 10 1909 My Question or IssueWhen moving playlists up or down on the sidebar, the panel does not auto scroll, which is a problem when working with large numbers of pl...

Casual Listener

Plan: Premium Country: NZ   Device Surface Laptop, model no. 1769 Operating System Windows 10 1909   My Question or Issue When moving playlists up or down on the sidebar, the ...

470 Views

0 replies

0 likes

Playlists
selection
UI
  • 470 Views
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Superuser Contribution Spotify Windows 10 apps slow and songs crash

Plan PremiumCountryUnited KingdomDevice()Operating System(Windows 10,etc.) My Question or IssueThe Windows 10 app from Windows store is very slow and the songs sometimes crash and stop. I need to switch to browser in order to listen the same full alb...

Casual Listener

Plan Premium Country United Kingdom Device () Operating System (Windows 10,etc.)   My Question or Issue The Windows 10 app from Windows store is very slow and the songs sometimes crash ...

shykindofguy

Casual Listener

1161 Views

5 replies

0 likes

  • 1161 Views
  • 5 replies
  • 0 likes

bug: switching audio output devices

PlanPremiumCountryUSADeviceDesktop PC: Asus-Realtek audio, and usb focusrite scarlettOperating SystemWindows 10 My Question or IssueSpotify desktop AND windows store version, while playing a song about a month ago, I changed my audio device output de...

Regular

Plan Premium Country USA Device Desktop PC: Asus-Realtek audio, and usb focusrite scarlett Operating System Windows 10   My Question or Issue Spotify desktop AND windows store version,...

738 Views

0 replies

4 likes

  • 738 Views
  • 0 replies
  • 4 likes

Superuser Contribution How can I prevent a playlist from auto playing when clicking it

I don't know if it's a new 'feature' or bug, but when I click a playlist it automatically starts playing from start, even if another playlist is already playing. How can I prevent this?

Casual Listener

I don't know if it's a new 'feature' or bug, but when I click a playlist it automatically starts playing from start, even if another playlist is already playing. How can I prevent this?  

esault05

Regular

802 Views

5 replies

1 likes

  • 802 Views
  • 5 replies
  • 1 likes