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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2017 Views

0 replies

2 likes

  • 2017 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150107 Views

83 replies

27 likes

  • 150107 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

137801 Views

294 replies

22 likes

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  • 294 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11264 Views

1 replies

6 likes

  • 11264 Views
  • 1 replies
  • 6 likes

Solved!! Musik not available

PlanPremiumCountryGermanyDeviceAllOperating SystemAll My Question or Issue I was just looking for the Album "The Don Killuminati: The 7 Day Theory" and couldnt't find it on the Artist page (Makaveli).I found it by searching for the Album directly, bu...

Casual Listener

  Plan Premium Country Germany Device All Operating System All   My Question or Issue   I was just looking for the Album "The Don Killuminati: The 7 Day Theory" and couldnt...

Poizonix

Casual Listener

1956 Views

7 replies

1 likes

2Pac
GREYED OUT CONTENT
Makaveli
The Don Killuminati
  • 1956 Views
  • 7 replies
  • 1 likes

Songs being skipped Rapidly

PlanPremiumCountryUSADevicePC and iPhone XOperating SystemWindows 10 iOS 13.4.1 My Question or IssueWhen spotify opens up on my PC songs start to skip rapidly for no reason and I'm not able to skip songs myself. I have Signed out of all devices, Unin...

Casual Listener

  Plan Premium Country USA Device PC and iPhone X Operating System Windows 10 iOS 13.4.1   My Question or Issue When spotify opens up on my PC songs start to skip rapidly for no ...

440 Views

0 replies

0 likes

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Spotify PC no reproduce ninguna cancion

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueTengo spotify en PC desde hace años y hoy ha dejado de reproducir todas las canciones, en las playlist o radio, cuando le doy a reproducir una canción, empieza a pasar de una e...

Casual Listener

Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Tengo spotify en PC desde hace años y hoy ha dejado de reproducir todas las canciones, en las p...

339 Views

0 replies

0 likes

  • 339 Views
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No longer able to stream to Musicast speakers "Can't play this right now"

PlanPremiumCountryAustraliaDeviceWindows + iPhoneOperating SystemWindows 10 and iOS 13.4.1 My Question or IssueSpotify seems to have lost its ability to stream to the Musicast devices I have which has been working fine for a couple of years now. Ther...

Visitor

  Plan Premium Country Australia Device Windows + iPhone Operating System Windows 10 and iOS 13.4.1   My Question or Issue Spotify seems to have lost its ability to stream to the...

368 Views

0 replies

0 likes

Musicast
Yamaha
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Superuser Contribution [Desktop][Connect] Easy solution to error 4

After looking on google and the community forum to solve the famous error 4, the easiest way in my case, was just to disable the firewall of windows, just go to settings- update and security- windows security- virus protection- firewall and network p...

Visitor

After looking on google and the community forum to solve the famous error 4, the easiest way in my case, was just to disable the firewall of windows, just go to settings- update and security- windows...

Palace

Regular

593 Views

2 replies

0 likes

Connect
Desktop
  • 593 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows Desktop player always starts my Liked songs from recently added regardless of sort order

Plan: PremiumCountry: USADevice: desktop computerOperating System: Windows 7/10 My Question or IssueI have more than 1000 songs in my Liked list. I can sort the list by tittle, artist, album, time added and duration. Desktop player keeps playing song...

Newbie

Plan: Premium Country: USA Device: desktop computer Operating System: Windows 7/10  My Question or Issue I have more than 1000 songs in my Liked list. I can sort the list by tittle, ar...

Elena

Moderator

391 Views

1 replies

0 likes

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Queue disappears after restarting PC

PlanPremiumOperating SystemWindows 10 My Question or IssueWhenever I play an album and restart my PC, the entire queue disappears and the last song I played remains. THe only thing left in the queue are 2 blank songs with a length of NaaN, no artist,...

Casual Listener

Plan Premium Operating System Windows 10   My Question or Issue Whenever I play an album and restart my PC, the entire queue disappears and the last song I played remains. THe only thing l...

Mr_boombaw

Casual Listener

623 Views

2 replies

0 likes

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  • 2 replies
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WIndows desktop app gets stuck: won't play complete song, won't change songs

PlanPremiumCountryUSADeviceDell workstation, dual Xeon E5-2663, 2.8 GHz, 64 GB RAM, 1.5 TB free disk spaceOperating SystemWindows 10 Pro My Question or IssueI can use the spotify android app on my phone and spotify web player on my desktop computer (...

Regular

Plan Premium Country USA Device Dell workstation, dual Xeon E5-2663, 2.8 GHz, 64 GB RAM, 1.5 TB free disk space Operating System Windows 10 Pro   My Question or Issue I can use the...

761 Views

0 replies

3 likes

  • 761 Views
  • 0 replies
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'Hide this song' is not consistent with the IOS smartphone version

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhy is 'Hide this song' not consistent with the IOS smartphone version, e.g. on Iphone > 'Your Library' > 'Albums' tab > any song > '...' icon gives the option to 'Hid...

Music Fan

Plan Premium Country UK Device Desktop PC Operating System Windows 10   My Question or Issue Why is 'Hide this song' not consistent with the IOS smartphone version, e.g. on Iphone >...

341 Views

0 replies

2 likes

  • 341 Views
  • 0 replies
  • 2 likes

"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanFreeCountryNetherlandsDevicePCOperating SystemWindows 7 My Question or IssueSpotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I paused it to check something else, went back, resumed, and nothing. Nothing pl...

Casual Listener

Plan Free Country Netherlands Device PC Operating System Windows 7   My Question or Issue Spotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I pa...

OneByBoo

Roadie

804 Views

3 replies

0 likes

  • 804 Views
  • 3 replies
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Superuser Contribution [Windows 10] Queue erases everytime ads start!

PlanFree/PremiumCountry DeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueEach time I add songs to the queue after ads start all the music I added to the queue is gone and only shows "Next Up" that is auto generated.

Newbie

Plan Free/Premium Country   Device Windows 10 PC Operating System Windows 10   My Question or Issue Each time I add songs to the queue after ads start all  the music I added ...

Sp0tifyoumaidenless

Casual Listener

1122 Views

11 replies

1 likes

  • 1122 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Profile name

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueHow to change this to display my exact username because I find it's very annoying , or is this a feature I have to live with as a Premium user ?

Casual Listener

  Plan Premium Device PC Operating System Windows 10   My Question or Issue How to change this to display my exact username because I find it's very annoying , or is this a featu...

Mario

Spotify Legend

618 Views

3 replies

0 likes

  • 618 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists not syncing across multiple devices

PlanPremiumCountryUSADevice2 Windows PCs, iPhone8Operating SystemWindows 10, iOS13 My Question or IssueI use Spotify on two Windows 10 PCs and iPhone. All the 40+ playlists Ive created in the past 7+ years are visible on all devices. My main personal...

Newbie

Plan Premium Country USA Device 2 Windows PCs, iPhone8 Operating System Windows 10, iOS13   My Question or Issue I use Spotify on two Windows 10 PCs and iPhone.  All the 40+ playl...

Xenia

Moderator

3053 Views

1 replies

0 likes

  • 3053 Views
  • 1 replies
  • 0 likes

Whenever I press fn+f12 to skip a song, windows media overlay breaks

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10, 1909 My Question or IssueWhenever I press fn+f12 to skip a song, windows media overlay breaks.spotify cycles through every single song in the playlist rapidly before stopping on a song. Aft...

Visitor

Plan Premium Country England Device PC Operating System Windows 10, 1909   My Question or Issue Whenever I press fn+f12 to skip a song, windows media overlay breaks. spotify cycles th...

712 Views

0 replies

0 likes

  • 712 Views
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Spotify won't open or install

Suddenly the app stopped working, I'm using Win10, it just doesn't open, even after reinstalling, uninstalling, many times (including the windows store and the website). I tried deleting the app folders in "appdata" and stuff, but it still doesn't wo...

Visitor

Suddenly the app stopped working, I'm using Win10, it just doesn't open, even after reinstalling, uninstalling, many times (including the windows store and the website). I tried deleting the app fold...

261 Views

0 replies

0 likes

  • 261 Views
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Superuser Contribution [BUG] Dot menu overlays other windows

DeviceWindow 10 PC in the Spotify Application My Question or IssueThe little 3-dot menu in the top left of the Spotify app (contains File, Edit, View, Playback, Help) will persist over other windows, see picture. When it does this, the menu can still...

Visitor

Device Window 10 PC in the Spotify Application   My Question or Issue The little 3-dot menu in the top left of the Spotify app (contains File, Edit, View, Playback, Help) will persist over o...

Elena

Moderator

611 Views

1 replies

0 likes

bug
  • 611 Views
  • 1 replies
  • 0 likes

Playlist mudando sozinha

PlanFree/PremiumCountryBRAZILDeviceNotebook WIN10 Operating SystemWindowsMy Question or IssueOlá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não ...

Visitor

Plan Free/Premium Country BRAZIL Device Notebook WIN10  Operating System Windows My Question or Issue Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quand...

OneByBoo

Roadie

2908 Views

1 replies

0 likes

  • 2908 Views
  • 1 replies
  • 0 likes

Windows Media Hotkeys Only Work With Windows Media Player

PlanFamily PremiumCountryU.S.DeviceLaptopOperating SystemWindows 10 My Question or IssueHey all,So I have an issue with my media hotkeys where they are only opening Windows Media Player. The hotkeys used to work with Spotify/YouTube/etc. however, the...

Newbie

Plan Family Premium Country U.S. Device Laptop Operating System Windows 10   My Question or Issue Hey all, So I have an issue with my media hotkeys where they are only opening Windows...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

When selecting a song or playlist the music will skip repeatedly

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueEvery time I click a song the song skips repeatedly. For example, in a playlist each song will be listed for less than a second before moving to the next one. Yes, I've resta...

Casual Listener

  Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Every time I click a song the song skips repeatedly. For example, in a playlist each song ...

TaTHEj

Composer

940 Views

6 replies

0 likes

  • 940 Views
  • 6 replies
  • 0 likes

Spotify desktop rapidly skipping songs when launching a game

PlanFree/PremiumCountryFinlandDeviceLenovo ideapad 510sOperating SystemWindows 10 My Question or IssueMy Spotify desktop either skips the current songs, or starts rapidly skipping songs when I load up the game League of Legends. I've updated my audio...

Visitor

Plan Free/Premium Country Finland Device Lenovo ideapad 510s Operating System Windows 10   My Question or Issue My Spotify desktop either skips the current songs, or starts rapidly ski...

518 Views

0 replies

0 likes

bug
Troubleshooting
  • 518 Views
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